Philip Bazin acebcn@r.postjobfree.com

PROFESSIONAL CONSULTANT EXECUTIVE SUMMARY

• 25 years of experience combining management insight and foresight with the organization’s process

definition and process focus to maximize success. Background includes cost estimation (LCCE),

statistical analysis, process modeling and risk assessment/management using probabilistic and

stochastic models.

• Areas of expertise: SDLC, infrastructure Consolidation/Migration, Business process management, DBMS

interface solutions, and leading organizations through complex transformations, turnarounds, and process

improvements that drive quantifiable business results and align the organization for success by leveraging

technology, innovation and engagement loyalty; achieving sustainable and remarkable performance.

• Focus elements include: negotiating objectives, risk management, effective cost/schedule management

and continuous improvement via effective PMO control leveraging automation enhancement of the

workflow and reporting process, improving organizational and operational effectiveness, identifying

organizational strengths and weaknesses and implementing company policies and standards to improve

processes and optimize productivity and bottom line.

• Program Management: A results-oriented professional with 15 years’ experience implementing vision

and strategy to organize, manage and improve the business’s performance from the enterprise level

through business units to the program/project level. Focus elements include: performance measurement

and metrics dashboards, root cause analysis, processes improvement, organizational structure, applications

planning, data environments and technology to maximize return on investment.

CAREER SUMMARY

• Sr. Lead IT Professional with expertise in technical projects delivery, project oversight, business

process management, business and regulatory compliance, delivery assurance, Service

Management, SDLC, DBMS interface solutions, infrastructure migration/upgrades.

• Leading organizations through complex transformations, turnarounds, and process improvements

that drive quantifiable business results and align the organization for success by leveraging

technology, innovation and engagement loyalty; achieving sustainable and remarkable performance.

• SDLC with a current focus on ITIL service delivery management, infrastructure, business process

management and compliance including: initiation, planning, execution and control through project

closure with an emphasis on cost/schedule management, implementation team oversight, test

coordination and metrics reporting to stakeholders.

• Comprehensive SDLC experience includes Web, desktop and support applications. Mission

areas include project cost/schedule management, implementation team oversight, and test

coordination for Web, desktop and support applications. Other mission areas include data center

build-out, migration and technology refresh. Project management proficiencies include: performance

and effectiveness metrics, earned value measurement and variance analysis. Risk

management/issue management proficiencies include static and stochastic modeling and metrics

collection and analysis to identify mitigation and avoidance opportunities. Risk/issue management

experience also includes working with stakeholders and technical team leads to resolve issues with

minimal cost/schedule impact. Expert at developing business case, requirements definition and

project plans.

• Highly skilled in negotiating objectives, risk management, effective cost/schedule management

and continuous improvement via effective PMO control leveraging automation enhancement of the

workflow and reporting process, improving organizational and operational effectiveness, identifying

organizational strengths and weaknesses and implementing company policies and standards to

improve processes and optimize productivity and bottom line.

CERTIFICATIONS:

Catalyst Project Management – PMBOK, ITIL and CMMI criteria

TECHNICAL SKILLS

1

Philip Bazin acebcn@r.postjobfree.com

PMBOK, ITIL, CMMI, MS Office Suite, MS Project, Access, Excel, Visio, VBA, C#, Java, SharePoint,

CA Clarity, EDI, Cyber Security, CRM, Sarbanes/Oxley, OFAC, FDIC, TSYS, CSC Catalyst PM,

Waterfall methodology, Agile and Lean, SDLC, Web, Data Center and Wireless technologies.

EDUCATION

Master’s Degree - Computer and Software Systems Management

Southeastern Institute of Technology, Huntsville, AL

BS Degree- Operations Research and Accounting - Philadelphia University, PA

PROFESSIONAL EXPERIENCE

Contract Employment 2006 through

Current

• State of Delaware Department of (Service Delivery Manager, ITIL Migration)

Technology and Information

• Cordjia Technology Services (Banking, Debit, Credit, International Payments, Agile

Environment)

• First Data Corporation (Banking, Debit, Credit, Merchant Processing)

• DSCI/Viatech (Army data center migration)

• CitiBank (Banking, Cash Management)

• ACE Insurance (Pre-outsourcing audit)

• Thomson Reuters (Very large commercial Web Development)

• J.P. Morgan Chase (Desktop migration)

• Barclays Card Services (Card Services)

• State of Delaware DHSS (Mainframe/ Web development)

• Corporation Service Company (Data center consolidation)

• VWR International (Technology refresh, Web development)

• Merrill Lynch (Very large data center migration)

Direct Employment 1995 Through 2005

• Computer Sciences Corporation (Multiple Government contracts)

