Customer Service Quality Assurance

Lance Altman

*** **** *****, ******* *****, ***33

Cell : 979-***-****

Email: ****@*******.***

Summary

Manufacturing and production skilled in leading high-producing teams and using lean m anufacturing

techniques to reduce cost and increase process efficiency.

Demonstrate positive attitude and a commitment to safety, quality, customer service and lean manufacturing.

Highlights

• • Communication - Deals with internal and

Assembly line production

• Efficient in creating standard work procedures external customers at all levels via telephone

• W elding safety precautions and email, to ensure successful communication

• Fast learner via actively listening and probing questions.

• • Problem solving - Resolves in-depth queries in a

Business development experience

• Organizational skills methodical manner independently and with

• Interpersonal skills internal and external business partners to find

• Initiative to work independently appropriate resolutions, efficiencies and high

• Microsoft applications skills level of quality.

• • Team Player - Enjoys sharing knowledge and

Strategic thinker

encouraging development of others to achieve

specific team goals.

• Planning and organizing - Refined planning and

organizational skills that balance work, team

support and responsibilities in a timely and

professional manner.

• Systems knowledge - People soft and Oracle.

• Microsoft Word and Excel.

• IFS and Discover.

• Experience in preparing and analyzing reporting

data for management accurately and to

timescales.

Accomplishments

• Performed effective troubleshooting of equipment/systems.

• Effective knowledge and skills Maintenance/PM

• Repaired a broad range of machines in Small Pole Paint through use of OEE, Time Studies, and Root Cause

Analysis.

• Safety Audit: Led monthly safety audits to monitor employee behavior and ensure safe compliance with

company policies and safety regulations.

• Machine Operation: Created operating instructions for equipment.

• Machine Set Up: Gave directions to other workers regarding machine set -up and use. Created visual work

sheets for quick and consistent set-up.

• Training: Trained all new operators on safe and efficient handling of machines.

• Nace 1 Certified Coating Inspector

• Certified green belt in Six sigma

Experience

Large Pole Paint Lead

January 2008 to June 2008

Lean Technician

June 2008 to February 2009

Coatings Supervisor

February 2009 to November 2011

Quality Assurance Technician

November 2011 to Current

Valmont – Brenham, Texas

Actively suggested operational improvements to enhance quality, improve production times and reduce costs (Small

Pole Paint, Small Pole, Tubemill, Shipping).

Coordinated and supervised assembly work crews.

Helped achieve company goals by supporting production workers.

Maintained necessary level of communications between shifts.

Responsible for achieving production requirements.

Trained staff of 30 directs labor employees to perform assembly and manufacture of product.

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Calibrated or adjusted equipment to ensure quality production using tools such as micrometers, mil gauges, and etch

psychrometer IR thermometer.

Hired and managed staff, overseeing any personnel grievances.

Consistent in ensuring that product be produced in a timely manner and

ensuring on time delivery.

Monitored the production processes and adjusted schedules to meet

customer demands.

Prepared and maintained production reports and personnel records.

Responsible for setting minimum standards and providing technical guidance and support for design, installation,

operation and maintenance of mechanical systems used in the process.

Reviewed operations and conferred with technical or administrative staff to resolve production and processing

problems.

Reviewed the performance of subordinates.

W orked with managers to implement the company's policies and goals .

Experience in production scheduling.

Experience in Process flow in Tubemill with the shear line, former, big wheel, and burnisher.

Experience in process flow in Small Pole from when parts get cut to end process.

Experience 1997–2008 Owner (A&S Trucking) Brenham, TX

Management

Schedule Loads

Supervised Employees

Order Entry

Inventory Management

Journal Entry

Dot Regulations

Maintenance

Maintained equipment

Experience 1995–1997 Bluebonnet Electric Giddings, TX

Management

Engineering Supervisor

Meet new subdivision developers for new service.

Compiled field notes for new electrical over head or

underground utilities for subdivision

Scheduled crews for installations.

Correspond and communicate with customer on site to ensure

proper installation.

Purchasing Agent

Inventoried supplies

Assess and trouble shoot problems with equipment.

Education

1990 Graduate of Brenham High School

1995 Graduate of Sam Houston State University

BS in Science

Minor in Agriculture Business

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