Customer Service Sales Representative
Resume:
Alicia Graham
Rogersville TN, *7857
***********@*****.***
I am writing this letter with the purpose of applying for a position within
your facility. My educational background, along with my professional
experience, makes me an excellent candidate for this position.
As you will see from the attached resume, I have more than ten years of
experience in the field of customer service. Through my educational
achievements, I have shown my ability to persevere and endure
whatever necessary to accomplish success. I am seeking a position in
which my self-discipline, professionalism, ability to work well with others,
positive attitude and dedicated work ethic can be utilized at their fullest
potential while developing my leadership skills with a possibility of
potential growth within this facility.
If you have questions, or would like to schedule an interview, please
contact me at 423-***-**** or email me at ***********@*****.***.
Your consideration for an employment opportunity is greatly appreciated
and I look forward to discussing this further in the future.
Sincerely,
Alicia Graham
Alicia J. Graham
Contact
426 Circle Drive Tel : (423) 754-
8426
Rogersville TN, 37857
Email:***********@*****.***
Profile
Objective I am seeking a position in which my self-discipline,
professionalism, ability to work well with others, positive
attitude and dedicated work ethic can be utilized at their
fullest potential while developing my leadership skills
with a possibility of potential growth within this facility.
Availability Immediate
Education
2003-2005 Bachelor’s Degree in Science ; Criminal Justice
East Tennessee State University
Bachelor’s Degree in Science ; Political Science
East Tennessee State University
2001-2003 Associates Degree in Science ; Criminal Justice
Walters State Community College
Employment
Youth Villages
Morristown, TN
May 2010-November 2011
Position Senior In-Home Family Intervention Specialist
Counselor
Job responsibilities include working within the structure of the home
setting with the primary goal of maintaining the family unit by addressing
the primary issues which may be putting a specific child or children at
risk of delinquency or being removed from the family’s home. The In-
Home Counselor is required to provide 24/7 on-call services, crisis
intervention, as well as meet with the family for 3 weekly sessions
totaling a minimum of 4 hours. The Counselor is required to interact with
other entities relative to 5 systems; the individual, the family, the
community, the educational system, and peer influences. Examples,
though not inclusive, could include social services, mental health
providers, the legal system, and school staff.
It is compulsory for the Counselor to maintain both a hard chart as well
as an electronic medical record by providing pertinent documentation
relating to a youths referral issues as well as the progress and/or
obstacles of the case. Examples include completed assessments, session
notes, as well as treatment and discharge plans. Counselor must attend 3
mandatory meetings per week with a consultant, supervisor, and all team
members to discuss case information and receive guidance as to how to
proceed in the best interests of the family. Periodic training sessions are
required in regard to referral issues, mental health disorders, learning
disabilities, and current interventions.
Hawkins County Juvenile Court
Rogersville, TN
March 2009-September 2009
Position Youth Services Officer
Job responsibilities include assisting youths’, ages ranging from birth to
19, to ensure that
all court procedures are followed appropriately and the best interest of
the youth is
protected. The YSO works closely with other agencies such as
Department of
Children Services, CASA, Youth Villages, and other mental health
agencies to address
abuse and neglect cases as well as determine their outcome while
providing 24/7 on-call
services. The YSO also processes all status or delinquent charges that
have been
mandated to court and provides all pertinent information so that the
Judge has the ability to
rule objectively. A YSO can also supervise juveniles during a probationary
period while they
are awaiting their next court date to ensure that all court orders are
followed appropriately.
Finally, petitions, judgment sheets, affidavits, and all other
documentation are completed by
the Youth Services Officer as well.
Alternative Correctional Services
Rogersville, TN
January 2007-September 2009
Position Juvenile/Misdemeanor Probation Officer
January 2007-March 2009
Job responsibilities include supervising juvenile and misdemeanor
offenders for a specific
time period to ensure that all court orders are completed with no further
legal charges. A
Probation Officer keeps record of all progress made towards completing
court orders
including appointment date and time, appointments missed,
communication between client
and officer, payments to the court and the probation officer, any
community service
completed, enrollment or completion of court ordered classes such as
anger management
or alcohol and drug education, participation in mental health services or
alcohol and drug
rehabilitation, any violation of probation affidavits filed and the outcome,
and all future legal
charges filed against the offender. A Probation Officer may attend court
to complete
intake documentation or to testify as to the compliance or non-
compliance of a client.
Position Facilitator of Anger Management Program
General Sessions Court
July 2007-September 2009
Position Facilitator of Juvenile MRT Program
Juvenile Court
July 2009-September 2009
Job responsibilities include maintaining a current schedule, tracking
student attendance,
monies received, and lessons completed. The facilitator provides
guidance to planned
lessons and promotes class participation. Communication between
facilitator and the court
is vital to ensure compliance from the client.
First Community Bank
Rogersville,TN
November 2006-January 2007
Position Teller
Job responsibilities include meeting all customer service needs in an
accurate and efficient
Manner as well as tracking and keeping records of all financial
transactions. Duties involve
receiving checks or cash for deposit, cashing checks and paying out
money after verifying
signature, verifying customers’ balances, entering customer transactions
into the computer,
placing holds on accounts for uncollected funds, and balancing currency,
coin, and cash in
in each teller’s drawer and verifying it with the correct balance noted in
the computer.
Customer service needs pertain to the explanation and promotion of
selling products such
as personal loans, checking and/or savings accounts as well as personal
investments and
retirement accounts.
Holston Medical Group
Kingsport, TN
January 2006-November 2006
Position Front Office Receptionist
Job responsibilities primarily involve duties pertaining to customer service
such as
answering phones, scheduling and/or cancelling appointments, and
checking patients in
and out for appointments. Also included; administering and completing
documentation
for charts, relaying all patient needs and requests to nurses via phone
and/or computer, and
handling all payment of services whether through insurance claims,
workers compensation,
or monies provided by patient.
Walmart Rogersville, TN
October 2004-January 2006
Position Cashier/Domestic Sales Representative
Job responsibilities pertain predominantly to maintaining all customer
service needs and
requests specific to each person so that all customers are satisfied from
the beginning to
the end of their shopping experience. Examples include helping with the
location of an item,
assistance with obtaining a particular service offered within the facility,
completing all
monetary transactions in a timely manner, and listening as well as
resolving customer
complaints to assure a positive experience. Functions of a sales
representative involve
being able to listen to a customer so that their need is fulfilled with the
appropriate item or
service requested. Also required is the assurance that the item is readily
available,
shelves are stocked appropriately, and inventory is accounted for within
mandatory time
intervals.
Food City
Rogersville, TN
April 2000-July 2004
Position Front Office Manager
Job responsibilities pertain to supervising employees within the front end
area of the facility
including cashiers and courtesy clerks as well as performing tasks
obtained at the front
office such as refunds, WIC transactions, cashing business checks, lottery
transactions,
money orders, stamp purchases, and insuring that all monies are
accounted for correctly
throughout each department. Front office managers assure that all labor
laws are followed
correctly by maintaining appropriate breaks and lunches for employees
throughout each
department based on their age, job title, and hourly pay. Front office
managers are also
cross-trained within each of these departments to be able to assist when
needed.
References
James Hughes 423-921-
4754
Deborah Estepp 423-
438-9550
James Hammonds 423-
523-4760
Contact this candidate