ROBERT M. BLIGEN **** Sugar Maple Court
College Park, GA 30349
Home: 770-***-****
acebdl@r.postjobfree.com
Training Specialist - Customer Service - Technical Writer - Human Resources
PROFESSIONAL EXPERIENCE
07/2013 -12/2013. (Consultant) Systems Training Specialist. Wellpoint
Insurance; Atlanta, GA.
. As a Systems trainers working within WellPoint I train the staff to be
familiar with software that will used in the day-to-day operation of the
company. Programs like IBM Mainframe, Small Group Quoting Tool and a
variety of applications, SharePoint, WGS, Call Care Browser, AMISYS
. Assist in developing and delivering training programs for the sales
department, customer service and other associates in the field to include
business policy and procedures and system training.
. Working with subject matter experts and other WellPoint staff to analyze
business requirements and identify supporting training plans, objectives,
and content
. Develop blended learning curriculum and resources, including computer-
based, instructor-led, job aids, and other resources
. Deliver on-line and classroom training sessions
. Assess and report on training program performance and effectiveness
. Lead and facilitate user group communities
. Provide ongoing customer support in analyzing and evaluating data
03/2011 -06/2013. . (Consultant) Medical Doctor Training Specialist. Emory
Healthcare; Atlanta, GA.
. Through Project Falcon, I provide training to doctors, physician
assistance and nurse practitioner on the electronic health records
(Cerner/Power Chart) software application
. Assisted in developing training plans, scheduling training sessions,
conducting instructor-led and one-on-one training, reporting status and
provide system support
. Strong verbal communication and leadership skills
. Expert in business analysis within the healthcare industry
. Well organized, can reliably and consistently meet schedules and provide
reports
. Assess the effectiveness of training programs by collecting and
summarizing data
. Update and rewrote the Standard Operating Procedure (SOP)
. Go live support
07/2008 - 01/2011. . (Consultant) Trainer/Analyst. Intervise Consultant,
Inc; Rockville, MD.
. Responsible for providing training to military healthcare professionals
on AHLTA, an electronic health records (EHR) software application. Class
size between 5 -15 students per class.
. Taught Nuance, Dragon Naturally Speaking to providers.
. Responsible for developing training plans, scheduling training sessions,
conducting instructor-led and one-on-one training, reporting status,
gathering metrics, scheduling and conducting meetings.
. Outgoing, confident approach with customers, Strong verbal communication
and leadership skills
. Expert in business analysis with the healthcare industry
. Well organized, can reliably and consistently meet schedules and provide
reports
. Manage end user acceptance testing and training
. Able to complete tasks with minimal instruction and guidance
. Go live support and end user training
12/2007 - 06/2008. (Consultant) Trainer. New York Hospitals; New York and
Delaware
. Trained Hospitals staff and private Medical Practices how to use their
new referral management system.
. Trained Nurses how to use their new Electronic Medical Administration
Records (eMAR) and Bar Coded Medication Administration (BCMA) systems.
Trained 10 students per class.
. Consulting Trainer on various projects in the USA.
BLIGEN PAGE 2
02/2007 - 10/07. (Consultant) Trainer/Analyst. Cenergy-IT; Atlanta,
GA.
. Primary responsibility is managing all aspects of go live support,
implementation and end user training for electronic medical records (EMR)
and practice management software vendor.
. Additional requirements include providing onsite, remote web-based, and
classroom facility training for physicians, administrators, clinical and
business office staff.
. Responsible for mentoring new or existing trainer/analysts.
. Also responsible for re-writing the training manual and preparing
specialized documentation to address non-standard training concerns when
indicated.
. Operational and financial practice evaluations performed when indicated
for add-on service contracts.
. Provide consultant services including financial reporting, data analysis,
process improvement, and practice management business solutions.
11/2006 - 2/2007. (Consultant) Training Specialist. Children's Hospital
of Atlanta; Atlanta, GA.
. Electronic medical records (Epic) functional consultant with full
responsibility for facilitating, classroom training and on-site support
to Doctors, Nurse, Chaplains and other medical staff. Followed the
established curriculum for the classes.
7/2003 - 10/2006. (Consultant DOD) Training Specialist / Implementation
Analyst. IBM and Unisys Corp., Inc., Reston, VA.
* Functional consultant with full responsibility for facilitating,
classroom training and providing on-site support to thousands of
healthcare end users in the use and integration of functionality and
features of the Department of Defense Composite Health Care System II, an
enterprise level computer-based patient record system (MHS) (EMR)
project. Class size consisted of 5 -15 students per class.
Orchestrated the implementation and presentation of training platforms and
concepts that supported
Training methodologies, which tied development and performance to
bottom-line results.
Managed approximately 30 to 45 trainers per site, while in compliance with
HIPAA Laws.
8/2002 - 6/2003. (Consultant) Training Supervisor. Advanced Interactive
Systems, Inc., Renton, WA.
. Supervised and trained Assessors who conducted TSA Screening evaluations
in airports around the country, allowing TSA to exceed its contract goal
of training and employing 18,000 TSA screeners.
. Instructed TSA Assessors using hands-on training to understand concepts
and practices of the TSA baggage screening process. Training also
included identifying IED components, Common Item Recognition using EDS
machines, explosive trace detection, Screener Awareness, Customer
Service, and general information on the TSA and the Homeland Security
Agency.
. Trained Assessors and field personnel to use the Learning Management
System and the Blackberry HHD for remotely updating student records and
corporate communication.
2/2002 - 7/2002. (Consultant) Software Trainer/Training Coordinator.
Grady Health System, (American Computer Technology Inc.) Decatur, GA.
. Trained more than 150 doctors, nurses, and other
medical personnel to operate an Electronic Medical
Records system used to order various laboratory
tests for patients.
. Coordinated all scheduling activities and prepared training
packets/materials for 20 daily classes.
. Assisted in collection of training data and reported statistics to assess
class and student metrics.
EDUCATION
Bachelor of Science, Chemistry and Mathematics (double major), Cheyney
University, Cheyney, PA. Teacher Certification, Orange Board of Education,
Orange, NJ.
TECHNOLOGY SKILLSET
Microsoft Office, WordPerfect, Informix, WordPro, CRT/Customer Service,
Lotus, UNIX, EPOS, TechNet, Frame Maker, Adobe Acrobat, Power Point,
Windows XP, Dragon Speak, AS-U-TYPE, One Note, Essentris
MEDICAL SOFTWARE TECHNOLOGY
AHLTA, E-Clinical Works, Cerner, Epic, HIPAA Certified