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Training Specialist

Location:
Atlanta, GA
Posted:
May 27, 2014

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Resume:

ROBERT M. BLIGEN **** Sugar Maple Court

College Park, GA 30349

Home: 770-***-****

acebdl@r.postjobfree.com

Training Specialist - Customer Service - Technical Writer - Human Resources

PROFESSIONAL EXPERIENCE

07/2013 -12/2013. (Consultant) Systems Training Specialist. Wellpoint

Insurance; Atlanta, GA.

. As a Systems trainers working within WellPoint I train the staff to be

familiar with software that will used in the day-to-day operation of the

company. Programs like IBM Mainframe, Small Group Quoting Tool and a

variety of applications, SharePoint, WGS, Call Care Browser, AMISYS

. Assist in developing and delivering training programs for the sales

department, customer service and other associates in the field to include

business policy and procedures and system training.

. Working with subject matter experts and other WellPoint staff to analyze

business requirements and identify supporting training plans, objectives,

and content

. Develop blended learning curriculum and resources, including computer-

based, instructor-led, job aids, and other resources

. Deliver on-line and classroom training sessions

. Assess and report on training program performance and effectiveness

. Lead and facilitate user group communities

. Provide ongoing customer support in analyzing and evaluating data

03/2011 -06/2013. . (Consultant) Medical Doctor Training Specialist. Emory

Healthcare; Atlanta, GA.

. Through Project Falcon, I provide training to doctors, physician

assistance and nurse practitioner on the electronic health records

(Cerner/Power Chart) software application

. Assisted in developing training plans, scheduling training sessions,

conducting instructor-led and one-on-one training, reporting status and

provide system support

. Strong verbal communication and leadership skills

. Expert in business analysis within the healthcare industry

. Well organized, can reliably and consistently meet schedules and provide

reports

. Assess the effectiveness of training programs by collecting and

summarizing data

. Update and rewrote the Standard Operating Procedure (SOP)

. Go live support

07/2008 - 01/2011. . (Consultant) Trainer/Analyst. Intervise Consultant,

Inc; Rockville, MD.

. Responsible for providing training to military healthcare professionals

on AHLTA, an electronic health records (EHR) software application. Class

size between 5 -15 students per class.

. Taught Nuance, Dragon Naturally Speaking to providers.

. Responsible for developing training plans, scheduling training sessions,

conducting instructor-led and one-on-one training, reporting status,

gathering metrics, scheduling and conducting meetings.

. Outgoing, confident approach with customers, Strong verbal communication

and leadership skills

. Expert in business analysis with the healthcare industry

. Well organized, can reliably and consistently meet schedules and provide

reports

. Manage end user acceptance testing and training

. Able to complete tasks with minimal instruction and guidance

. Go live support and end user training

12/2007 - 06/2008. (Consultant) Trainer. New York Hospitals; New York and

Delaware

. Trained Hospitals staff and private Medical Practices how to use their

new referral management system.

. Trained Nurses how to use their new Electronic Medical Administration

Records (eMAR) and Bar Coded Medication Administration (BCMA) systems.

Trained 10 students per class.

. Consulting Trainer on various projects in the USA.

BLIGEN PAGE 2

02/2007 - 10/07. (Consultant) Trainer/Analyst. Cenergy-IT; Atlanta,

GA.

. Primary responsibility is managing all aspects of go live support,

implementation and end user training for electronic medical records (EMR)

and practice management software vendor.

. Additional requirements include providing onsite, remote web-based, and

classroom facility training for physicians, administrators, clinical and

business office staff.

. Responsible for mentoring new or existing trainer/analysts.

. Also responsible for re-writing the training manual and preparing

specialized documentation to address non-standard training concerns when

indicated.

. Operational and financial practice evaluations performed when indicated

for add-on service contracts.

. Provide consultant services including financial reporting, data analysis,

process improvement, and practice management business solutions.

11/2006 - 2/2007. (Consultant) Training Specialist. Children's Hospital

of Atlanta; Atlanta, GA.

. Electronic medical records (Epic) functional consultant with full

responsibility for facilitating, classroom training and on-site support

to Doctors, Nurse, Chaplains and other medical staff. Followed the

established curriculum for the classes.

7/2003 - 10/2006. (Consultant DOD) Training Specialist / Implementation

Analyst. IBM and Unisys Corp., Inc., Reston, VA.

* Functional consultant with full responsibility for facilitating,

classroom training and providing on-site support to thousands of

healthcare end users in the use and integration of functionality and

features of the Department of Defense Composite Health Care System II, an

enterprise level computer-based patient record system (MHS) (EMR)

project. Class size consisted of 5 -15 students per class.

Orchestrated the implementation and presentation of training platforms and

concepts that supported

Training methodologies, which tied development and performance to

bottom-line results.

Managed approximately 30 to 45 trainers per site, while in compliance with

HIPAA Laws.

8/2002 - 6/2003. (Consultant) Training Supervisor. Advanced Interactive

Systems, Inc., Renton, WA.

. Supervised and trained Assessors who conducted TSA Screening evaluations

in airports around the country, allowing TSA to exceed its contract goal

of training and employing 18,000 TSA screeners.

. Instructed TSA Assessors using hands-on training to understand concepts

and practices of the TSA baggage screening process. Training also

included identifying IED components, Common Item Recognition using EDS

machines, explosive trace detection, Screener Awareness, Customer

Service, and general information on the TSA and the Homeland Security

Agency.

. Trained Assessors and field personnel to use the Learning Management

System and the Blackberry HHD for remotely updating student records and

corporate communication.

2/2002 - 7/2002. (Consultant) Software Trainer/Training Coordinator.

Grady Health System, (American Computer Technology Inc.) Decatur, GA.

. Trained more than 150 doctors, nurses, and other

medical personnel to operate an Electronic Medical

Records system used to order various laboratory

tests for patients.

. Coordinated all scheduling activities and prepared training

packets/materials for 20 daily classes.

. Assisted in collection of training data and reported statistics to assess

class and student metrics.

EDUCATION

Bachelor of Science, Chemistry and Mathematics (double major), Cheyney

University, Cheyney, PA. Teacher Certification, Orange Board of Education,

Orange, NJ.

TECHNOLOGY SKILLSET

Microsoft Office, WordPerfect, Informix, WordPro, CRT/Customer Service,

Lotus, UNIX, EPOS, TechNet, Frame Maker, Adobe Acrobat, Power Point,

Windows XP, Dragon Speak, AS-U-TYPE, One Note, Essentris

MEDICAL SOFTWARE TECHNOLOGY

AHLTA, E-Clinical Works, Cerner, Epic, HIPAA Certified



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