Customer Service Home Health
Resume:
Amanda Beam
*** *. ***** **** . *****, Pa . *****
CELL 717-***-**** . E-MAIL acean3@r.postjobfree.com
Career Overview
Dedicated Front Desk Guest Service Agent whose energetic, outgoing, and
highly motivated to maintain customer satisfaction and contribute to
company success.
Core Strengths
. Excellent computer knowledge
. Guest service and management skills
. High level of accuracy and attention to detail
. Great work ethic and reliability
. Adaptive team player
. Opening/Closing procedures
. Advanced interpersonal skills and problem solving procedures
. Well trained and quick learning ability
. Excellent verbal and written communication skills
. Advanced mathematical skills including processing cash and credit card
payments/authorizations
Accomplishments
Customer Service
Researched, calmed and rapidly resolved guest/customer conflicts to prevent
loss of key accounts.
Customer Assistance
Worked with company systems such as Live Support and diligently completed
all assigned tasks, working overtime as needed.
Quality Communication
Interacted with 200+ guests during a 2 hour period single person staffed,
checking in guests in a timely manner along with answering all incoming
calls and solving all guests needs and concerns.
New Employee Training
Prepared and organized sheets for new employee trainee, assisting and
monitoring the work of the computer system, cash register, and daily
routine of the hotel. Including but limited to: Checking guests in and out,
correcting and posting payments to each folio, test calls, etc.
Work Experience
Front Desk Agent/Night Auditor
January 2014 -
present
Quality Inn Hotel - Enola, Pa 17025
. Extensive knowledge of checking guests in/out, post room charges &
taxes to guest accounts, and transferring charges and deposits to
master accounts and verifying all accounts postings and balances,
. Check front office accounting records for accuracy
. Close guest accounts and transactions before running audit each
evening
. Maintained exemplary telephone etiquette and answering all guest
questions and/or concerns
. Tasks include: setting up and canceling reservations, filing managers
documents, organization of front desk, kitchen, and lobby area,
housekeeping as needed, track room revenues and other front office
statistics, process guest Credit Card vouchers and authorizations,
customer service by phone and in person interaction, prepare food and
keep breakfast bar clean and stocked.
Home Health Aide March
2013 - May 2013
Care 4 U Unlimited LLC - Millersburg, Pa
. Responsible for implementing and supporting patient care-plan while
providing routine care such as bathing, dressing, feeding as well as
record patient's vital signs.
. Handle the tasks of providing patient transportation to doctor's
appointments, outside activities and shopping.
. Perform all light housekeeping tasks and provide support to patients
in areas of laundry and linen changes
. Responsible for taking pulse and respiration rates, temperature and
blood pressure under the supervision of medical staff
. Observe patients' emotional, physical, and mental conditions and
update any changes to the medical staff.
Home Health Aide October
2011 - December 2013
Dedicated Nurses, INC Staffing Agency - Murrysville, Pa
. Help patients with daily living and rehabilitation in the comfort of
their own home.
. Duties include but are not limited to: Personal Care/Hygiene,
medication monitoring, perform transfers using lifts, wheelchairs,
etc.
. Food preparation, housekeeping duties, Alzheimer's/Dementia knowledge
& care, documentation of daily activities, & most important
communication, compassion, and patience with clients in the difficult
trials of their lives.
Home Health Aide October 2010 -
February 2011
Care 4 U Unlimited LLC - Millersburg, Pa
Assisted clients with daily tasks in the comfort of their own home such as:
. Personal hygiene, lifts/range of motion/ rotation, housekeeping
duties, food preparation, setting appointments, running
errands/transporting patients, documentation of progress, vitals and
medication monitoring.
Educational Background
G.E.D, General Studies
October 2010
Harrisburg Area Community College - Harrisburg, PA, United States
Took a sequence of 5 tests ranging from JUNE 2010 to August 2010, Walked
across stage early OCTOBER 2010
When in high school I had a GPA of 3.4, I was going to graduate a year
early, but had a family emergency which caused for me to move back and
forth between two different states over a period of a year, in conclusion I
dropped out of high school and obtained my G.E.D.
Amanda Beam 112 E. Shady Lane . Enola, Pa . 17025 CELL 717-***-**** . E-
MAIL acean3@r.postjobfree.com
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