• Commerce Bank (Collaborative Computing, Lotus Notes)

• Computer Sciences Corporation (Multiple Government contracts)

ONTRACT EMPLOYMENT DETAIL

C

State of Delaware Department of Technology and Information (DTI) 06/2013 – 02/2014

• Discovery team lead, preparing for migration to ServiceNow Dublin release

• Lead architect for implementation of interim vendor management portal

Developed mock up solution in MS Access as baseline for ServiceNow migration

•

• Liaison for Application Delivery group to senior staff (CIO/CTO)

ServiceNow Requirements discovery team lead

•

Cordjia Technical Services (Wilmington, DE) 02/2013– 06/2013

Professional Project Lead Consultant

Cordjia is a managed services company providing IT development services to businesses in the

financial/financial related environment

2

Philip Bazin acebcn@r.postjobfree.com

• Project Manager for several User/B2B Web platform applications operating in a formal

PMO environment.

• Acted as PMO manager to establish practices and procedures, process templates and

performance dashboards

• Worked closely with SVP as the overall project manager for teams composed of

stakeholders, technical resources and Accenture managed services

• Worked closely with direct customers and third parties to establish and maintain a close

relationship for technical exchange of information sharing requirements

• Responsible for project initiation, conducting project meetings, maintaining project plans

and updating status and metrics distributed to senior management and to the to the customer

• Acted as overall project manager for Agile development working closely with

Development, Test and UAT teams to coordinate activities, plan and track schedules, review test

activities, and track defects to closure

First Data Corporation (Wilmington, DE) Application Lead Consultant 06/2012 – 12/2012

Technical Applications - Project Lead Consultant

• Project Manager for several Debit platform applications operation in a formal PMO

environment.

• Managed projects as the Overall Project manager for teams composed of stakeholders,

technical resources and Accenture managed services

• Responsible for project initiation, conducting project meetings, maintaining project plans

and updating status and metrics in the Clarity Dashboard including project risks, issues, and

financials

DSCI/Viatech (Aberdeen proving Ground, MD) 01/2012 – 05/2012

Application Architect

• Member of architecture analysis team reviewing Data Center consolidation candidates for the US

Army Data Center Consolidation Program

• Performed comprehensive analyses of data center operation to document server inventories,

application inventories, capacity utilization and application life expectancy (kill, maintain,

enhance)

• Developed analysis reports and migration strategy reports

Citibank (Wilmington, DE) 04/2010 – 07/2011

Technical Development Contractor and Project Manager

• Implementation and migration support for business accounts: Cash Management, Check Services

and Wire Services. Short term contract for migration of major Canadian clients from Citibank

Canada to Citibank New York-Canadian Branch. Transitioned to domestic lockbox project

• Development of database application to manage client information, account information and

project performance metrics

• Track, monitor and report project performance to team and stakeholders with daily, weekly and

phase specific performance metrics

• Direct interface with customer and implementation team

• Technical layer included MS Access, SQL, HTML

Thomson Reuters (Philadelphia, PA) 05/2009 – 10/2009

Project Manager- Six month staff augmentation contract (Apex Systems)

• Sr. Project Manager (PMO); Managed Senior Leadership team consisting of Sr. Directors

and regional VPs from United Kingdom and four US regions for Web of Knowledge/Web of

Science (Java/HTML/XML environment)

3

Philip Bazin acebcn@r.postjobfree.com

• Managed development and negotiation of Three Year Corporate Plan

• Responsible for review and oversight of software integration plan, hardware integration

plan and rollout strategy

• Developed the project charter, business case and project plan for the multi year high

dollar value strategic Web improvement and Technology refresh

• Developed and managed the performance dashboard for earned value, metrics, project

health, and cost/schedule management of eight key sub projects and updated the Clarity

dashboard

• Technology risk assessment and Risk management/mitigation strategy

• Functional oversight of technical project managers

Barclays Card Services (Wilmington, DE) 07/2008 – 12/2008

Project Manager - Six month staff augmentation contract (Entech

Consulting)

• Mission Areas (Multiple projects): CRM Technology Assessment, infrastructure, SDLC,

business enhancement and process improvement (Java/HTML/XML environment)

• Assessment of POS/Internet transaction for PC fingerprint/IP address and Geo-Location

to determine potential fraud

• Project management from business case development through implementation

• Oversight for EDI compliance and data integration of new field structures for transaction

data streams

• Planned and managed data integration criteria for compliance with TSYS, FDIC and

OFAC requirements

• Provided risk/issue management for data integration requirements for ETL, Oracle and

