Customer Service Manager

Ethel Marie White 254-***-****

**** ****** ***. ****, *** Marcos, TX 78666 ************@*****.***

******@*******.***

Professional Profile

Bilingual in Spanish

Leadership Skills

Great Customer Service

Microsoft Office

Phone Operation Skills (Multi-Line)

Organizational Skills Self-Starter

Great Communication Skills

Service Oriented

Research and Planning Skills

Account Management

Purchasing and procuring

Professional Experience

Alpha Independent Industries

Manager: Robert Hutchison- 512-***-****

January 15,2011- currently employed

Position: Account Manager/ Human Resources

Salary: 21.00 an hour

Responsibilities

Managing Accounts

SEO optimization

Recruiter

Appointment setting

Training new staff

Lowe’s San Marcos, TX 78666 512-***-****

Manager: Eric Rojas

December 19, 2011- Current

Customer Service Associate

Salary:11.12 an hour

Responsibilities:

Customer Service

Greet Customers

Offer any special offers to the Customers

Train new employees

Answer phones

Whataburger, San Marcos, TX 512-***-****

October 2010- December 2011

Manager: Jonathan Baradeaux

Cashier

Salary: 9.00 an hour

Responsibilities:

Ensure Customers Food was made Correctly

Collect Money

Train new employees

Make sure restaurant was presentable for employees

Education

Texas State University, San Marcos, TX

Degree: (In Progress)

B.S. Criminal Justice

Minor in Music

Spring 2014

Extracurricular

Sigma Alpha Iota International Music Fraternity

Member since spring 2009

Event Coordinator

Parliamentarian

President

Vice President Membership

Gamma Sigma Sigma National Service Sorority Inc.

- Member since spring 2011

- Parliamentarian

- Event Coordinator

- Service Event Coordinator

- Dean of pledges

References

Robert Hutchinson, Austin, Texas 512-***-****

Vincent Miller, San Marcos, TX 830-***-****

Jermaine King, San Antonio, TX 937-***-****

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