Cole Peerman

**** ***** ****** ****

Evansville, IN 47715

812-***-****

acebi7@r.postjobfree.com

Objective To secure a position that will help further my

career and continue to develop my skills in a health care

management position.

Reliable, ethical healthcare provider with ability to stay

calm and intervene during crises, to show true

compassion to patients and fellow employees, and to

collaborate on multidisciplinary teams. Proven

ability to build positive relationships with patients,

family members, physicians and other medical professionals.

2/2014 to Present-GLC Woodbridge-Business Office Manager

Supports company operations by maintaining office systems

and supervising staff. Maintains office services by

organizing office operations and procedures;

controlling correspondence; designing filing

systems; reviewing and approving

supply requisitions; assigning and monitoring clerical

functions. Provides historical reference by

defining procedures for retention, protection,

retrieval, transfer, and disposal of records. Designs and

implements office policies by establishing standards and

procedures; measuring results against

standards; making necessary adjustments. Keeps

management informed by reviewing and analyzing special

reports; summarizing information; identifying trends.

Maintains professional and technical knowledge by

attending educational workshops; establishing personal

networks; analyzing variances; initiating corrective actions.

Contributes to team effort by accomplishing related

results as needed.

11/2013 to 1/2014- SMMC Evansville, IN

Worked as a patient services representative and subsequently

promoted to Team Leader. Responsibilities included registering patients,

providing public relations support, and becoming proficient in the

computer applications used by the Medical Center

10/2011 to 11/2013- Call Center Supervisor Evansville, IN

In my current position, I am responsible for the day to day

oversight of Pre-

Registration, Scheduling, Medical Order Processing, Insurance

Verification

and the Physician Referral Line. I coordinate with the Manager for

the hiring,

training, evaluation, discipline and termination of staff.

Responsible for

motivating and mentoring for high levels of performance that are

demonstrated by our metric goals. I also work with Information

Services to

solve and monitor system issues timely and effectively.

10/2010 to 10/2011- Physician Referral Line/4DOC SMMC

Evansville, IN

Newly developed position responsible for taking calls from

patients, physician offices and any other source that it interested in

seeking a new family physician or specialist. As part of the team

developing this pilot project, I worked very closely with physicians

and their office staff to ensure that we were aligning with the

practice’s targeted patient population.

3/2008-10/2010 - Patient Services SMMC Evansville, IN

Worked as a patient services representative and subsequently

promoted to Team Leader. Responsibilities included registering patients,

providing public relations support, and becoming proficient in the

computer applications used by the Medical Center.

1/2003-3/2008 Teller ONB Boonville, IN

Responsible for all duties of bank teller, and general administrative

support functions. Position required attention to detail, integrity, and

positive customer relations.

Education

7/2010 University of Southern Indiana, Evansville, IN

Bachelor of Science-Health Care Administration

Skills:

Microsoft Word JCAHO Standards/

Compliance

Microsoft Excel Patient Advocacy

Patient Registration Billing experience

Quality & Continuity of Care

Managerial/Supervisory

Experienced in Boolean search logic

References:

Stacy Woodall, Community Outreach Advocate

Office 812-***-****

Jim Cassidy, Symphony Test Lead

Cell 812-***-****

Erin Monroe, Firstsource Representative

Office 812-***-****

Contact this candidate