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Customer Service Human Resources

Location:
United States
Posted:
May 25, 2014

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Resume:

Tina L. Prince

* ****** ****

Marlborough, CT ***47

Phone: 860-***-****

E-mail: aceaka@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly skilled and versatile professional. Experienced working in fast-paced environments that demand

strong organization and interpersonal skills. Trustworthy, ethical, discreet and committed to superior

customer service. A detailed oriented self-starter with the ability to prioritize work, handle multiple

projects, meet deadlines and bring them to successful completion. An exceptional communicator with the

ability to work well with others, both independently and in a team environment.

CORE COMPETENCIES & SKILLS

Software:

Microsoft Office Suite (Word, Excel, PowerPoint) ~ Outlook ~ Internet~ Openhire ~ ATS

Experience:

Managing multiple projects, full cycle recruiting, employee training, diversity, project management, client

relations, office administration, maintaining budgets, management reporting, expense tracking, travel and

event planning, vendor management, complex scheduling, interviewing, background checks, benefits,

payroll, telecommunications support and training.

Special Training:

Peer, FMLA, Diversity, Leadership training and Medical terminology.

EMPLOYMENT HISTORY

Prince Communications, Marlborough, CT 2010 – present

Telecommunications Recruiter and Consultant

• Hired, reviewed, and supported the needs of full-time and part-time positions

• Advised clients in making hiring decisions based on the job requirements

• Employee training

• Developed and cultivated strong relationships with various levels of management, candidates, and

external recruiting sources

• Negotiated new customer contracts resulting in increases revenue

• Coordinated meeting and network events

Open Solutions, Glastonbury, CT 2006 –2009

Corporate Recruiter

• Conducted full-cycle staffing and placement for a broad range of positions from administrative

through senior management for headquarters and satellite offices of a $400M leading provider of

enterprise-wide enabling technologies for financial institutions

• Consistently met recruiter quota's and on-boarding deadlines in a high volume hiring environment

that contributed to a 38% increase in staff

• Planned, managed and staffed career fairs at corporate locations and local universities

• Spearheaded a college relations initiative that led to a highly successful Student Intern and Co-Op

Program

Negotiated compensation in concert with the Director of Compensation & Benefits

• Ensured that all necessary pre-hire testing for all candidates was performed. Analyzed results and

if necessary, took the appropriate action with HR management.

• Worked closely with key areas of Human Resources to ensure that new employee orientation

documentation was accurate

• Verified licensure, reference checks and CBI as part of the new employee on-boarding process

• Developed a new employee referral program that successfully raised the employee referral rate to

30%, reduced costs and increased employee retention.

• Supervised staff and trained new recruiters

Central CT State University 2001-2005

Citigroup, Hartford, CT 1999 –2001

Government Relations and Human Resources Executive Assistant

• Assistant to Senior Vice President and Five group managers

• Liaison between all impacted departments to ensure proper communications and reporting

practices

• Provided administrative and human resources recruiting support

• Coordinated projects and events exercising ability to improvise, improve procedures, and met

demanding deadlines

• Processed monthly expense reports reflecting supporting documents increasing accuracy 50%

• Prepared and maintained weekly attendance, annual vacation and travel expense reports.

CBIA, Hartford, CT 1998-1999

Administrative Assistant

• Administrative support for Legislative and Public Affairs departments

• Provided superior service to clients through attentive follow-up

• Conducted research for attorneys, management and clients

• Consulted with management, staff and state officials regarding legislative issues

• Scheduled and organized company meetings and events at various locations

• Produced legislative mailings to council and board members

Education:

Bachelor of Arts, Central Connecticut State University, New Britain, CT

Organizational Communication/Psychology

Volunteer: Various community functions ~ Marlborough Food Bank ~ American Cancer Society



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