Manager Customer Service

Eugene R. Goldberg

**** ******** ***** ( New Waterford, OH 44445 ( 330-***-****

******.********@*******.***

TRANSPORTATION & WAREHOUSE MANAGER

Distribution Team Leader highly experienced with warehouse management

roles and transportation operations. Dependable, cost-conscious manager

accustomed to fast-paced environments and safe, efficient inbound and

outbound distribution of high volume caseloads. Recognized as the "go to"

person for Microsoft Excel and R.T.A. software issues at multiple sites.

. Solutions-oriented transportation and shipping/receiving supervisor

experienced with quality, safe, and profitable operations at facilities

ranging from 40,000-500,000 square feet.

. Able to recruit, train, motivate, and develop productive warehouse

employees: Proven background with setting expectations and

communicating effectively with individuals of diverse backgrounds.

. In-depth knowledge of DOT rules and regulations as well as ensuring

adherence to OSHA and other safety/sanitation standards.

Professional EXPERIENCE

GIANT EAGLE INC., based in Pittsburgh, PA, 1979 to 2013

Leading food retailer with multiple distribution centers

Fleet Manager, Talon Logistics, Austintown, OH (2000-2013)

Directed warehouse fleet maintenance functions to ensure timely delivery

of a constant flow of frozen foods for order fulfillment and inventory

replenishment to more than 300 stores: Involved with preventive

maintenance and repairs of 217 tractors and 675 trailers comprised of

refrigerated and dry vans, including daily maintenance of 28 tractors

domiciled at this location's fleet garage.

. Oversaw a $3M operating budget for labor and parts used for maintenance

and repair of a large transportation fleet and service vehicles,

excluding fuel costs.

. Managed all aspects of recruiting, hiring, training, and supervising

mechanics.

. Ensured routine inspections, preventive maintenance, and repairs of

tractors and trailers with an emphasis on safety and in accordance with

USDOT and ODOT regulations.

. Developed preventive maintenance schedules for 4 garages, demonstrating

proficiency with R.T.A. Fleet Management Software: Created job orders

for preventive maintenance and repairs to gasoline/diesel/CNG equipment

and vehicles. Personally also implemented R.T.A. software for use by In

Plant, store maintenance, and IS departments and all "Get Go"

facilities.

. Coordinated license plate renewals of fleet and service vehicles and

ensured compliance with city ordinances for noise and height/width.

. Interacted on a routine basis with Logistics and Warehouse Operations

leadership and personnel to efficiently facilitate the dispatching

process.

. Involved in identifying specifications and securing financing for up to

40 tractor trailers purchased together on various occasions at a unit

cost of $80,000-$100,000.

Shift Manager, The Tamarkin Company, Austintown, OH (1999-2000)

Managed high volume shipping and receiving operations at this 275,000-

square-foot frozen foods Retail Support Center operating on a 24/7 basis:

Provided direction to hourly union employees involved in equipment

operations, including hydraulic pallet jacks and forklifts.

. Led a 200-member Shipping/Receiving team and actively hired, trained,

and developed employees.

. Conducted safety meetings and involved in management team efforts to

update systems.

. Created a "Shift Report" and other reports in Microsoft Excel - for

data on overtime bids, hours, and productivity of warehouse employees -

that are still in use at Tamarkin and other facilities.

~ continued ~

Eugene R. Goldberg

Page 2

Warehouse Manager, S & H Warehouse, Newton Falls, OH (1995-1999)

Oversaw and improved process flow at this 40,000-square-foot distribution

center. Ensured inbound and outbound operations efficiency of a full-

range of tobacco, candy, and spice products: Personally restructured the

warehouse to improve its capacity through the addition of a second floor

mezzanine. Created and managed the annual budget.

. Directed 4 Shift Managers and directed a 50-member support staff before

operations at this rented facility were transferred to Pittsburgh.

. Achieved the highest Customer Service Index (C.S.I.) rating in

competition with other warehouse facilities while in this leadership

role.

. Served as a contact person to the Ohio Department of Health, which

identified and promoted this facility as a model of superior

sanitation.

Shift Manager, OK Grocery Co., Pittsburgh, PA (1981-1995)

Served in a long-term distribution and warehouse operations leadership

role at this expansive facility operated near the corporate headquarters

of Giant Eagle Inc. in Pittsburgh, PA. The facility, which houses a wide

variety of produce and dry goods, has 400,000-square-feet of low bay

storage and 500,000-square-feet of high bay capacity.

. Gained initial experience with conducting safety meetings, along with

attention to keeping safety at the forefront of daily operations.

. Represented management in a case that went to arbitration.

. Achieved recognition from the Pennsylvania Department of Health during

tenure, leading to requests for other companies to tour the produce

facility as a model for sanitation.

Early role with similar duties:

Shift Manager, Giant Eagle Inc., Baltimore, MD (1979-1981, closed)

Education, Training & DEVELOPMENT

Certified Transportation Professional (CTP):

Completed requirements through the National Private Truck Council, April

2008

Seminars completed include:

The American Trucking Association and the National Technology & Maintenance

Council

Also attended a training program at a Volvo plant as well as site visits to

other manufacturers of trailers, including Great Danes, Utility, and Wabash

Memberships:

American Trucking Association (ATA); National Private Truck Council (NPTC);

and

National Technology & Maintenance Council (NTMC)

Computer skills:

Proficient in Microsoft Excel and Outlook as well as R.T.A. Fleet

Management Software

Familiar with Microsoft Word, Access, and PowerPoint

Contact this candidate