MARK E. SPANEK

** ******* ***** ~ Franklin, MA 02038 Phone: 508-***-**** acea7e@r.postjobfree.com

OBJECTIVE: Sales Representative

KNOWLEDGE / SKILLS / ABILITIES /CORE COMPETENCIES

• Selling and Influencing Others

• Establishing and Maintaining Interpersonal Relationships

• Developing and Building Teams/ Guiding, Directing, and Motivating Subordinates

• Coaching and Developing Others

• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

• Motivating, developing, and directing people as they work, identifying the best people for the job.

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

• Customer and Personal Service/ Administration Management/ Psychology/ Education and Training

• Speaking/Active Listening/ Persuasion/ Critical Thinking/ Service Orientation/ Management of Personnel Resources/ Judgment and Decision Making

EDUCATION

MBA, Human Resource Management, Binghamton University, NY

BS, Operations Management/Production Control, Rochester Institute of Technology, NY

International Business Seminar, SANNO College, Tokyo, Japan

EXPERIENCE

Advantage Sales and Marketing, Foxboro, MA 2013-2014

Talent Acquisition and High Volume Recruiting Specialist

• Top performer in Foxboro office for hires in March 2014

• Second highest percentage of candidates who move forward to get hired in Foxboro office

• Top 10 percent in number of hires for company, 90+ recruiters

Advanced Performance Solar, Hudson, MA 2012-2013

Project Manager/Sales Representative

• Call on homeowners interested in saving money by having solar panels installed on their residences.

• Gathered information, electricity usage, roof dimensions and house orientation in order to draw up proposals for homeowners.

• Made presentations to individuals indicating possible savings by installing a solar system on their house.

• Conducted training seminars in Home Depots educating employees on how to present solar to customers.

Mark’s Mobile Wood Splitting Service, Franklin, MA 2011 to Present

• On-Site firewood and log splitting for your home or business.

• Cost estimating for customers based on size and scope of the project presented.

• Cold call prospective customers and outline the benefits and cost savings by utilizing the service.

Pietzo Hybrid Electric Bicycles, Burlington, MA 2010-2012

Regional Sales Representative

• Responsible for all prospecting and sales activities in assigned region.

• Manage quality and consistency of product and service delivery.

• Develop new business primarily through in-person contacts, phone follow-up, presentations, and demonstrations.

• Follow up on new leads and referrals resulting from field activity.

• Identify sales prospects and contact these and other accounts as assigned.

• Prepare presentations, proposals and sales contracts.

• Participate in demonstration events such as employee events and industry related trade shows.

U.S. Department of Commerce, Census Bureau, Boston, MA 2010, 2013

Crew Leader Assistant

• Located and visited addresses from which the Bureau did not receive questionnaires, and completed an Enumerator Questionnaire for each address.

• Responsible for training other enumerators.

• Conducted initial observations of enumerators.

• Reviewed work performed by enumerators for accuracy and timeliness.

Staples, Inc., Framingham, MA

Sales Merchandiser for Staples.Com and Sales Buying Guides 2005-2009

• 1.9 billion dollars in total internet and catalog sales achieved as a result of improvements in sku creation and executing attach strategies.

• Responsible for managing the creation of a 25,000 sku vendor buying guide resulting in $5 million in additional sales.

• Delegated to team members their roles and responsibilities for special buying guide project, which was delivered on time and under budget.

• $177.88 million in sales produced from 10 categories responsible for; an increase of 8.04% over budget while increasing margin an average of 2.31%

Sales Manager, Business EXPO Telesales 2004-2005

• Managed new sales team which produced $1.2 million in sales against a budget of $1million.

• Creatively trained, coached and motivated sales team to help them achieve outlined sales goals and become members of the Staples Outstanding Sales club for surpassing sales quotas.

• Used the Click To Coach training tool to drive increased sales and improve sales techniques.

• Sales team helped outside sales force achieve $2 million in sales as a result of leads which were qualified for the outside sales team.

Senior Training Specialist 1999 – 2004

• Trained over 500 multi-functional employees in Interpersonal Relationships, Practical Coaching, I-Statements, Delivering Performance Appraisals and Coaching for Success.

• Trained over 100 Senior Quality Resolution Reps and Customer Service personnel in AS 400 front-end, order-entry and customer service computer systems.

• Delivered training of PkMS Warehouse Management System Software and Package Tracking Software to over 250 multi-level Transportation and Fulfillment personnel including Receiving, Replenishment/Put-Away, Pick and Pack, Quality Control, Shipping and Returns resulting in improved customer satisfaction and reductions in cost, inventory shrinkage and cargo loss.

• Initiated team building effort between Distribution and Transportation personnel resulting in 50% improvement in processing time for customer returns and a savings of $90K in expenses

• Project manager responsible for establishing training schedules for 6 trainers and 15 Fulfillment Centers, staying under budget and on schedule for the opening of 5 new facilities and the conversion of 10 existing buildings.

• Delivered sales training to 75 outside sales representatives on the proper technique of using the phone as a sales tool, resulting in an increase of 28% in setting appointments.

• Awarded 3 Staples Partnership Awards (1999, 2000, and 2002) for contributions made as part of the team responsible for the successful execution of training for our Fulfillment Center expansion initiative.

• Awarded 5 Staples S Pin Awards (2000-2005) for contributions made above and beyond the scope of my job description.

• Two term VP of Education, VP of Public Relations and VP of Membership of Staples Toastmasters Club #3555.

• Winner of Staples Club 2004, 2006 and 2007 International Speech Contest, District Winner 2007

Senior Sales and Customer Service Representative 1997-1999

• Managed and sold to 75 contract accounts generating over $3.05 million in annual sales, an increase of 22.73% over budget

• Closed a deal in excess of $100K for a new account, recognized by management for my outstanding service which was a factor in closing the deal.

• Trained 30 customer service representatives and sales representatives on new computer system and paperwork

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