Customer Service Sales
Resume:
Anita M. Clay
Stansbury Park, UT 84074
**************@*******.***
OBJECTIVE: Find a challenging position in which I can utilize my
experience and skills, with the opportunity for growth and advancement.
QUALIFICATIONS & SKILLS
Excellent customer service and people handling skills
Excellent oral and written communication skills and decision making ability
Excel, Microsoft Word, WordPerfect
Typing, 10 key, Fax, Copy machines
Knowledge of medical terms, life insurance, Mutual Funds, bankruptcy laws
and collections
Experience with legal settlements and collections
Account reconciliation and analysis, general ledger maintenance
Experience with credit applications and credit reports
WORK HISTORY
CITY OF BETHEL POLICE DEPT, 157 Salmonberry Rd, Bethel, AK 99559(January-
March 17, 2014) Safety & Law Enforcement. 907-***-****
Public Safety Dispatcher: receives and transmits emergency and
administrative messages to other law enforcement agencies and provides the
communication link between the public, police, fire and emergency medical
services. Also operates, monitors, and answers all emergency calls,
dispatches calls to the appropriate channel, police, fire or emergency
medical services. Also responsible for clerical duties and other related
work as required.
WELLS FARGO, 460 Ridgecrest Drive, Bethel, AK 99559 (April, 2013-January,
2014) Banking & Financial Services. 907-***-****
Customer Service & Sales Representative: provided excellent customer
service by assisting customers with banking needs and resolving problems.
I also opened new bank accounts & services and processed loan applications.
XEROX, 545 Marriott Drive, Nashville, TN 37214 (October, 2012-April, 2013).
Inbound call center for Hospital Corp of America: 615-***-****
Benefits Service Center Rep: I assisted employees with benefits
questions, resolved issues and made necessary adjustments to their employee
benefit accounts.
ACS/XEROX, 801 Royal Parkway, Nashville, TN 37214 (March, 2012 - May,
2012). Inbound call center for Sprint Wireless Services: 615-***-****
Customer Service Agent: I provided excellent customer service by
answering questions about customer accounts, provided general information,
troubleshooting devices & resolved billing and service issues.
VERIZON WIRELESS, 3945 N Gloster, Tupelo, MS 38804 (April, 2009 to
April, 2011). Cell Phone Services: 662-***-****
Assistant Sales Operations: I performed all inventory operations,
including shipping and receiving. I also oversaw the merchandising at this
retail store location. In addition, I assisted with customer service
issues and served as assistant manager with the retail management staff.
UNICEL, 1321-K Sunset Plaza, Grenada, MS 38901 (October 2006 to April
2009). Cell Phone
Services: 662-***-****.
Retail Sales Associate: I provided customer service in a fast paced
environment where I was responsible for activating new cell phone service,
weekly inventory counts and other assigned duties.
MANPOWER, 1301-D Sunset Drive, Grenada, MS 38901 (November 2005 to October
2006).
Employment Agency: 662-***-****.
Various Positions: Duties as assigned.
LOCKHEED MARTIN, 1240 E 9th Street, Cleveland, OH 44199 (July 2003 to
September 30, 2005). Contractor for the U.S. Department of Defense retired
military pay operations: 216-***-****.
Accounting Assistant: Primary responsibilities included maintenance
of retired military pay accounts, coordinating pension benefits with
Veteran's Administration disability awards and reconciling discrepancies
within individual accounts using a computer data base.
MOUND AGENCY, 19 Mansfield Avenue, Shelby, OH 44875 (November 2001 to May
2003). Life Insurance Brokerage Services: 800-***-****.
New Business Assistant: I was responsible for proof reading and
assembling final issue requirements of insurance policies. I also updated
daily and weekly statistics for month end reports while continuing to
develop both customer service and accounting skills. I learned mailroom
procedures by coordinating and assembling packets for mass mailings.
WEBSTER HEALTH SERVICES, 500 Highway 9 South, Eupora, MS 39744 (August 1997
to July 2001). Hospital and Nursing Home Services: 662-***-****
Admissions Clerk and Purchasing Clerk, Working in a small hospital
environment improved my abilities as a "team player". As admissions clerk,
I continued to develop customer service skills by providing friendly,
courteous and compassionate service in a stressful environment. As
purchasing clerk, I continued to build my knowledge of inventory control.
WAL-MART, Picayune & Starkville, MS (April 1996 to November 1997). Retail
sales, general merchandise and groceries: 601-***-****
Sales Associate, Cash Office Clerk, & Cashier: I continued to develop
customer service skills, learn merchandising and point of sale inventory
functions. As Cash Office Clerk, continued to develop cash handling and
accounting skills by performing cash drawer audits and balancing daily bank
deposits.
MAILBOXES & MORE, 4730 E. Indian School Road, Phoenix, AZ (August 1994 to
March 1996). Packaging, shipping and retail sales & services: (602) 840-
6140
Owner/Operator: I continued to develop customer service skills by
assisting with daily store management and operations, including end of day
cash balancing, bank deposits, accounts payable.
THE VANGUARD GROUP, 2850 E. Camelback Road, Phoenix, AZ (January to October
1995). Mutual Fund Investment Company: 602-***-****
Client Services Associate: I continued to develop customer service
skills and gained knowledge of mutual funds by responding to incoming
client calls, performing account transactions and maintenance.
GREYHOUND LINES, INC., Cleveland, OH and Des Moines, IA (June 1969 to
October 1993). Inter-city Transportation: 214-***-****
Accounting Specialist, Legal Collector & Licensing Clerk: I gained in
depth knowledge of the transportation industry, developed customer service
and collection skills as well as proficiency with Accounts Receivable
functions.
EDUCATION
Des Moines Area Community College, Boone, IA
Cuyahoga Community College, Cleveland, OH
Garfield Heights Senior High School, Cleveland, OH
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