SQL impacts

• Developed project dashboard and advanced MS Excel UI for portfolio management

implementation

• Oversight of data integration requirements for credit risk management

JP Morgan Chase (Wilmington, DE) 03/2008 – 06/2008

Project Manager - Four month contract (Pride Technologies, LLC)

• Managed infrastructure and application Support for Heritage Chase and Heritage Bank

One credit cards (Multi $M project to retire desktop PCs and deploy thin clients)

• Managed organizational retirement of PCs and deployment of Thin Client WYSE

terminals

• Coordinated requirements with business blocks and lines of business

• Managed identification of pilot testers

• Managed and coordinated on site roll-outs

• Issued management and tracking analytics

• Hosted weekly project status meetings

State of Delaware DHSS (Wilmington, DE) 11/2007 – 03/2008

Project Manager – contractor (Ciber Inc.)

• Major mainframe and desktop application upgrade in Microsoft Environment (C#)

• Managed design of welfare fraud module implementing a web interface to the mainframe

back (Visual Studio .Net 2.0, C#, Zservices and Opus); Web GUI to interface Oracle back end

4

Philip Bazin acebcn@r.postjobfree.com

• Developed detailed project plan using MS Project, coordinated and monitored project

activities and reported weekly status to senior management

• Coordinated development of system requirements specification

• Coordinated development of detail functional design specification and data integration

strategy

• Coordinated development of detail technical system design

• Developed project requirements documents

• Managed development team

Corporation Service Company (Wilmington, DE) 06/2007 – 10/2007

Project Manager Contractor

• Managed large data center migration and consolidation of three data centers to

centralized location

• Developed comprehensive migration plan for migration/consolidation of six data centers

• Reviewed hardware integration test plans and developed test schedules and validation

criteria

• Developed and maintained detailed project plan using MS Project, coordinated and

monitored project activities and reported weekly status to senior management

• Developed service strategy and negotiated service levels for upgraded servers

TEK SYSTEM 09/2006 – 05/2007

Project Manager Contractor

VWR International (West Chester, PA) (01/2007 – 05/2007)

Project 1) Warehouse Server Upgrade and Application Migration Project (Multi-$M budget)

• Held principal oversight and virtual team responsible for hardware upgrade and

application roll-out

• Hosted Project Initiation Workshop and Project Planning Workshop

• Conducted hardware source selection assessment

• Developed detailed project plan using MS Project, coordinated and monitored project

activities and reported weekly status to senior management

• Managed vendors through delivery of hardware at six regional warehouses

• Developed service strategy and service levels for upgraded data centers and network

• Oversight of block manager matrix

Project 2) Warehouse Modernization Project; six global warehouse/datacenters

• Project oversight for migration from DEC Alpha servers to Itanium platform

• Development of project schedules, vendor communications and coordination of

maintenance/upgrade activities

• Coordination of application porting with third party provider

• Implementation of beta platform for proof-of-principal

• User acceptance Testing oversight and validation

• Coordination with HP and third party vendor to schedule production availability and deployment

• Coordinated work at six regional data centers and developed and maintained project schedule,

reported status to senior management

• Developed service strategy and service levels for network performance

• Oversight of block manager matrix

5

Philip Bazin acebcn@r.postjobfree.com

Project 3) Pirobase Web interface Content Management System Server Upgrade and Application

Migration

• Held principal oversight responsibility for $0.5M budget and virtual team

• Hosted Project Initiation Workshop and Project Planning Workshop

• Developed detailed project plan, coordinated and monitored project activities and reported weekly

status to senior management

• Managed hardware vendor through delivery of hardware at six regional warehouses

• Coordinated software vendor activities to assure timely delivery of products and services,

managed application roll-out, conducted project closedown workshop

Project 4) Web Analytics deployment project (JAVA/HTML)

• Assumed project leadership in deployment phase and coordinated UAT and application rollout

• Coordinated software vendor activities

• Conducted project closedown workshop including SOX compliance satisfaction

Merrill Lynch (Hopewell, NJ) (09/2006 – 12/2006)

Multi-$M upgrade and migration of failover data center

• Developed and maintained project schedule for data and hardware migration

• Interfaced with vendors to monitor shipping of new hardware and coordinate data center

upgrade/maintenance requirements and implementation

• Reviewed hardware integration plans and developed validation criteria

• Coordinated requirements with six business units for infrastructure support

• Prepared and managed deployment schedule, prepared weekly performance metrics, and

reported status at daily presentation meeting

Direct Employment Detail

Computer Sciences Corporation (Gov. and Corporate Projects) 06/2001 – 08/2006

Zurich Financial Services

Project Manager (PMO) - Premium Audit Workstation Software Development Project

• Migration of three legacy DBMS into an Oracle back end

• Held principal oversight responsibility for $5M budget, 7 direct reports and virtual team

