Anita M. Clay

** ****** ***** *****

Stansbury Park, UT 84074

aceand@r.postjobfree.com

OBJECTIVE: Find a challenging position in which I can utilize my

experience and skills, with the opportunity for growth and advancement.

QUALIFICATIONS & SKILLS

Excellent customer service and people handling skills

Excellent oral and written communication skills and decision making ability

Excel, Microsoft Word, WordPerfect

Typing, 10 key, Fax, Copy machines

Knowledge of medical terms, life insurance, Mutual Funds, bankruptcy laws

and collections

Experience with legal settlements and collections

Account reconciliation and analysis, general ledger maintenance

Experience with credit applications and credit reports

WORK HISTORY

CITY OF BETHEL POLICE DEPT, 157 Salmonberry Rd, Bethel, AK 99559(January-

March 17, 2014) Safety & Law Enforcement. 907-***-****

Public Safety Dispatcher: receives and transmits emergency and

administrative messages to other law enforcement agencies and provides the

communication link between the public, police, fire and emergency medical

services. Also operates, monitors, and answers all emergency calls,

dispatches calls to the appropriate channel, police, fire or emergency

medical services. Also responsible for clerical duties and other related

work as required.

WELLS FARGO, 460 Ridgecrest Drive, Bethel, AK 99559 (April, 2013-January,

2014) Banking & Financial Services. 907-***-****

Customer Service & Sales Representative: provided excellent customer

service by assisting customers with banking needs and resolving problems.

I also opened new bank accounts & services and processed loan applications.

XEROX, 545 Marriott Drive, Nashville, TN 37214 (October, 2012-April, 2013).

Inbound call center for Hospital Corp of America: 615-***-****

Benefits Service Center Rep: I assisted employees with benefits

questions, resolved issues and made necessary adjustments to their employee

benefit accounts.

ACS/XEROX, 801 Royal Parkway, Nashville, TN 37214 (March, 2012 - May,

2012). Inbound call center for Sprint Wireless Services: 615-***-****

Customer Service Agent: I provided excellent customer service by

answering questions about customer accounts, provided general information,

troubleshooting devices & resolved billing and service issues.

VERIZON WIRELESS, 3945 N Gloster, Tupelo, MS 38804 (April, 2009 to

April, 2011). Cell Phone Services: 662-***-****

Assistant Sales Operations: I performed all inventory operations,

including shipping and receiving. I also oversaw the merchandising at this

retail store location. In addition, I assisted with customer service

issues and served as assistant manager with the retail management staff.

UNICEL, 1321-K Sunset Plaza, Grenada, MS 38901 (October 2006 to April

2009). Cell Phone

Services: 662-***-****.

Retail Sales Associate: I provided customer service in a fast paced

environment where I was responsible for activating new cell phone service,

weekly inventory counts and other assigned duties.

MANPOWER, 1301-D Sunset Drive, Grenada, MS 38901 (November 2005 to October

2006).

Employment Agency: 662-***-****.

Various Positions: Duties as assigned.

LOCKHEED MARTIN, 1240 E 9th Street, Cleveland, OH 44199 (July 2003 to

September 30, 2005). Contractor for the U.S. Department of Defense retired

military pay operations: 216-***-****.

Accounting Assistant: Primary responsibilities included maintenance

of retired military pay accounts, coordinating pension benefits with

Veteran's Administration disability awards and reconciling discrepancies

within individual accounts using a computer data base.

MOUND AGENCY, 19 Mansfield Avenue, Shelby, OH 44875 (November 2001 to May

2003). Life Insurance Brokerage Services: 800-***-****.

New Business Assistant: I was responsible for proof reading and

assembling final issue requirements of insurance policies. I also updated

daily and weekly statistics for month end reports while continuing to

develop both customer service and accounting skills. I learned mailroom

procedures by coordinating and assembling packets for mass mailings.

WEBSTER HEALTH SERVICES, 500 Highway 9 South, Eupora, MS 39744 (August 1997

to July 2001). Hospital and Nursing Home Services: 662-***-****

Admissions Clerk and Purchasing Clerk, Working in a small hospital

environment improved my abilities as a "team player". As admissions clerk,

I continued to develop customer service skills by providing friendly,

courteous and compassionate service in a stressful environment. As

purchasing clerk, I continued to build my knowledge of inventory control.

WAL-MART, Picayune & Starkville, MS (April 1996 to November 1997). Retail

sales, general merchandise and groceries: 601-***-****

Sales Associate, Cash Office Clerk, & Cashier: I continued to develop

customer service skills, learn merchandising and point of sale inventory

functions. As Cash Office Clerk, continued to develop cash handling and

accounting skills by performing cash drawer audits and balancing daily bank

deposits.

MAILBOXES & MORE, 4730 E. Indian School Road, Phoenix, AZ (August 1994 to

March 1996). Packaging, shipping and retail sales & services: (602) 840-

6140

Owner/Operator: I continued to develop customer service skills by

assisting with daily store management and operations, including end of day

cash balancing, bank deposits, accounts payable.

THE VANGUARD GROUP, 2850 E. Camelback Road, Phoenix, AZ (January to October

1995). Mutual Fund Investment Company: 602-***-****

Client Services Associate: I continued to develop customer service

skills and gained knowledge of mutual funds by responding to incoming

client calls, performing account transactions and maintenance.

GREYHOUND LINES, INC., Cleveland, OH and Des Moines, IA (June 1969 to

October 1993). Inter-city Transportation: 214-***-****

Accounting Specialist, Legal Collector & Licensing Clerk: I gained in

depth knowledge of the transportation industry, developed customer service

and collection skills as well as proficiency with Accounts Receivable

functions.

EDUCATION

Des Moines Area Community College, Boone, IA

Cuyahoga Community College, Cleveland, OH

Garfield Heights Senior High School, Cleveland, OH

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