Customer Service Manager

Amber Brown

**** ***** ***** **., *. Las Vegas NV 89031

P. 702-***-**** - F. 702-***-****

Compensation Range - $37,500 to $41,500 salary

WORK EXPERIENCE:

Office Manager: American Southwest Electric - Feb 2011 - Mar 2014

Duties: Greet and direct visitors, answer multi-line phone, diffuse upset

customer calls, coordinate with technicians/project foreman on scheduling

repairs/work and deliveries, set up outbound packages, receive and

distribute mail and packages, establish processes for employees and

receivables, generate and maintain databases, draft and edit letters,

create/recreate forms, compile and maintain equipment records, review and

advise owner of insurance policy changes, prepare for tax and yearly

insurance audits, research, initiate and meet compliance requirements for

DOT registration, make travel and lodging arrangements for owner and other

managers, search for company work online, print plans and contracts, fill

out permits/contract packages for submission, perform filing, perform

company marketing, source and purchase office supplies, safety equipment,

employee apparel, revise business cards and vehicle advertising, maintain

MSDS information, locate provider for and schedule physicals, training

classes and maintain records, re-start OSHA lunch box weekly training

program as well, complete workman comp claims paperwork and OSHA forms 300

and 301, create personnel records files, code, crosscheck and enter

timecards, track payroll deductions, employee advances and banked time,

print checks and labor releases, complete certified payroll reports,

complete audits on project payroll, generate and send invoices (company and

AIA), enter in accounting software, make collections calls, record payments

received and make deposits. Contact vendors, review credit, fuel and

vendor statements, cut checks, prioritize release and send when required.

Make journal entries and bank transfers, reconcile bank accounts for

multiple companies, generate and review financial reports, provide job cost

reports from accounting software.

Small Business Owner: Brownhawk Bookkeeping - Dec 2009- 2011

Duties: Attending all functions of bookkeeping for diverse business clients

to include entering accounts payable, receivable, payroll, taxes, complete

accounts reconciliation, financial reporting, analysis and preparing for

CPA's annual filing.

Secretary/Bookkeepers Assistant: Arcon Flooring, Inc - Nov-Dec 2010 (temp

fill in)

Duties: Enter payroll, check invoices, contact vendors, give applications

and distribute checks, schedule business trips, answer phones and direct

calls and visitors, receive and distribute mail and packages, stock

supplies, request same, do filing for multiple departments, any tasks

assigned as a temporary employee. Released when no longer required.

Office Manager/ Lead Bookkeeper - TheOfficeSquad-Las Vegas, NV, Jul 2006 -

Sep 2009

Duties: Managed and trained personnel, performed as executive assistant to

owner, conduct staff meetings, inventoried & procured supplies, maintained

facilities and equipment, negotiated contracts, helped distribute workload,

performed performance reviews, interviewed potential clients, retrieved

monies thru collection efforts, maintained good customer relations and a

small client load as full-charge bookkeeper for a variety of businesses,

homeowners associations and not-for-profit agencies.

Performed filing, organized client data, answered multiple phone lines,

greeted visitors, promoted company, generated proposals, typed letters and

liens, managed multiple databases, created electronic forms and

newsletters, performed data mining, mass mailings.

Small Business Owner: Amber's Daycare-N. Las Vegas, NV, Dec 1997 - Oct 2005

Duties: to procure supplies, maintain record keeping, make receivables

reminder calls, maintain facilities and equipment, attend continued

education courses, create positive policies, tactfully handle incident

reporting to parents, create internal forms, advertise company, interview

potential families, teach the children appropriate social behavior and the

academic requirements in preparation of kindergarten.

Active Duty Military Member: US Air Force Oct 1988- Oct 1997

Duties: Supervised personnel and managed resources as Staff Sergeant

supervising staff of four in the central bakery for two years. I worked in

dining facility and flight kitchen for 3 years, backfilled linens in

lodging as a temp, staffed gymnasium for a year, housing supply office for

2 years, I worked as activity coordinator in DOD youth enrichment program

for a year as part of Morale, Welfare and Recreation and Services squadron.

ABILITIES, SOFTWARE & HARDWARE:

Computer literate, able to offer patient customer service and am detail

oriented.

I'm knowledgeable in all sub-programs of Microsoft XP, Pro & Vista such as

excel, word, publisher, access, power point. Bookkeeping software: Quick

Books versions 2005-2014, Quick Books online, Timberline and American

Contractor. Email software: Outlook, Skype and on-line email hosts such as

Yahoo and Google. Additional programs for data mining, time tracking and

remote access. Capable of typing 60wpm on computer, typewriter or data

processor, operate 10 key, credit card processing machines, operate copy,

fax and scanning machines, receipt readers and sales registers.

ACHIEVEMENTS & INTERESTS:

Promoted from filing clerk to office manager within a three year period.

Started and ran a successful business for seven plus years.

Actively participate as a leader in Boy Scouting program for thirteen

years.

Achieved Staff Sergeant Rank in the military and served honorably for nine

years.

Serve the community as election board officer for Clark County Nevada for

seven years.

EDUCATION:

College of Southern Nevada. 60 credit hours. GPA 3.9

Community College of the Air Force. 20 credit hours.

Airman Leadership School and Military Tech School.

Lakewood High School, Ohio. 1988.

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