• Hosted Project Initiation Workshop and Project Planning Workshop for multi phased project and

developed and managed detailed project plan using MS Project

• Negotiated for available resources and conducted team building

• Conducted all deliverable readiness reviews, prepared change management requests, and

managed requirements traceability

• Conducted test and deployment readiness reviews

• Prepared weekly metrics report; Measures of Performance and Measures of Effectiveness and

reported biweekly status to CSC leadership

US Army

Sr. Manager, Delivery Assurance, PMO - SAP custom development

• (SAP, Supply Chain Logistics environment) Held principal performance oversight responsibility

for $200M multi year budget, 12 direct reports and 400 member virtual team at two locations

• Provided functional performance oversight for Development, Test and Configuration Management

6

Philip Bazin acebcn@r.postjobfree.com

• Developed project dashboard for automated collection and reporting of performance metrics

including MS Access interface to Oracle back end via ODBC connector

• Responsible for monthly performance review with Government Project Manager

• Reported organization performance at daily presentation meeting

• Member of Configuration Management Board

• Conducted periodic process compliance audits

• Managed CMMI compliance audits and Gap analyses

• Develop/improve PM policies and procedures

• Oversight of block manager matrix

Department of Defense (DoD)

Sr. Manager, Delivery Assurance/Process Compliance, PMO

• Held principal performance oversight responsibility for $100M portion of $400M multi year budget,

8 direct reports and 1200 member virtual team at four locations

• Provided functional performance oversight for Development, Test and Configuration Management

• Developed project dashboard for automated collection and reporting of performance metrics

• Responsible for monthly performance review with Government Project Manager

• Reported organization performance at daily stand-up meeting

• Member of Configuration Management Board

• Conducted process compliance audits, CMMI compliance audits and CMMI Gap analyses

• Develop/improve PM policies and procedures

• Oversight of block manager matrix

Commerce Bank - AVP, 07/2000 – 05/2001

Director of Collaborative Computing

• Reported directly to Vice President, of IT

• Oversight for development of collaborative computing applications

• Develop/improve PM policies and procedures

• Conducted functional analysis, requirements specification, and test planning

• Developed CRM and Cash Management solutions integrated with Oracle and MS SQL Server.

• Managed the migration of Lotus Notes R4 to version R5 including inventory assessment, test

cases and procedures, test summary report, and applications remediation

• Produced monthly service level metrics

• Conducted Root Cause Analyses and special studies

• Managed supplier subcontracts

• Conducted Process Reengineering Assessments

• Conducted Risk Assessments and Risk Mitigation Planning

• Managed Lotus Notes infrastructure and service level agreements

Computer Sciences Corporation (Major provider of IT services) 10/1995 – 07/2000

DuPont Outsource Services Contract (06/1997 – 07/2000)

Sr. Manager, Delivery Assurance/Process Compliance

CSC Contract 1

7

Philip Bazin acebcn@r.postjobfree.com

• Held principal program responsibility for delivery assurance and compliance for 10 year $800M

contract, 12 direct reports at six global regions

• Responsible for Service Strategy, Service Levels, Service Operation Continual Service

Improvement for desktop, midrange, print services and call center

• Authored contract level Delivery Assurance Plan

• Participated in service level negations

• Principal Architect for Collaborative Computing

• Technical leadership for development of Lotus Notes knowledge assets including interface to

Oracle back end and web based extranet; responsible for 12 developers

• Interfaced directly with customers to identify functional needs and develop product specifications

and service levels for global infrastructure services

• Conducted functional analysis, requirements specification, test planning, for customer specified

projects

• Conducted Risk Assessments and Risk Mitigation Planning including disaster recovery

• Provided technical direction and oversight of projects as well as cost/schedule management

• Conducted: root cause analyses; processes re-engineering; Process Change Office oversight;

and improvement of policies, processes, and procedures governing service delivery

• Specific developments: Quality Plan governing contractual deliverables and services, Balanced

Scorecard/Project Dashboard metrics reporting system for senior leadership, and customer

feedback management.

US Air Force (12/1996 – 05/1997)

Project Manager, Delivery Assurance/Process Compliance

CSC Contract 2

• Responsible for close down of distressed project

• Conducted audit of requirement satisfaction and contract deliverables

• Developed cost performance assessment for senior management

• Oversight of block manager matrix

US Navy (10/1995 – 11/1996)

Project Manager, Delivery Assurance/Process Compliance

CSC Contract 3

• Conducted Quality review of contract deliverables

• Conducted process compliance audits

• Audited design reviews

• Oversight of block manager matrix

• Maintained project dashboards and customer metrics reports

8

Contact this candidate