Customer Service Engineer

Aaron Killingsworth **** Brandee Dr. ? Horn Lake, MS

38637

? cell: 662-***-****

********************@*****.***

Core Knowledge & Skill Areas:

Hardware and Peripherals Wireless Technologies Customer Service Support

Printer Repair Microsoft Software Support Internet Security

Software Recovery Break-Fix CompTIA A+ Certified

Desktop/Laptop Support Software Administration Networking

Relevant

Experience NCR Corporation 3/2010 - PRESENT

CUSTOMER ENGINEER II

Provided installation, maintenance and repairs on equipment

including but not limited to POS equipment, Desktop / Laptop

computers, Kiosks, Laser Printers, Self Check Terminals within

assigned territory/region to assure continuity of customer

operations and high levels of customer satisfaction. Some

customers included but not limited to Starbucks, Walmart, Lowes,

Home Depot, Wells Fargo, USPS, Darden/ Red Lobster, Olive Garden,

Bahama Breeze.

Primary services include hardware maintenance, installation,

network management, multi-vendor maintenance and software

support.

Provided continuity of customer operations and high levels of

customer satisfaction; Managed customer incidents as assigned;

Built working relationships with customers and developed informal

communication channels with customer account at the local level.

Responsible for the prompt completion and accuracy of all

administrative functions, including assisting in producing,

installing modifications and/or upgrades, updating the customer

on activities and updating any needed databases.

Smart Source 10/2008 - 10/2008

Point Of Sale Refresh Project (2 Day Contract)

Installed and configured external peripherals for Point of sale

systems including hand scanner, signature pad and credit card

scanner.

Upgraded memory to Point of sale systems.

Service Master/Teksystems, Memphis, TN 9/2008 - 9/2008

DESKSIDE SUPPORT (2 Week Contract)

Configured laptops for Wi-Fi Protected Access security

specification using certificates to secure wireless connection.

Processed inventory using Microsoft Excel to manage data.

Flextronics, Memphis, TN 5/2007 - 6/2008

DELL DESKTOP/LAPTOP SUPPORT

Setup and maintained desktops/laptops, printers, scanners, dual

monitors and peripherals.

Supported end users resolving Software and Hardware issues.

Imaged and configured Microsoft Windows XP and Vista.

Utilized Data Sweep program to track and log information.

Networked printers for sharing and mapped drives/ folders.

Knowledge in TCP/IP DHCP, DNS and network troubleshooting.

Circuit City, Memphis, TN 6/2006 - 4/2007

FIREDOG PC TECHNICIAN

Responsible for loading new software and hardware on existing

equipment.

Performed virus removal, system optimizations and data recovery.

Resolved operating system errors and recovery.

Utilized Windows remote desktop for remote assistance.

Operated and maintained printers and scanners.

Organized and performed hardware repairs and upgrades including

replacing memory, system board, hard drive, optical drives and

power supplies.

Performed PC to PC migration of data.

Diagnosed desktop and laptop hardware for failures and made

corrective repairs to all components including the mainboard,

power supply, CPU, memory, hard drive, video card, Bluetooth and

wireless card.

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