Sales Customer Service

Eric C. Jackson

**** ******* ****

Tallahassee FL 32303

850-***-****/aceaf0@r.postjobfree.com

Career Objective

To identify and target opportunities to develop and implement strategies

toward generating more effective recruiting strategies and accomplishing

corporate staffing objectives in support of the organization's mission.

Accomplishments and Skills Summary

Through various roles, I have successfully generated leads/business,

increased sales revenue, and developed more mutually beneficial and longer

lasting customer relationships through more effective recruitment,

administration, and deployment of human resources. I have identified

strategies and established procedures to enhance human resource management

practices toward the accomplishment of staffing and organizational

objectives.

Position-Specific Knowledge, Skills, and Abilities

. Providing recruitment, personnel administration, and supervisory

management services integrating hiring-to-firing and performance

management compliance and best practices

. Developing position descriptions, job announcements/advertisements

. Conducting applicant screenings, interviews, and back-ground

investigations

. Conducting staffing needs analysis and identifying staffing

opportunities and strategies

. Administering employee coaching and counseling and disciplinary

actions and terminations

. Designing, delivering, and coordinating employee training and

development

. Embracing company mission, staffing goals and objectives and

developing action plans in support of their accomplishment

. Conducting results analysis and establishing corrective action and

continuous improvement plans

Other Knowledge, Skills, and Abilities

. Setting goals and establishing action and contingency plans toward

their accomplishment

. Conducting analysis and generating reports reflecting program

performance and developing performance improvement plans

. Managing and improving employee performance through coaching and

counseling initiatives and appraisal processes

Education and Certifications:

. Bachelor's in Business Administration from Georgia Southern University

with a focus in Personnel Administration and Human Resource

Development

. Various Hiring-to-Firing, HR Law Update, Performance

Management/Appraisal, Supervisory Management, and Train-the-Trainer

workshops

Experience:

2008 to Present-Trak Engineering Inc-Sales and Proposal Manager

. Improved lead generation and enhanced sales through the identification

of new target markets; communication of customer-driven solutions; on-

time lead follow-up and follow-through; and more effective closing

strategies

. Enhanced existing customer sales and retention through more responsive

and effective problem resolution involving staff coordination and

support

. Developed more effective sales presentations and bid proposals through

more professional design and delivery and technical writing and

marketing material development

. Dramatically reduced sales related expenses through the delivery of

Web presentations and phone sales

. Enhanced Call Center responsiveness and effectiveness and the

resulting customer satisfaction and retention through call and

response tracking program.

. Provided more effective and on-time support for Marketing & Sales,

Customer Service, Engineering, and Quality Assurance functions

2007-2008-IIR-Training Conference Coordinator

. Interviewed and hired law enforcement subject matter experts to

deliver law enforcement training

. Provided support for Conference Coordinator staff in connection with

law enforcement related training conferences

. Developed action plans, work flow charts/diagrams, and schedules, and

provided oversight in connection with conference logistics, meeting

room accommodations, equipment performance, and participant enrollment

and attendance

2002 to 2007-Allied Home Mortgage Capital Corporation-Loan Officer

. Achieved branch leadership position while identifying untapped target

markets, designing marketing/lead generation programs, delivering

sales presentations, and providing enhanced services

. Demonstrated excellence by effectively negotiating and coordinating

various loan-related services and maintaining on-time communication

with customers and other stakeholders

. Modeled skills and abilities in recruiting, training, and supervising

loan officers and processors, and organizing and maintaining records

for sales and compliance purposes

1997 to 2002-Florida State Board of Administration-Training Specialist

. Successfully enhanced the scope and effectiveness of the Human

Resources and Training functions by designing and delivering Employee

Relations, Employee Assistance, Performance Management and other

programs

. Provided effective, on-time support for department heads

. Negotiated, contracted, and provided oversight in connection with

various events

. Other responsibilities included the development and maintenance of the

training database and reporting system and budgeting functions

1987 to 1997-Union Camp Corporation-Quality Control Analyst

. Conducted laboratory quality control analysis for chemical

manufacturing process

. Provided support to supervisory staff in connection with

implementation of process improvement and safety awareness programs

through design and delivery of presentations to managers and

production personnel

1985 to 1987-Winn-Dixie Stores, Inc.-Frozen Foods Manager

. Trained and supervised 4 personnel in the receiving, merchandising,

and stocking of grocery products for a perishable foods department

Interests and Hobbies:

I enjoy traveling to meet with mid and high level decision-makers to

discuss needs and promote solutions. I also enjoy working with staff to

identify problem areas and develop and implement initiatives toward

enhancing the effectiveness of internal processes through more effective

deployment of human resources.

I am a married man with children and a number of varied interests. These

include real estate investing and renovation, property management, physical

fitness, world and American history.

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