Customer Service Administrative Assistant

Betsi Holbrook

*****.********@*****.***

P.O. Box 148

Grantville, GA 30220

678-***-****

EXECUTIVE/ADMINISTRATIVE ASSISTANT

Highly experienced, dynamic individual with proven outstanding

communication, organizational and service skills seeks to contribute and

compliment employer; a receptive team player; accurate, precise and

dedicated.

CORE STRENGTHS

Banking: consumer/mortgage lending Customer service/client

management

Regulatory compliance assurance and reporting Financial : accounting,

bookkeeping, reporting

Time management/project planning Training/supervision/banking

officer

EXPERIENCE

HERITAGE BANK, Jonesboro, Georgia 2006-2009

Mortgage/Consumer Loan Processor

Processed mortgage and consumer loans for commercial bank, assisting with

regulatory compliance.

. Joined start-up conventional mortgage department.

. Helped train branch managers and commercial lenders in originating and

closing consumer loans.

. Provided assurance to customers through knowledge of process and open

communication.

COUNTRYWIDE HOME LOANS, Peachtree City, Georgia 2004-

2006

Mortgage Loan Processor

Processed conventional and government mortgage loans for up to six

originators for a national lender.

. Managed pipeline of no fewer than 50 loans per month averaging 40

closings.

. Developed process to conduct weekly tracker meetings detailing the

progress of all loans in pipeline with all originators.

. Maintained communication with all customers to ensure timely closings.

CTX MORTGAGE CORP., Fayetteville, Georgia

2001-2004

Mortgage Loan Processor

Processed conventional/government mortgage loans for a builder-owned

lender.

. Managed the process between the builder, originator and customer for

periods of four to six months.

. Specialized in government lending (FHA/VA) and assisted other

processors in this concentration.

. Developed tight working relationships with the builders, their real

estate agents, closing attorneys and customers.

WOODBURY BANKING CORP, Woodbury, Georgia 1995-

2000

Compliance Officer/Executive Assistant

Managed a wide range of responsibility for a small community bank.

. As Compliance Officer, ensured bank maintained compliance with federal

and state laws, rules and regulations for both lending and deposit

aspects, including training and testing of all personnel.

. Processed and closed all real estate loans.

. Solely handled all IRA accounts, opening, maintaining and reporting.

. Maintained records and produced the quarterly Call report.

. Executive and Corporate Secretary.

EDUCATION

University of Massachusetts, Amherst, Massachusetts

1984

Bachelor of Arts, Interpersonal Communication

Community Bankers' Association of Georgia

1996

Basic Banking School, Four Quarters

Numerous banking/business seminars

Ongoing

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