Customer Service Medical

*** ****** ******, *.*. Box ***

Crossville, IL 62827 (near Evansville, IN)

618-***-**** cell

618-***-**** fax

*************@*****.***

Lori Renae upton

OBJECTIVE: Employment that allows me to utilize the skills I’ve acquired in 20 plus years.

SKILLS & *CERTIFIED THROUGH THE AMERICAN SOCIETY OF PHLEBOTOMY TECHNICIANS

SINCE 1990

ABILITI

ES

EXPERIENC TOTAL WELLNESS/SENSIA WELLNESS/SUPERIOR HEALTH: HEALTH

SCREENINGS:

E

Travel to health wellness screenings. Collect measurements: Height, weight, waist, BMI’s, take

BP’s/heart rate, perform, finger sticks for cholesterol & glucose testing or blood draws for PSAs,

or other accredited blood testing approved by company providing health checks. Wellness

coaching to provide results and basic lifestyle changes to improve health & fitness.

SUPERIOR MOBILE/APPS/RSA MEDICAL: PARAMEDICAL EXAMINER-

CURRENTLY PRN:

Travel to applicants residences & perform life insurance exams, which include obtaining medical

info, vital signs/ measurements, drawing blood, collecting urine & saliva specimens & do EKG’s.

Mobile Toxicology Solutions: DRUG SCREEN CLINICIAN: 1/3/2013-currrently PRN:

Travel to residences & Department of Children & Family Services offices and collect random urine

drug screening specimens & saliva swabs for alcohol testing for case and court hearings.

PATHGROUP: IN-OFFICE LAB CLINICIAN (2/12-10/12 CONTRACT):

Stationary contract position at Urology office. Completed lab requisitions for lab orders, diagnosis

codes, insurance billing info & pertinent medical history. Computer data entry. Collected blood and

urine samples. Given surgical specimens/cultures to order histology tests. Processed lab

specimens: centrifuged, pour offs, refrigerated, ambient or frozen samples, prepared for courier

pick up. Inventoried lab supplies. Ensured patient confidentiality.

AMERICAN INSTITUTE OF TOXICOLOGY; DRUG SCREEN COLLECTOR( 3/10-3/11)

CONTRACT POSITIONS ONLY:

Traveled nationwide to Pain management Dr. offices. Obtained medication lists for drug testing

orders, and other medical/personal health information to complete lab requisitions. Blood draws

and urine samples collected, prepared specimens for courier pick up.

GAMMA HEALTHCARE; PHLEBOTOMY SUPERVISOR (2/2009-6/2010)

Supervised over 30 employees work conduct, disciplinary actions, orated meetings, made

schedules, managed over 90 facilities the company contracted with, which included skilled

care/nursing homes, rehabilitation facilities, prisons, CLIA homes and psychiatric hospitals.

Obtained difficult phlebotomy draws. Performed arterial blood gases, confirmed stat orders taken

to hospital. Had direct contact with company officials, Ensured client satisfaction, issues were

resolved. Overseen paperwork, lab orders and preparations for sending out lab samples were

accurate & in accordance to shipping standards.

QUEST DIAGNOSTICS; ROTATING PHLEBOTOMIST (12/06-5/2009)

Traveled to Patient Service Centers, Dr. offices and hospitals to perform large volumes of

phlebotomy procedures. (ages pediatric-geriatric) Computer data entry for lab orders, diagnoses

codes, insurance billing, personal customer health information. Collected blood samples,, throat

swabs, bodily fluid specimens for culturing, did bleeding times, calculated timed samples. Called

upon for difficult draws. Calmed patient fears. Prepared specimens accurately and accordingly to

shipping requirements for general and special testing. Direct customer service.

ASSOCIATED PSYCHOTHERAPISTS; OFFICE ASSISTANT (2/2005-6/2007) PART TIME

Answered multi-line switchboard, scheduled appointments, created patient charts and ensured

correct documentation. Filing, computer data entry, faxing, collected required health information

from medical personnel. Insurance pre-certification, billing. Assisted therapists in DUI and alcohol

court ordered classes. Customer Service support.

