Joann Pagliuca

*** ******* ****

Howell, NJ *****

908-***-****

acebfs@r.postjobfree.com

Executive Summary: Distinguished management professional with a

consistent record of exceeding performance expectations. Experience in

supporting executives and creating creative strategies to enhance internal

operations. Proficient in all of the standard office desktop software, CRM

applications and design programs. Diversified skill sets covering

administrative support, client relations, writing, human resources &

recruiting, account management and project management. Excellent inter-

personal, phone and digital communication skills.

Experience:

2012 - Present Brandywine Assisted Living -Shrewsbury, New Jersey

Business Office Manager/Human Resources Director

. Complete financial information to residents, responsible parties,

corporate staff and insurance carriers.

. Review bills for accuracy and process complete/approved invoices

for payment

. Prepare oral and written reports to the Executive Director and

Corporate Accountants regarding status of A/R collection issues.

. Insure timely posting of cash receipts via direct deposit, rapid

deposit, cash or credit and maintain manual log

. Perform month end closing procedures and billing functions

. Update daily census

. Ensure all ancillaries are processed in system

. Maintain accounts payable by reviewing bills for accuracy, pay

vendors authorized by Executive Director using proper GL codes

. Attendance Enterprise and Paylocity for Payroll processing

. Kronos for hiring potential employees

. Maintain payroll processing by calculating hours, time cards, and

payroll submission.

. Complete all new hire information and set up for orientation

. Provide information regarding verification of employment, wages,

direct deposits for employees

. Orient new employees explaining policies, procedures, safety,

benefits

. Ensure in compliance with federal and state employment regulations

regarding wages, overtime, workmans compensation issues.

. Investigate and respond to staff questions regarding payroll and

benefit issues

2011 - 2012 Monmouth Care Center - Long Branch, New Jersey

Assistant Admissions

. Assist resident and resident family with tour of facility to ensure

proper concerns are addressed

. Admit, transfer and discharge resident according to policy

procedures

. Maintain a current listing of all residents and assigned room

numbers

. Admit and prepare identification records for residents in

accordance with policy and procedures

. Collect, assemble and check admission papers, forward to

appropriate departments

. Review and explain to resident or guardian, room rates, billing

procedures, privileges, restrictions, resident care

. Maintain Billing procedures - Medicare/Medicaid regulations

. Assist hospital liaison when necessary

2009 - 2011 Monmouth Care Center - Long Branch, New Jersey

Business Office Manager/Payroll

. Set up and maintain financial files for residents: billing, admission

papers, state and Medicare reimbursement documents; coordinate and

collect accounts receivable and past-due accounts

. Review payment policies and procedures with new admissions and their

responsible parties

. Assist Social worker with petty cash and resident personal expenses.

. Prepare billing for agencies, Medicare/Medicaid; ensure posting of

ancillaries and perform month-end closings

. Assist the Payroll Coordinator when necessary

. Submit worksheets to Payroll Department on timely manner using

Paylocity

. Prepare new hire packets and enroll new hire into time clock - using

Kronos

. Supervise all Receptionists and Smoking Monitors

. Ensuring that there is adequate supply of stationery and equipment for

facility.

2007 - 2009 Women's Physicians & Surgeons - Manalapan, New Jersey

Office Manager

. Set up and coordinate schedules for 7 OB/GYN's in busy medical office

. Coordinate appointments and meetings using scheduling system

. Perform daily, weekly, monthly billing for practice

. Complete insurance verification

. Data entry on computer software (PerfectCare)

. Maintain payroll on a weekly basis.

1994 - 1996 Haythe & Curley - New York, New York

Legal Secretary

. Performed secretarial work which included typing and handling papers

and correspondence of legal nature, such as contracts, briefs,

warrants, summonses, complaints, indictments, motions, subpoenas, and

papers for filing and serving.

. Remained knowledgeable of current legal procedures and terminology.

. Proofread legal documents. Arranged appointments and meetings.

. Answer telephone calls, provided information, and accurately handled

received information.

. Handled incoming and outgoing mail. Established and maintained files

and records relating to administrative and litigation matters.

. Took and transcribe notes and dictation.

. Maintained a calendar for attorney and assured that complete

information is available for all matters.

. Volunteered in Help Desk Program to help transition from old software

to new software

1992 - 1994 McCarter & English - Newark, New Jersey

Legal Secretary

. Organized meetings, appointments for attorneys

. Handled many office affairs including organizing dates for hearing

motions for attorneys and filling motions with the court

. Responsible for routine office work

. Filling, faxing, dictation and answering phones

1990 - 1992 Davis Polk & Wardwell - New York, New York

Legal Secretary

. Assisted two senior partners

. Responsible for preparation of legal documentation

. Filing, faxing, dictation and asnwering phones

. Creating charts and graphs for organizing business

EDUCATION:

. 1987 - 1988 Katherine Gibbs - New York, New York

Information Word Processing, Secretarial Course

(Certification)

. 1984 - 1987 Bishop Ford High School - Brooklyn, New York

Marketing/Management; Accounting and Secretarial

Course

SKILLS: Notary - Typing - 70wpm, Microsoft Office, Excell,

Marketing and Management, Accounting and Secretarial

Course, Paylocity and Attendance Enterprise, IHN Software,

Great Plains AP, Kronos

REFERENCES: Available upon request

Contact this candidate