Customer Service Sales Representative, Assistant Manager
Resume:
Roberta Lucero Trujillo
Antioch, TN 37013
aceb2i@r.postjobfree.com
Objective:
Seek to work in an environment that will challenge me further,
while allowing me to contribute to the continued growth and success of the
organization. Obtain a position that will provide me the ability to apply
my sales and work experience to a growing industry. Look forward to working
with a company that provides me with the opportunity to meet and exceed
assigned goals.
Professional Summary:
Excellent communication and computer skills, the ability to work
independently or as part of a team to meet project deadline. I am an
experienced leasing consultant with a strong ability to manage multiple
projects simultaneously. Perform administration tasks such as filing,
faxing reports, photocopying collateral, scanning documents, e-mail;
demonstrate proficiency on telephone, and a front-desk receptionist with a
high-volume environment. Looking for the opportunity to grow with the
company
Skill Highlights:
Quick learner Filing and data archiving
Meet deadline Critical thinking
Administrative support Meets/exceeds goals
Attention to detail Fluent in English & Spanish
Flexible Work well under pressure
Self-starter/Staff Motivation Bilingual
Professional Experience:
Aarons Sales and Lease June 2013 - March 2014
Customer Sales Rep. Nashville, TN
Greet customers as they walk into the store, meet deadlines in a
timely manner when given by manager, Knowledge of merchandise in the
store, manage incoming and outgoing calls, fax forms, print, knowledge of
customer core. Work well under pressure. I am a very quick, self-paced
motivated learner willing to accept challenging goals, Fluent in
English/Spanish. Set and met all goals set by the regional manager and
corporate office. Made sure customers were satisfied with my customer
service before they leave.
Marshall Property Management June 2011 - August 2012
Leasing Consultant/Assistant Manager Nashville, TN
I excelled within deadline-intensive environment, ensuring accurate
and on-time completion of all projects. Managed incoming and outgoing
calls, assisted in all areas of administrative work including receptionist
duties, file organization, research and development. I maintained and
prioritized daily tasks and projects including: call logs, appointments and
general errands. Communicate with residents via phone, e-mail and in
person. Met and exceeded all goals set by owner. Priority was to keep the
residents comfortable and provide great service for future residents.
Cricket Store September 2009 -
March 2011
Sales Representative Smyrna, TN
I was in charge of running daily reports and counting register.
Process claims as needed daily. Met and exceeded ABP and Lifeline goals.
Attended customer complaints and ensured their questions were answered in a
timely manner. Handle trouble shooting with the phones.
Technical Customer Service Rep. March 2001-
January 2004
Customer Service Rep Van
Nuys, CA
Met all customer call guides including service levels, handled time
and productivity. I investigated and resolved customer inquiries and
complaints in an empathetic manner. Adhered to all confidential
requirements at all times. Managed work flow to meet or exceed quality
service goals. I resolved tool and service delivery issues revealed by
statistical report. I developed high client relationships and earned a
reputation for exceeding service standard goals. Always maintained up-to-
date knowledge of product and service changes.
Education
Mountain View High School Graduate May
1994
Student
El Paso, TX
Graduated with a 3.4gpa. Studied basics, was in ROTC, fine arts,
music and athletics. Volunteered as a librarian in the school library.
Participated to organize fundraisers to help our school band, athletics
club and needy families.
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