SOUTHERN ILLINOIS HEALTHCARE; OUTREACH LAB ASSISTANT(May/2005-Nov

2007):

Traveled to nursing homes and mental health facilities to collect lab orders. Obtained mass

quantities of blood, urine and cultured samples. Direct contact with nursing staff and Dr.’s for

accurate lab test verification, diagnosis codes, insurance billing and personal health information to

complete lab requisitions. Returned to hospital lab to enter info into computer and processed all

specimens collected, according to handling and shipping requirement

STATE CHILD CARE FACILITY; OWNER/OPERATOR (April 1996-March 2005) FULL

TIME

Operated a state licensed child day care business. Provided quality care to the local community

(ages newborn-12 yrs of age). Hired qualified employees, scheduling, handled accounting matters.

Followed state & federal guidelines, safety procedures, program protocols, accredited agencies.

Resolved any issues with parents, guardians and family.

FERRELL HOSPITAL: LABORATORY ASSISTANT (Feb 1993-April 1996) FULL TIME

Answered phones, made appointments, entered lab orders into the hospital database. Direct contact

with Dr.’s and medical offices to clarify orders, codes, health information. Performed phlebotomy

draws on pediatric-geriatric patients in large patient volumes. Collected bodily fluid samples for

culturing. Prepared specimens for in house and send out lab testing

LAB CORPORP: TRAVELING PHLEBOTOMIST (May 1996-Oct 1998) CONTRACT

Traveled to skilled care facilities in early morning hours to collect blood and urine samples.

Completed lab requisitions to include health information requirements. Processed specimens by

centrifuging, pouring off samples, refrigerating, keeping ambient, freezing and/or splitting,

according to shipping procedures. Prepared for Fed Ex pick up.

MARION MEMORIAL HOSPITAL: ADMITTING/ER SECRETARY (May 1990-Jan 1993

Answered hospital switchboard and Lifeline support. Registered patients for inpatient, outpatient,

Emergency Room and same day surgery procedures. Ordered medical testing for labs, x-

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ray/imaging and Respiratory departments. Electronic charts: filing, faxing, copying, scanning.

Direct contact with medical office personnel. Customer Service Responsibilities.

BLUE CROSS/BLUE SHIELD: INSURANCE CLAIMS PROCESSOR )1989-1990 PART

TIME:

Processed medical and dental insurance claims. Obtained diagnosis and procedure codes, personal

health information, policy limits, denials, billing for services rendered,

JOHN A. LOGAN COLLEGE: SPEECH, PHYSICS, PRE-ALGEBRA, HEALTH ED,

EDUCATIO

PSYCHOLOGY CLASSES

N

CARTERVILLE, IL (1989, 1990 & 2013)

SOUTHEASTERN ILLINOIS COLLEGE: SCIENCE, MATH, BIOLOGY CLASSES

HARRISBURG, IL (1988)

HARRISBURG HIGH SCHOOL; 1988 HS DIPLOMA

APRIL KENNEDY 636-***-****

REFER

SHANNON MONTGOMERY 314-***-****

ENCES:

AMANDA SMITH 618-***-****

. I believe I would be an ideal candidate for the position in which your company is hiring. I have a

strong work record, with a variety of medical & office skills. I am multi-task oriented, have a good

rapport with the public and very responsible. I am available to work any days, times and overtime

whenever necessary, as I have a very flexible work schedule.

I am accustomed to working independently with contractors throughout the tri-states of IL, IN,

MO, CA & TN areas with very little supervision.

THANK YOU FOR TAKING THE TIME TO REVIEW MY RESUME. I HOPE TO HEAR

BACK FROM YOU VERY SOON AND BE REQUESTED FOR A PERSONAL INTERVIEW TO

SEE IF I WOULD BE A GOOD FIT FOR YOUR COMPANY.

Sincerely,

Lori Upton

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