Technician Quality Assurance

Georgina Armstrong

*** ****** ****** **, ******, OH 44483 ( H 330-***-**** ( C

330-***-**** ( acebbj@r.postjobfree.com

Qualifications

Detail oriented network administrator, experienced in UTC retail

applications.

Key strengths include: computer hardware, network, and internet

installation and maintenance.

PROFESSIONAL EXPERIENCE

Linens and More for Less, Brookfield, OH

2010 - Feb. 2013

Network Administrator

New retail store setup for four stores: Installation, configuration,

network, and troubleshoot DSL or T-1 lines, Sonic Wall firewall, VPN, WAN,

LAN, Wireless connections, Port forwarding, Windows server 2003,

Workstation (XP & Windows 7), POS systems, Wireless hand held scanners,

VeriFone credit card machine, HP printers, Fax/Printer. Install, configure

and maintain Kiosk systems, HP switches and MozyPro backups

. Provided store and corporate office 24-7 computer software/hardware,

network or internet support and updates

. Fixed PCI compliant issues

. Troubleshoot and repaired hardware errors on computer systems

. Removed viruses and installed antivirus software (AVG, Microsoft

security essentials, and Trend-micro)

. Maintained and troubleshoot VeriFone pin pad

. Generated and distributed daily sales reports

. Provided UTC Merchant software support

. Conducted research and development of possible new processes prior to

installation

. Input items for special sale pricing

. Corrected all credit card transaction errors

. Conducted employee training and developed documentation procedures

. Maintained customer database

. Active directory: added and deleted users; changed passwords when

necessary

. Generated access and security levels for new employees

. Inventory maintenance and control

. Changed and added phone extension

Arrow Electronics, Solon, OH 1999 - 2009

First Shift Group Lead 2005 - 2009

Assigned jobs and directed 12 employees in the IBM authorize assembler

program and HP integration technician group

. Ensured efficient workflow by modifying procedures and delegating

assignments

. Troubleshoot IBM P-Series product line including: blades, blade

enclosures, E8A(550), E4A(520), 570(MMA), 561(EMA), D20, D24, G30,

285, 505, fast-T, 185, A50, 51A(510), and hard drive storage

enclosures

. Networking: troubleshoot switches, servers, and Ethernet, referring to

engineers as needed

. Directed semiannual IBM Audits and maintained weekly tape backup

. Trained and updated all technicians on new procedures

Georgina Armstrong

481 Forest Street NE, Warren, OH 44483 ( H 330-***-**** ( C

330-***-**** ( acebbj@r.postjobfree.com

IBM Certified Technician

2001-2005

Built / tested software load, and troubleshoot the P-Series line of IBM

servers

. Lead troubleshooter and technician

. Supervised and trained other techs

. Provided Quality Assurance

. Build Technician for IBM Audits

HP Technician 1999 - 2001

Built, tested, troubleshoot, updated and loaded software on Compaq,

Digital, and HP computer servers.

. Alpha based servers

. ProLiant based servers

Intel Server Group Technician 1999

Built, tested, updated and loaded software to Intel based computer systems.

. IBM X-series

EDUCATION

Bachelors of Science and Technology, Kent State University, Trumbull

Branch, Warren, OH

Associates of Computer Technology, Kent State University, Trumbull Branch,

Warren, OH

Associates of Accounting Technology, Kent State University, Trumbull

Branch, Warren, OH

CERTIFICATES/TRAINING

. Advanced Internet Certificate

. Certified in all P-series IBM servers

. OSHA Compliant

. Change Management

. ISO 9002 Certification

. IBM Solution Delivery Integration Program

SKILLS

. Windows

. Mac

. Janam Hand held scanner

. Credit card and check machines

. UTC retail software application

. PC charge

. On-line time clock administration

. Eblvd.com

. 2007/2010 Outlook, Word, Excel

. Adobe

. Pay Ware connect

Contact this candidate