Customer Service Real Estate

Carmen Salazar

Sunnyvale, CA *****

Mobile 650-***-****

acebco@r.postjobfree.com

FINANCE PROFESSIONAL WITH A TRACK RECORD IN SALES, WITH EXTENSIVE EXPERIENCE INCLUDING

CUSTOMER SERVICE, PROSPECTING, FACE-TO-FACE MEETING WITH CLIENTS, WRITING, PRESENTING AND

NEGOTIATING CONTRACTS. CRITICAL THINKER AND CREATIVE PROBLEM SOLVER WITH EXCELLENT PLANNING,

ORGANIZATIONAL, ANALYTICAL AND FINANCIAL MANAGEMENT STRENGTHS.

Strengths:

Excellent Sales, Interpersonal and management skills

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Bilingual: Fluent in Spanish & Conversation Portuguese

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Excellent Customer Service and Communication skills

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Able to adapt to a team enviroment as well as work Independently

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Education

• BS in Business Administration from Saint Martin University - Peru, 1986

• A.A., General Education, Foothill College, Los Altos Hills, California, 1998

• Certificate of Achievement, Accounting, Sawyer College, San Jose, California, 2001

• Real Estate License from State of California, Foster City, California, 2002

Computer Skills

Microsoft Office (Word, Exel, PowerPoint, Outlook), Agent Achieve, MLS Listings, QuickBooks,

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Peachtree, Oracle ERP.

Professional Experience

Arvato Finance Services/Google Systems 2012 to 2013

Google Campus Mountain View, Ca

Billing Specialist

Provided operational oversight, monitoring, troubleshooting, and error resolution to minimize

and/or prevent revenue loss, invoicing & payment latency. Report problem areas, perform root

cause analysis on problem areas and drive resolution. Establish and maintained good working

relationships internally and externally with Google. Attend meetings and calls with client to

discuss and review query status

Partner with collections, Sales and Order Management Departments to achieve collectability

targets. Partner with accounting to ensure compliant and accurate financial results.

Intero Real Estate Services, Cupertino, Ca

2002 to 2012

Real Estate Salesperson

Using advertisements to promote the sale of a property.

Working with appraisers and the client to determine a fair and competitive market price.

Working as an intermediary between the buyers and the sellers. It's very uncommon for the two

sides to communicate directly while working with a real estate agent.

Advising sellers on things they can do to make their home more appealing to buyers.

Generating lists of potential properties that compatible with a buyer's needs.

Meeting with clients, showing properties, managing contracts.

Handle close of escrow.

ACCOUNTING SPECIALIST /HUMAN RESOURCES

Palo Alto School District, Palo Alto, Ca

1999 to 2004

Responsible for receive and verify invoices and requisitions for goods and services, also verify

that transactions comply with financial policies and procedures. Preparing, verifying, and

processing invoices and coding payment documents. Responsible for managing the weekly check

run and record all checks received. In charged of preparing vendor checks for the updated

mailing list. Responsible for preparing manual checks when needed, and when required maintain

listing of accounts receivable and payable on quarter ends by updating vendor files. Maintained

customer contract files and ensure renewals are sent and received. Anticipated the needs of

employees and customers to provide exceptional customer service. Collaborated with colleagues

to ensure employees and customers satisfaction.

COLLECTIONS REPRESENTATIVE A/R

7Up Bottling Company, Santa Clara, Ca

1997 to 1999

In charged of receiving and posting payments on customers’ accounts. Maintaining, locating and

monitoring overdue accounts, using internal computer software, and a variety of automated

systems. Responsible for recording information about financial status of customers and status of

collection efforts. Locate and notify customers of delinquent accounts by mail, telephone, or

personal visits in order to solicit payment. Persuade customers to pay amounts due on credit; plus,

arrange for debt repayment or establish repayment schedules, based on customers' financial

situations.

ACCOUNTING ANALYST

Bayview Capital Bank, San Mateo, Ca

1995 to 1997

Prepare profit and loss statements and monthly closing and cost accounting reports. Compile and

analyze financial information to prepare entries to accounts, such as general ledger accounts, and

document business transactions. Analyze revenue and expenditure trends and recommend

appropriate budget levels, and ensure expenditure control. Explain billing invoices and accounting

policies to staff, vendors and clients. Resolve accounting discrepancies. Other duties as assigned.

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