Project Manager Customer Service

Andres Ruz

**** ******* ******, **** * 281-***-****

Houston, Texas 77098 ***.****@*****.***

PROFESSIONAL PROFILE

A highly effective Senior IT Manager who meets challenges head-on and creates positive change. A

committed professional, with a proven ability to provide the leadership necessary to generate innovative

ideas, and deliver effective solutions in highly competitive, rapidly changing business environments. An

energetic leader, with a track record of success developing teams ; and leading them to achieve

outstanding system reliability, system performance, and customer service.

BACKGROUND SUMMARY

Business Case Analysis Project Prioritization IT Governance

Forecasts / Budgets Business Process Improvement Infrastructure Management

Multi-Site Operations Startup Operations Customer Service / Support

IT Operations Business Modeling Performance Management

Customer Relations Project Implementation Help Desk

Client Engagement Modeling Global Project Management P&L Responsibility

EMPLOYMENT HISTORY

Athlon Solutions, Houston, TX 2013 - Present

IT Manager (2013 - Present)

Responsible for the IT area for both infrastructure and applications, reporting to the CFO. Maintain IT

Operations and Services. Project Manager for various initiatives, including a new Manufacturing plant, a

new R&D Lab, and implementing new technology solutions.

• Spinoff from Champion Technologies. Project Manager to spinoff the IT side of the Business in

a new organization. Result: I managed a team of 15 IT professionals from different groups to

create the new infrastructure, request the new software licenses and migrate the information.

• Project Engineer Tracking Solution. This allows them to centralize all the project request they

received from the Sales Managers. Result: the Project Engineer Manager was able to prioritize

and assign resources more efficiently, also he is able to produce reports showing all the work

that we are doing for the customers.

Champion Technologies, Various Locations 2006 - 2013

IT Project, Process and Financial Lead (2011 - 2013)

Develop and manage the global IT budget including IT procurement; IT process improvement and

process standardization across IT Departments; contract management, vendor selection and vendor

management. Conduct market analyses and trend analyses, and develop feasibility studies for technology

advances/integrations. Develop and rollout IT business continuity plans and disaster recovery plans.

Represents IT in Audit responses, and implement controls. Drive formation and KPI’s reporting.

• Standardize the network deployment of new sites. The CIO requested my help to coordinate

the effort between the Client Services and IT Operations group, because it was not working and

affecting our internal clients. Result: I created a team with representatives of both teams, and

we deployed a new process that help the company to reduce the time spend in these efforts and

also standardize the equipment that we use.

Andres Ruz Page Two

• Work with the Business Procurement department in the creation of a new IT Procurement

process. This allows us to centralize the purchases from all IT departments in a single person and

add some important controls in place. Result: we complied with some requirements for our

internal audit and this process will be used as the standard for other Business unites.

Interim IT Director, Business Solutions, Houston, Texas (2010 - 2011)

Assigned to the Houston office, on a temporary basis, to establish an IT presence and begin the formation

of a new team. Directed the efforts of a 8 member team, with 2 Business Solutions Leads and a 6 person

technical staff and manage the global IT application/platform strategic direction to support the business

objectives. Market IT Support Services, on a project-by-project basis, in a shared services operating

model. The technical team develops, implements, and maintains business applications for all major,

mission- critical, enterprise business processes.

Interim IT Director, Business Solutions - continued

• Restructured the IT Department’s business model and implemented a IT Governance

Committee to enable the Users/Customers to participate in setting project priorities, and

establishing the allocation of funds for pending projects. Result: The new approach engaged

our internal customers in projects from the concept stage through to completion and directly

contributed to improved customer satisfaction levels.

• Presented an alternate approach for a pending project in Colombia. Recommended, to the

Vice President of the Business Unit, that we staff the project with local Colombian consultants

and contractors. Located and vetted local candidates for the assignment. Result: Saved more

than $100K in project costs and completed the project on time.

IT Regional Manager, Buenos Aires, Argentina (2006 - 2010)

Reported to the Business Unit VP and CIO, and managed applications and infrastructure for twelve sites,

with more than 300 users, located in Argentina, Peru, Brazil, Colombia, Venezuela, and Ecuador.

• Standardized all the computers, printers, network equipment, and software licenses for 12

sites in 6 countries. Result: The standard approach simplified user training, standardized

maintenance, simplified user support services, and provided high-quality tools for the users.

• Managed the project that centralized some of the Finance and Administration functions in a

Shared Services Center. Result: Reduced regional Admin and Finance overhead by 20%. The

project payback was achieved in the first year, with a $240k NPV, and an IRR of 135% in 3

years.

Hexacta, (formerly Btoben), Buenos Aires, Argentina 2000 - 2006

IT Manager (2004 - 2006)

Led a small team of technicians and programmers and managed the infrastructure and applications for this

mid-sized software development company.

• Implemented a new backup process for servers and users, which reduced backup time by 30%.

The improvement in process time eliminated the need to add capacity to our system and saved

approximately $10K in equipment costs.

• Renegotiated our telephone system lease agreement. Result: Reduced telephone system costs

by 50%.

Network Engineer (2000 - 2004)

Managed the migration to a new office space, this included the design of the phone system, internet

connection, cabling, computers, printers and 100 servers.

Andres Ruz Page Three

• Managed the project to open two offices in two different countries. Completed both projects

ahead of schedule and under budget.

Stendek, Buenos Aires, Argentina 1999 - 2000

Network Administrator

Provided network support and general user support to Stendek’s customers throughout Buenos Aires.

• Managed the migration of a Data Center to a new technology for 300 employees, 30 printers

and 20 servers.

• Designed the network for a Bank with two sites, 50 users, and 25 servers.

• Installed and configured a new File and Print Server for a company so the users have the

ability to share files and print using the network, instead of local printers.

Hochtief Constucciones, Buenos Aires, 1997 - 1999

Argentina

Help Desk / Network Administrator

Supported the infrastructure and provided training and support for 150-users.

• Managed the migration to a new office space, this included the design of the floors for the

cabling, phone system, cabling, computers, printers and two servers.

• Installed and configured a Novell 4.1 network operating system.

EDUCATION

MBA, Information Systems

Universidad del Salvador, Buenos Aires, Argentina

Bachelor of Science, Information Systems

Universidad CAECE, Buenos Aires, Argentina

Contact this candidate