Jessica Osbin

Morgantown, WV

aceb6y@r.postjobfree.com - 304-***-****

WORK EXPERIENCE

Customer Service Representative (specializing in Pink apparel)

Victorias Secret - Morgantown, WV - December 2013 to Present

Provide customer service

Knowledge in all products sold

Cross sell customers

Process checkout transactions

Organize store

Licensed Sales Producer/Office Manager

Stephen Burbridge and Robert Galusky Allstate - Morgantown, WV - June 2012 to Present

Provide customer service over the phone and in person

Process Payments

Order office supplies

Process payroll

Scheduling appointments and arranging meetings

Propose and formulate office marketing ideas

Process, file, and maintain new and existing business files

Cross sell current customers

Late payment calls

Operate multiple computer programs

Mail Processing (Inbound and outbound)

Licensed Sales Producer

Michael Henderson Allstate - Morgantown, WV - July 2011 to May 2012

Process payments

File new business applications

Service accounts

Provide customer service over the phone and in person

Make late payment and renewal calls

Operate multiple computer programs

CSR

Lendmark Financial Services - Morgantown, WV - September 2010 to June 2011

Process loan applications

File new business

Provide customer Service over the phone and in person

Operate multiple computer programs

Take Loan Payments

Establish and maintain relationships with car and recreational vehicle dealers

CSA

Centra Bank - Morgantown, WV - July 2009 to September 2010

Process account and credit verifications

Evaluate and process monthly closed account reports

Service customer’s accounts

Answer and assist customers

Process charges off accounts and send to the attorney

Order office supplies

Teller

Run transactions.

Process proof work

Account Manager

Teletech - December 2007 to July 2010

Understanding and operating different computer programs

Provide excellent service to customers over the phone

Manage and service customer's accounts

Provide customers with products that fit their needs and educate them on account benefits

EDUCATION

BA in Psychology

Fairmont State University

May 2014

ADDITIONAL INFORMATION

Skills Profile

Excellent communication skills

Strong work ethic

Able to work in a team setting or individually

Strong Sales Experience

Possessing a positive and upbeat attitude

Ability to multitask

Experience with Microsoft Word, Excel, Outlook, Publisher, and PowerPoint

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