Doreen Brown

Waterford, WI

acebcd@r.postjobfree.com - 262-***-****

To gain long term employment with a company that puts value on people and the products they are promoting.

I am a consistent, hard working, highly motivated person. I enjoy working with the public. I feel that I am a

friendly, outgoing and dependable person. My main goal is to become associated with a company where I can

utilize my skills and gain further experience while enhancing the company’s productivity and reputation

WORK EXPERIENCE

Customer Account Representative / Full Time

Aurora Health Care - Burlington, WI - January 2010 to April 2014

40 hours

• Schedule patients for behavioral health

• Register patients

• Support physician’s with administrative tasks

• Help resolve any issues that the clinicians may have

• Help manager prepare and implement new forms

• Designed numerous spreadsheets and word documents for the department and my current manager.

• Train all new Customer Account Representatives

• Super User for Epic

• Attended meetings for the new system wide integration of Epic

• Was the go to person for Behavioral Health at the Epic meetings-discussed issues that could occur between

the medical group and behavioral health department.

• Coordinated changes and procedures and implemented them to the other offices after the first go live of Epic

in the south market.

• Collect co-pays and payments

• Make deposits

• Order supplies for department

• Enter charges for all providers (IDX)

• Check insurance benefits and eligibility for all patients

• Obtain insurance authorizations for patients

• Prep medical charts for providers

• Prepare and send Medical Records

• Computer programs worked in daily: GE Centricity Business Web,Idx Term(Charges), Cerner, Phytel, Epic

and Microsoft Office

Rehab Associate / Full Time

Wheaton Franciscan Healthcare - Franklin, WI - January 2008 to December 2009

40 hours

• Support physician’s with administrative tasks

• Helped in creating the procedure manuals for Rehab Associates

• Train all new Rehab Associates

• Designed multiple spreadsheets to track for when The Joint Commission came to do the yearly inspections

• Helped organize the opening of the Comprehensive Headache Clinic that was moved to the rehab department

• Register patients for medical group and hospital

• Schedule patients for medical group and hospital

• Prep medical group charts

• Check insurance benefits and eligibility for all patients

• Obtain insurance authorizations for patients

• Order supplies for all departments associated with the Performance Center

• Collect co-pays and payments

• Make deposits for medical group and hospital

• Enter charges for all therapies associated with the Performance Center

• Computer Programs worked in daily: SDK(Eclipsys), PHS(Pathways Healthcare Scheduling), PPM(Horizon

Practice Plus), PMM(Pathways Materials Management), HAC(Horizon Ambulatory Care), Physician Portal,

Report2Web, Horizon Clinical and Microsoft Office

Payor Services Rep / Full Time

Wheaton Franciscan Healthcare - West Allis, WI - December 2006 to January 2008

40 hours

• Medicaid & Medicaid HMO hospital follow up

• Trained outsourcing company on all insurance follow up

• Did group training with outsourcing company in-house and at their location

• Designed training documents for outsourcing company

• All insurance refunds medical group

• Was assigned to refunds with no training and accomplished training myself and revamping some of the

procedures.

• Worked with multiple departments to achieve to find an answer or the correct procedure for follow up issues

if I didn't know the answer

Office Manager / Full Time

Waterford Automotive - Waterford, WI - September 2005 to December 2006

40 hours

• Schedule Appt.

• Ordered Parts

• QuickBooks Payroll

• Payroll Taxes, Wisconsin Sales Taxes

• AR, AP

Co-owner / Full Time

Waterford Copies and More - Waterford, WI - January 2004 to August 2005

40-60 hours

• Visited Businesses within a 30 mile radias of our location to introduce myself and give an explanation of

our services

• Promoted our business by conducting blind sales phone calls to other businesses

• Customer service

• Worked with copy machines and wide format copier

• Designed advertising flyer

Temporary Employee Full Time

Edstrom Industries - Waterford, WI - April 2003 to November 2004

40 hours

• Worked day to day as a team player.

Bartender/Manager Part Time

River City Lanes - Waterford, WI - August 1995 to March 2002

25-38 hours

• Managed employees

• Set-up and ran the youth bowling leagues ages 8-17

• Planned and presented award ceremony for youth league

• Customer service

Claims Follow-Up Part Time

River City Lanes - Milwaukee, WI - August 1998 to May 1999

30 hours

• W2 Follow Up

• Worked on a daily basis as part of a team.

EDUCATION

Supervisory Management in Business

Waukesha Area Technical College - Pewaukee, WI

2011 to 2016

Medical Terminology 1 & 2

MATC West Allis Campus - West Allis, WI

2007 to 2008

Diploma

Cudahy Senior High School

1981 to 1985

SKILLS

Customer Service

CERTIFICATIONS

Bronze Certified Youth Bowling Coach

August 1998 to Present

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