LaKoya S. Thorpe

*** **** ** **

Pe tersburg, VA 23805

804-***-****

804-***-****

aceaog@r.postjobfree.com

OBJE CT IVE : A position is neede d to utilize my skills, knowledge, and exper ience in Business or rela te d

fields.

PE RFORM ANC E RAT INGS:

Communic ation: S trong Deve lopme nt: Strong

Integra tive Thinking: Strong Job-spec if ic Skills: Strong

Live s the V alues: S trong Re sults Foc us: S tr ong

Tea mw ork: S trong

R ating as of da te : 03/2011

WORK E XPE RIE NCE :

S enior Coor dina tor Ba nk C laims Intake Spe cialist CAPIT AL ONE 05/2010-

03/2012

Ma nager : S ara h S ylvia 804-968- 6600

B ank Claims Intake S pecia list dutie s ar e to ser ve as the c ustomer inte rfa ce for a n industry le ading proce ss that is designed to

c ontr ol R egulation E risk and reduc e losse s f or the B ank.

B ank Claims dutie s also inc luded

Exe rc ise d good judgment in de te rmining if a claim is le gitimate

Sympathetic to c ustomer s in what is potentially a stre ssful a nd c onfusing issue

Knowledge able and c onfident with the entire cla ims proce ss

Mitiga ted inva lid cla ims

A nswere d c alls fr om re tur ning c ustomer s w anting to c hec k on the status of the ir c la im

A nswere d c alls fr om customers who would like to make a cla im on a ba nk tra nsac tion

Esc alate d unre solve d custome r questions appr opriately

C apture d c la ims deta ils into Clea r C la ims & additional syste ms / for ms cr itica l f or suc cessf ul proc essing of a c la im

H andled and prioritiz e multiple ta sks w hile meeting deadlines with limite d supe rvision

P rof ic ie ncy skills to opera te Windows Off ic e (Wor d, Exce l, P owe rpoint, Acc ess)

F ra ud Ide ntity Spe cialist C APIT AL ON E 12/2005-05/2010

Manage r: Anica Wa lston 804-***-****

The F ra ud Ide ntity Spe cialist I I duties ar e detec ting potential fra ud fr om new cr edit r equest and re ce nt cha rge s, c rea ting c ases

a nd wor king them e fficie ntly to pr event future f raud and save the company fr om losses that may occur . The dutie s a lso

include s

I nvestiga ting ac count activity to ide ntif y f raud

P lace d outbound phone calls

U pdated acc ount infor ma tion

A ttende d tea m mee tings

Embra ce d c hange and maintained flexibility in the cha nging e nvir onme nt

D emonstr ated analytica l skills

Ma inta ine d e xce lle nt ora l and wr itten communic ation skills

N egotia ted and listening skills to repr esent the best inter est if C apital O ne & car dholders

D emonstr ated ability to w ork in a te am e nvir onme nt.

D emonstr ated persona l initia tive to me et perf ormanc e expec tations

O pera te d a nd thrive d in a pr oductivity- based environme nt w ith e qual emphasis on quality

P rof ic ie ncy skills to opera te Windows Off ic e (Wor d, Exce l, P owe rpoint, Acc ess).

A ccount Supe rvisor C APIT AL ONE 01/2005- 12/2005

Manage r: Pa tr ic k K ir by 804- 968-6600

The r esponsibilities of A ccount Supe rvisor is to re spond to esca lated calls with ef ficient and acc ura te inf ormation,

e nsure the custome r issue s ha ve been re solve a nd initia te payment inve stiga tions and disputes. The duties also include s

P assionate customer advoc ate

S elf- motivate d

A ble to lea rn in a n e ver cha nging e nvir onme nt

P ossessed str ong de cision making ability and pay close attention to detail

W orked under pre ssure and meet established standar ds

D emonstr ated ability to pr esent inf ormation in a way tha t r efle cts positive ly upon the organiz ation

S olved pr oble ms w ith multiple a nswer s, choosing be st fit f or c ustomer

Ma inta ine d profe ssiona l de me anor

A cquired basic to a dvanc ed knowledge of the cre dit industr y

P rof ic ie ncy skills to opera te Windows Off ic e (Wor d, Exce l, P owe rpoint, Acc ess).

Salon Man ager /Cosme tologist R EGIS CORP(S MA RT ST YL E) 05/2004-01/2005

Manage r Eskalina B eck 804- 778-7789

Re sponsible for we ekly schedule s and pay roll infor ma tion for employee s

Pr epar ed all sales transa ctions for da ily deposits

Mainta ined wee kly and monthly inve ntory

Ensured the best ha ir c are as ne ce ssary for all clients.

Conduc te d w eekly and monthly me etings.

Conduc te d inter vie ws for pote ntia l e mploye es

Traine d assoc ia tes on c urre nt polic ies and hair ca re proc edure s.

Cosme tologist RE GIS C OR P (S MA RT ST YL E) 05/2000-01/2001

Manage r Eskalina B eck 804- 732-3279

Ensured the clients the best hair car e as possible

Mainta ined inve ntory control

Pr omoted produc ts for sale.

Daycar e Provid er S OCIAL S ER VICE S 07/2001- 02/2002

Ma nager Be verly Moore 804-***-****

Pr ovide d a nurturing environme nt f or children age s 6 to 11

Pr ovide d transpor ta tion to and from sc hool

Rec ep tionist/Cosm etologist JC PE NNE Y HAIR S AL ON 10/1999- 04/2000 Mana ger C rump

Mikki 804- 524-1489

Ensured custome r of the best hair c are a s possible

Pr omoted produc ts for sale

Sc heduled appointme nts

Submitte d daily deposits and trac ked all mone ta ry tr ansac tions.

Completion

Date

E DU CAT ION: Ba che lor of B usine ss A dministr ation D egre e A vere tt Univer sity 12/2008

Associate De gree - S cienc e, C omputer S cienc e R icha rd Bland C olle ge 05/2003

Cosmetologist C ertifica te Ja zz C osme tology S chool 02/1999

I have bee n e duca te d a nd ha ve worke d w ith various

A DDIT ION AL

compute r systems My typing speed is 45-50 wpm. With

IN FOR MAT ION

the know le dge I have obtained in the last 7+ year s w ill be

a grea t a sset to br ing to c orpora tions .

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