Customer Service Sales
Resume:
Jessica Osbin
Morgantown, WV
**********@***.*** - 304-***-****
WORK EXPERIENCE
Customer Service Representative (specializing in Pink apparel)
Victorias Secret - Morgantown, WV - December 2013 to Present
Provide customer service
Knowledge in all products sold
Cross sell customers
Process checkout transactions
Organize store
Licensed Sales Producer/Office Manager
Stephen Burbridge and Robert Galusky Allstate - Morgantown, WV - June 2012 to Present
Provide customer service over the phone and in person
Process Payments
Order office supplies
Process payroll
Scheduling appointments and arranging meetings
Propose and formulate office marketing ideas
Process, file, and maintain new and existing business files
Cross sell current customers
Late payment calls
Operate multiple computer programs
Mail Processing (Inbound and outbound)
Licensed Sales Producer
Michael Henderson Allstate - Morgantown, WV - July 2011 to May 2012
Process payments
File new business applications
Service accounts
Provide customer service over the phone and in person
Make late payment and renewal calls
Operate multiple computer programs
CSR
Lendmark Financial Services - Morgantown, WV - September 2010 to June 2011
Process loan applications
File new business
Provide customer Service over the phone and in person
Operate multiple computer programs
Take Loan Payments
Establish and maintain relationships with car and recreational vehicle dealers
CSA
Centra Bank - Morgantown, WV - July 2009 to September 2010
Process account and credit verifications
Evaluate and process monthly closed account reports
Service customer’s accounts
Answer and assist customers
Process charges off accounts and send to the attorney
Order office supplies
Teller
Run transactions.
Process proof work
Account Manager
Teletech - December 2007 to July 2010
Understanding and operating different computer programs
Provide excellent service to customers over the phone
Manage and service customer's accounts
Provide customers with products that fit their needs and educate them on account benefits
EDUCATION
BA in Psychology
Fairmont State University
May 2014
ADDITIONAL INFORMATION
Skills Profile
Excellent communication skills
Strong work ethic
Able to work in a team setting or individually
Strong Sales Experience
Possessing a positive and upbeat attitude
Ability to multitask
Experience with Microsoft Word, Excel, Outlook, Publisher, and PowerPoint
Contact this candidate