Customer Service Sales

PROFESSIONAL OBJECTIVE

To directly impact organizational success through productive assessment and

implementation of ethical and professional decision making.

PROFESSIONAL SUMMARY

Accumulated a progressive business work portfolio over the past years,

which includes experience in procurement, retail sales, merchandising,

customer service, accounting, healthcare referral management and healthcare

benefits counseling. Combined a unique educational background and work

experience that has been instrumental in bridging creativity with business

and accounting operations.

Interfaced and built solid business relationships with all levels of

employees.

Flexible thinker, quick learner and an amiable team player and

communicator. Motivated to reach personal and group goals.

Possess strong analytical, organizational, computer and Accounting skills

which include: Microsoft Office (Word, Excel, Access, PowerPoint, Outlook),

and Army & Air Force Exchange Service Systems; RETEK, BWS, FDC, PCPO,

WALKER, WALKER WEB; IGLAS and EXPRES2, MSR.

PROFESSIONAL EDUCATION

Deutsche Angestellten Akademie (DDA) Institut, Wiesbaden, German Vocational

Associates Degree in Business Management, 2004-2006

De Paul University of Chicago, Chicago, IL. USA-College of Commerce, Major

in Marketing, emphasis on Business and Advertising, 1985-1988

Loyola University of Chicago, Chicago, IL. USA-Undergraduate Studies, 1981-

1982

PROFESSIONAL EXPERIENCE

Humana Military Healthcare Services

San Antonio, Tx. June 2013 - April 2014

Beneficiary Services Representative - Ft Sam Houston

Represent Humana Military in a knowledgeable, professional and courteous

manner to Tricare Beneficiaries and providers in person. Provide clear and

concise education including conducting face-to-face briefings concerning

all aspects of Tricare Benefits with individuals and groups, in accordance

with government policies and procedures. Assist beneficiaries with benefit

information and enrollment, claims information and resolution, referral

information and changes, and briefings to the Military Community.

Coordinate information between Military Treatment Facility and

Beneficiaries, to find appropriate solutions. Work as a team at the Tricare

Service Center on Ft Sam Houston to facilitate all possible beneficiary

issues in a timely fashion, meeting Company Policy guidelines. Complete all

clerical and office management duties necessary to complete the work load

according to standards and guidelines prescribed. Make calls to providers,

claims department, CEBO or Tricare for Life to resolve problems for

Beneficiaries immediately. Offer the very best service to our Active Duty

Military Members and their Families and Retirees, to ensure they feel

respected and well advised with all areas of their Benefits and resolution

to all possible problems they might encounter.

Humana Military Healthcare Services

San Antonio, Tx. Dec 2010 - June 2013

Healthcare Finder - EWRAS

The Healthcare Finder assists in ensuring TRICARE beneficiaries receive the

highest quality specialty health care through management of the

referral/authorization process. The Healthcare Finder meets TRICARE

guidelines of complexity requests of authorizations 90% within one working

day of receipt on all required information and identifies and directs

beneficiaries to the most appropriate, cost-effective medical care, based

on systems ratings and distance from beneficiary address, in accordance

with Humana Military policy, procedures and guidelines. Perform all

administrative duties, maintain electronic files and work in team

environment to meet the goals of the group, company and ultimately the

Beneficiary.

Walgreens Co., San Antonio, Texas Feb 2010-Oct 2010

Beauty Advisor and Service Clerk

Build relationships with customers to create a loyal client base. Introduce

and sell latest trends and products. Work with innovative new cosmetics,

including exclusive lines created only for Walgreens. Participate in

monthly meetings to review the newest items coming to the store. Shape the

look of the department and customer interactions.

Fulfill the Walgreens mission of making people's lives a little easier.

Provide friendly, courteous and efficient service to customers. Responsible

for cash register operations and customer service, merchandising, store

inventory and maintaining store signage and displays.

AAFES EUR Region, Mainz-Kastel, Germany 2008 - 2009

Procurement Assistant, European Buying Office

Assist buyer in the procurement of merchandise for facilities in OCONUS,

Middle East (OIF/OEF), CONUS and PAC regions.

Perform a variety of complex clerical and administrative duties to create,

maintain and organize the procurement process.

Create items for the purpose of cutting Purchase Orders in the AAFES

Merchandising System RETEK.

Produce Purchase Orders for amounts up to EURO 500,000. for multiple

facilities.

Create replenishment selections in the STOVES virtual warehouse.

Maintain Data in all AAFES Computing Systems, RETEK, IMF, BWS, PCPO, ASAP

and WALKER.

Facilitate professional communication between vendor, Regional Buying

Office and store, to ensure proper selection, availability, distribution

and sale of merchandise.

Act as liaison between Dallas Headquarters Accounts Payable and European

vendors to ensure prompt and accurate reconciliation of European accounting

issues.

Prepare Microstrategy reports for the Buyer, to assist in research and

forecasting of future merchandise selection and sales strategy.

Assist stores with individual product information, price problems or other

system problems to ensure smooth flow of sales and inventory maintenance.

Control inventory flow of European procured items through the central

warehouse in Giessen, Germany.

AAFES EUR Region, Mainz-Kastel, Germany 2007 - 2008

Accountant (LRCP), Engineering

Assist in the control and auditing of Capital Expenditure Projects. Create

and maintain electronic and physical project folders. Perform cost control

in each respective Account Category. Verify approved funded amounts with

actual expenditures, create Maintenance Service Requests (MSR's), monitor

cash flow and prepare funding requests as needed, to inform Project

Managers in a timely fashion.

Apply established AAFES Engineering and Accounting Procedures to ensure

proper accountability.

Maintain accountability and control of Accounts Payable; maintain

electronic files, proper and timely invoice payment in accordance to US and

German Regulations, and posting of paid invoices to project folders or to

vendor files. Update vendor information in WALKER.

J.R. Sports GmbH, Walluf, Germany 2003 - 2007

Administrative Assistant / Vendor Representative

Aided the Army & Air Force Exchange Service (AAFES) European Buying Office

in data entry, tracking, researching and solving merchandise and accounting

issues.

Produced Purchase orders for One Time buys and Replenishment programs.

Coordinated information between J.R Sports, AAFES European Buying Office

and affiliated vendor personnel.

Annual inventory control.

Monthly expense accounting.

Office administration.

Bike Max, Wiesbaden, Germany 2002-2003

Supervisor, Retail Sales

Supervised and trained 5 employees.

Successfully organized clothing department floor plans.

Lead manager in maintaining inventory and document control.

Language Center, Wiesbaden, Germany 2002

English Teacher

Successfully trained German business executives

Created lesson plans.

Reviewed and critiqued assignments.

Wicander & Co. 1988-2002

Household Management & Child Rearing

Thorpe Furier, Chicago, Il. U.S.A. 1984-1986

Sales and Merchandising

Performed daily reconciliation of central check-out registries.

Responsible for balancing and maintaining accuracy of store inventory of up

to $100,000.

Successfully organized clothing department floor plans and window store

displays.

An essential contributor to Thorpe Furier in tracking, researching and

solving merchandise inventory discrepancies.

Customer assistance and service.

Carson Pierie Scott Co., Chicago, Il. U.S.A. 1983

Sales and Merchandising

Customer assistance, cashier, inventory control and floor planning.

Boitsov Classical Ballet Co., Chicago. Il. U.S.A. 1983-1984

Professional Soloist. Leading role as the "Red Witch" in the Ballet Hansel

and Gretel

Margot Grimmer American Dance Co., Highland Park, Il. U.S.A. 1977-1979

Amateur soloist performing in and around the Chicago area.

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