TYLER PALMER

***** ** ******** **, ******** OR Ph: +1-818-***-****

E: aceayy@r.postjobfree.com

CAREER PROFILE

Highly experienced, successful and established international Product & Program Leader with extensive expertise in platform

development, technical integration and sales engineering. Consistent track record of efficiently executing business and marketing

plans in the information and communications industries. C & Board-level stakeholder management skills with demonstrated

ability to develop and maintain productive relationships with internal and external stakeholders at all levels. Commercially astute

with a high level of business acumen and an innate ability to deliver large scale enterprise solutions on a global basis.

KEY SKILLS & AREAS OF EXPERTISE

ü Platform Development / Architecture ü International Software Development

ü Program / Project Management ü Software Localization

ü Technical Integration ü UX Design

ü Sales Engineering ü Development Management

ü Product Strategy & Marketing ü Sales Pipelines

ü Business Development ü Large-scale Enterprise Solutions

ü Financial Management ü Stakeholder Management

ü Offshoring ü Big data

KEY PROFESSIONAL EXPERIENCE

Head of Product & Engineering Digital Post Australia – Sydney, NSW November 2011 - Present

Digital Post Australia is a joint venture between Computershare and Zumbox as well as the first online digital post for Australian

consumers. The focus of this position is the continual improvement of the user experience, performance and warranty of the

underlying platform whilst eliminating barriers to sales and customer acquisition through agile & strategic product development.

Key Achievements:

● Developed a substantial client base of 800+ through the implementation of successful sales and solution strategies and tools

● Directly managed Digital Post development team consisting of local & offshore developers (Java, UI, QA, System

Administrators) utilizing agile development processes (XP / Scrumban)

● Within just 6 months, I was able to successfully localize (localise) an existing US technology platform, initially

responsible for commercial & warranty negotiations, I lead the solution architecture and cross-functional management and

leadership of the product and development teams in the USA and Australia. As a result, the live platform was delivered

ahead of the due date and within budgetary requirements. In addition, the platform was live with customers 8 months before

its closest competitor.

● Integrated Australia’s largest mailhouse/communications channel providers into the Digital Post Australia platform; this

core integration schema was capable of integrating 95%+ of potential clients without client-performed integration work,

providing a compelling procurement solution for Australia’s leading billers.

● Specified, designed and managed the development of all upgrades, customizations, and enhancements to the DPA platform

within time and budgetary requirements.

● Designed and executed complete overhaul of DPA mobile applications (iOS / Android) resulting in a vastly improved user

experience for consumers and providing a solution to increase client uptake.

● Exceeded expectations by developing a strong business reputation within a short time frame, generating instant consumer

demand and acquiring a significant client base within 2 years

Sr. Director - Integration Zumbox Inc. Los Angeles, CA October 2010 – January 2012

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Focus: Integration management, management of enterprise / international partnerships and product design / architecture. Also

responsible for crafting contract / agreement language for product integration & support, and for driving adherence to operations

and support SLAs within the organization.

Key Achievements:

● Successfully sold and executed solutions and delivered on all project objectives for various international and enterprise

projects worth in excess of $8M

● As a result of achieving outstanding outcomes in leading the deployment and localization of New Zealand Post and

Digital Post Australia, I was approached to lead (as Head of Product) ongoing Australian product development, platform

design and client sales relationships (i.e. for the joint venture between Computershare and Zumbox)

● Identified strategic business development opportunities, produced significant cost reductions for the company and assisted

in forming key strategic partnerships

● Responsible for design work of numerous feature enhancements to the platform including Facebook Connect, mail delivery

automation, service threading, consumer backup, provider scraping, and many others, which as a result, led to: increased

product warranty, increased consumer value and reduced fraud risk and internal development costs

Founder / Sole Proprietor SnapStartup.com – Portland, OR July 2007 – November 2010

Focus: Delivery of solutions to SMBs resulting in accelerated customer acquisition and retention as well as providing a strong

return on investment in relation to their online presence. In order to deliver effective solutions for business requirements,

services involved: SEO, online marketing, customer acquisition strategies, web design and business automation.

Key Achievements:

● Achieved a complete return on investment and increased lead generation by 8 times the current rate, within just 30

days of commencing work for a Portland-based car dealership

● Developed a brand new social campaign, strategy, and website (from inception) for PGA golfer Ben Crane

(www.bencranegolf.com)

National Expansion Manager Earth Class Mail – Portland, OR March 2006 – June 2009

Focus: Program manager responsible for the company’s enterprise and retail expansion planning, involving: liaison with

enterprise and international stakeholders as well as the oversight of strategic planning, operations management, resource

scheduling, product development; budget administration; procurement; project team and contractor management; outsourcing

labor projects, and coordination of all on-site deployment efforts.

Key Achievements:

● Produced a significant reduction in overall annual labor costs, through implementing key process improvements such as

offshoring various web-based operations

● Scoped and executed the delivery of partner and client proposals featuring detailed cost analysis & ROI, equipment

requirements, project plans, and overall value proposition

● Developed project plans, cost models, documentation, and lead the on-site deployment and training for 12 new operations in

the US and abroad, including 4 retail locations, enterprise projects for clients such as Sprint / Nextel, BOSMA, and MVLE,

and an international license deal with the Swiss Post

Senior Sales Engineer Union Datacom – Dallas, TX March 2003 – February 2006

Led sales and project delivery for telecom start-up providing T1 and higher IP Bandwidth connections, dedicated servers, and

managed hosting solutions. Successfully contributed to product development, service roll-outs, account management, customer

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acquisition, contract negotiations, and order fulfillment, ultimately delivering on organizational objectives and achieving

individual KPI’s.

TECHNICAL & I.T. EXPERTISE

● Methodologies:, Scrum, Kanban, XP, Incremental, Waterfall/Traditional

● Environments: Windows, Windows Server, Exchange, SharePoint, Microsoft Project Server, Kerio Exchange, Google Apps,

OSX, Redhat Linux, Google Apps, Java, MYSQL, postgreSQL

● Software: Axure, Balsamiq, Microsoft Word, Excel, Outlook, PowerPoint, Publisher, Visio, Project, Microsoft Dynamics,

SugarCRM, Salesforce.com, Kayako SupportSuite, Adobe Captivate / Robodemo, Adobe Photoshop, and more..

REFERENCES

Available on request

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