Manager Customer Service

Eve Marie Sterling

*** *** ****** **. *********, NH 03887

Phone Number: 603-***-****

acean2@r.postjobfree.com

To Whom It May Concern:

I believe a successful business is built on organization and

enthusiasm, which are two of my strong points. I have a successful history

in management and all its aspects, also in customer service. Self-directed

tasks are my specialty. My work history proves I take on responsibility

over and beyond what is expected. I enjoy finishing all jobs successfully,

I am very detailed oriented which helps me reach my goals.

Here are a few of my qualifications that I believe will make me a

wonderful asset to your company.

. Communication Skills- Effective communications is very important. It

has helped me become successful in problem solving, management, and

sales. I also enjoy working with the public.

. Multifunctional- I enjoy achieving many goals, whether it's many or

one at a time. When looking at the big picture I am good at looking

at it piece at a time. This helps me stay multifunctional.

. Dependability- I take a lot of pride in my work. I take extra steps

to ensure everything is done correctly and on time. Paying attention

to detail, being able to take on more then one situation at a time.

Helps me in all of my success.

Those are just a few of my strengths; I have more to show given the

opportunity.

Best Regards,

Eve Marie Sterling

Eve Marie Sterling

252 New Durham Rd

Middleton, NH 03887

Phone Number:603-***-****

E-mail: acean2@r.postjobfree.com

Summary 10 Years Supervisory Position

8 Years Customer Service, Dining Room Manager

6 Years Shift Manager, Administrative Assistant

3 Years Assistant Manager

Qualifications Supervisory/ Managing

. Effective history in marketing by applying product

knowledge

. Hire, train and evaluate personnel

. Monitor sales staff performance to ensure goals are met

. Listened and resolved customer complaints regarding

services, products, or personnel

. Provided staff with assistance in performing difficult

or complicated duties

. Maintained healthy working relation

. Scheduled staff hours, duties, instructed staff meetings

. Performed effectively in a strong team environment

. Recognized for outstanding safety

Computer Usage

. Proficient in Microsoft Word, Excel and Outlook Express

. Exercised computer skills in documentation and Data

entry

. Daily administrative work, inventory control, and

purchasing

. Balanced daily recordings of business for accuracy

Problem Solving

. Identified, corrected materials for change over

operations

. Repair and involved in conflict mediation between staff

members

. Adjust judgment effectiveness to each scenario

. Reviewed company procedures, identified and submitted

recommendations to general manager

Employment History

. JoGreens Garden Caf Dinning Room

Manager

05/2006-10/2006

. Velcro USA Inc. Weaver/Smash hand

07/2001-04/2006

. Governor's Inn Banquet Manager

04/2001-06/2001

. Pizza Hut Shift Manager/Asst.

Manager

02/1999-01/2001

. Friendlys Restaurant Dining Room Manager

07/1995-11/1998

. General Electric Operations

03/1987-02/1993

. Seabrook Station Records Management

&

Administrative Assistant

01/1980-01/1987

Education

. El Paso Community College

Associates in Business Management

. College For Lifelong Learning

. Assorted courses, workshop and seminars

Contact this candidate