Technology Professional
Resume:
ANDRES MARTINEZ
Streamwood, Illinois 60107
224-***-**** (C) or 847-***-**** (H)
******.**********@*****.***
SUMMARY
Experienced in management of information systems. Effective in development
of programs, policies, systems and procedures which increase profitability
and reduce cost. Skilled in team and consensus building. Personal
attributes include leadership and judgement, interpersonal and
communication skills.
PROFESSIONAL EXPERIENCE
Misumi Group Inc, Schaumburg, IL 2004 to Present
Worldwide distributor of assembly automation components, press die and
machine tools, Misumi has over 80,000 customers in the US with more than
400,000 components as part of its North America product line
Senior Manager - Information Systems - North America Subsidiary
Supported all aspects of the operation and business departments.
Implemented new Customer Relationship Management (CRM) software as well as
overall e-business marketing strategy
. Functional responsibility for all systems and communications operations
in the USA
. Responsible for setting the requirements for the acquisition,
configuration and support of Microsoft Dynamics CRM 2011 system to
support all divisions of Misumi Group business in North America
. Develop and implemented new web site strategy to support the marketing of
automation components and distribution of free downloadable 3D Cad Data
to support customers design needs
. Supported the entire sales force with report creation, database
development and technical help-desk
. Overall responsibilities included statistical reporting on marketing
sources to help measure effectiveness of advertising campaigns
. Lead a team of developers in the creation of an E-mail and Fax documents
routing system as well as leading the development of several warehouse
management modules (including mobile).
. Direct responsibility for the selection, supervision and coaching of all
technical staff including developers.
Technologies at this position:
Microsoft SQL Server 2005 & 2008
Development
Oracle DBMS
ASP.Net
VMWare vSphere 5.X
.Net Development in VB & C#
Microsoft Dynamics CRM 2011
Dynamics CRM SDK
Microsoft Great Plains
T-SQL Skills
Microsoft Windows Servers
Web Development using ASP in IIS
Active Directory Configuration
HTML/CSS
Citrix Xenapp 6
Team Foundation Server
Citrix XenServer
Embarcadero SQL Server Tools
Dell San Storage (EqualLogic)
Dynamics CRM Customization
SonicWall and Cisco ASA Firewalls, VPN
MSOffice Programming
Dell PowerConnect
Dell AppAssure and Symantec BE
Microsoft Office 365, Exchange & Google Apps
Enterprise
Other technologies as required
LSG Lufthansa Service, Chicago, IL 1997 to 2004
Privately held international airline catering company with 30,000
employees, 83 facilities and $3.5 billion in annual revenue.
Manager - Information Services (Chicago)
Managed configuration room including set-up and distribution of computer
equipment. Handled miscellaneous policies, standards, practices and
security measures. Provided answers to computer users' problems, supplying
training and feedback to those users to lessen the occurrence of future
problems, troubleshooting difficult or unusual situations using a variety
of enterprise help desk & call center tools. Administered corporate
databases and applications. Supervised 5 technical employees and 32
Information Services clerks.
. Manage the operations of a large computer and telecommunications systems
that are critical to the successful airport catering operations that
serves over 100K travelers on a daily basis.
. Direct the design, testing, implementation, subsystem interface,
operation, and maintenance of information systems software.
. Develop strategic plans; long range operating plans, and departmental
policies.
. Provided effective and up-to-date technical training on supported
software and hardware as needed by the Help Desk consultants.
. Providing expert support through maintenance of consulting manuals,
resource materials and up-to-date hardware.
. Manage all aspect of automation within the department, including
telecommunications, 2 way radio systems, mobile data computer components,
and remote access security.
. Hire, supervise, motivate, and evaluate the performance of several
technical resources that support network administration, hardware
support, and various data analysis support roles.
. Supervise and support the development of several in-house as well
corporate software databases (MS Access & Oracle).
. Plan, prepare, and administer all aspects of the departmental budget for
all it functions.
Accomplishments:
. Re-engineered the Information Technology section, improving communication
and providing structure for a formally informal process.
. Completed a massive $800,000 hardware infrastructure upgrade that include
a state of the art telephone and voice mail system.
. Improved quality by developing a hand-held computer based data collection
system. Internal feedback loop time reduced nearly 60%. Results
generated through the implementation of a Global Quality Program focusing
on Internal Feedback Loops, First Pass Yield, Pareto Analysis, and Non
Reversible Corrective actions.
. Improved productivity 60% in Information Services by implementing one-
person workstation to better handle airline equipment procurement
systems. Developed, planned, and led, in conjunction with local airline
personnel the start-up activities. Action items included new schedule
development, billing procedures, and upgrading of airline owned computer
equipment.
. Profitability improvement of 18% and productivity improvement of 20%
while experiencing a 23% revenue decline due to low passenger loads
through the implementation of computer based system that supports Lean
Manufacturing principles. Developed applications included support of 5S,
Kanban, Route Delivery System, and Variable Production Systems for the
first time in a service industry is credited with contributing to this
performance improvement.
EDUCATION
DePaul University, B.Sc. Information Systems - 10 Credits left
TECHNICAL SKILLS
Languages: C, C++, Perl, PowerBuilder, MS Access/Office/IIS, Netscape,
XML, Lotus Notes and Domino, Visual Basic, Visual C++, Java, Java-based
development tools (Visual Caf ), website management tools,
Internet/intranet portal technology, Thin Client technologies (e.g.,
Citrix), Oracle (administration and SQL programming), Web publishers with
Macromedia Dreamweaver, Fireworks, Flash, Adobe Illustrator and Photoshop,
HTML.
Hardware: Familiar with network hardware - hubs, switches, routers,
including Cisco Catalyst 19xx and 50xx switches and Cisco 25xx, 45xx, 72xx
and 75xx routers. Knowledge of IOS 10.x-12.x. Experience with Network
Access Server (NAS) equipment including 3Com Total Control. Experience
with Ethernet and variants including 10Base2, 10BaseT, FDDI/CDDI and
100BaseT. Experience with 802.11b wireless LANS. In-depth knowledge of 3com
NBX LAN-based PBX system. Fundamentals of telecom WANs, including working
knowledge of T1, T3, Frame Relay, DSL and ATM. Experience with PC hardware
from the original IBM PC (8088 with 64KB RAM and 2x floppy drives) up
through modern i7-class machines.
Operating Systems: Windows NT/2000/XP, & 7 Microsoft 2008 Terminal server,
MS Exchange, Notes extensive knowledge of Citrix Technologies, Novel
Netware, exposure to Unix (Solaris).
Software/Tools:, BackUp Exec 2012 and above, SmartDeploy, PowerQuest Drive
Image, Dell AppAssure, Microsoft Office suites and several others desktop
productivity packages.
Database: Oracle (all versions), MS SQL and MS Access, Crystal Reports 9.
Telecommunications: experience in the installation and support of Nortel
Meridian and other PBX systems, Unified Messenger and the Unity voice mail
system (voice over IP). Extensive experience on Avaya IP Office
implementation.
Networking Protocols: Deep knowledge of the IP, TCP, UDP, ICMP, SMTP,
HTTP, NNTP, IRC, AIM and Telnet protocols, and operational understanding of
the FTP, SNMP, NTP, DNS, DHCP, Finger, POP2, POP3, RPC, UUCP, NFS, SMB and
Echo protocols
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