Maintenance Technician

IT SUPPORT ? FIELD SERVICE TECHNICIAN

Demonstrated background in Desktop Support/ Troubleshooting, Network

Administration,

Equipment Maintenance, System Troubleshooting and Equipment Installation/

Repair

accompanied with proactive coordination, multitasking and problem solving

skills

Goal oriented and collaborative professional offering 6+ years of

experience applying network implementation, system deployments, providing

IT helpdesk support and performing equipment installation, repair and

maintenance. Recognized as a tenacious technician and solutionist who turns

challenges into building blocks to learn new technology, master advanced

skills and streamline processes whilst focused on making technology work.

Possess a reputation of defining enterprise technology strategies/

solutions that reduce costs, improve efficiencies, support organizational

goals and maximize technology investment. Further brings solid expertise as

a highly talented technical professional with skills in inspecting,

servicing, repairing and installing diverse types of equipment, components

and systems. Also a trouble shooter recognized for incisive analytical

abilities. Therefore, aspire for a new and challenging position as IT

Support or Field Service Technician that will make best use of my existing

skills and also further my career development.

Top performer with cumulative 6 years delivering quality service delivery,

precision and technical expertise through routine equipment maintenance,

providing installation support, performing system checks/ inspections

including repairs and servicing-working closely with management, clients, &

other employees

KEY SKILLS

. IT Technical Support: Demonstrated ability in performing troubleshooting

activities prior to installation of new systems/ equipment/ hardware/

software and have the skills to help technicians with carrying out

repairs on faulty equipments/ electronic components

. Equipment Support: Offer solid experience providing technical equipment

assistance and resolution with skills at modifying equipment parts and

prototypes including maintenance/ servicing of a wide range of equipment.

Contain skills at designing, developing and testing equipment/ system

modules in accordance to set requirements.

. Equipment Maintenance/ Operation: Proficient on the technical/ mechanical

aspects of equipment/ system maintenance and operation including

modification of existing equipment. Possess strong ability to incorporate

efficient methods of maintaining new equipment.

. Occupational Health and Safety: Exhibit a strong and firm approach to

sustaining and encouraging safe work environments, and a demonstrated

ability to streamline operations. Thorough knowledge of the workplace

hazards and safety precautions applicable to the work.

. Creative Problem-Solver: Proven ability to troubleshoot and develop

creative, innovative solutions to mechanical challenges. Identify

problems/needs and initiate logical, effective solutions. Consider whole

problem and focus on real impact of decisions and actions.

. Dynamic Communication/ Interpersonal Skills: Excellent communicator

capable of developing and nurturing professional business relationships

and delivering informative and persuasive presentations.

CORE COMPETENCIES

Equipment Troubleshooting Parts Replacement Breakdown

Troubleshooting

Equipment Testing & Maintenance Scheduling Networking Protocols

Support

Desktop Troubleshooting Maintenance Management Planning & Scheduling

Equipment Fault Diagnosis Component/ Equipment Critical Decision Making

Testing

Equipment Installation & Hardware/ Software Time Management

Assembly Installation, Testing and

Support

TECHNICAL PROFICIENCY

TCP/ IP Configuration DHCP Configuration WINS Installation/

Configuration SMS Administration Ghost, Anti-Virus, MS Exchange Video

Encoder/ Decoder Manchester Code Converter Compaq HP Laser Jet Printers

Hubs, NIC Cards, Sound/ Video Cards LAN Video Matrix Switch

Wireless Video Systems Welding MS Office Suite

EMPLOYMENT HISTORY

IT Support Accurate Diagnostic Labs, South Plainfield Apr 2013 -March

2014

Key Responsibilities:

. Perform upgrades, back up, troubleshooting, installation of hardware

(Label Printer LP2824 Plus Configure, Fujitsu Fi-6130 Scanner, Dymo

Label, HP 2035 Printer, Xerox Workcentre 5330, Brother Printer, Lexmax),

software (Application SSL Time Card, Java, Firefox, Orchard, Scanner All

Pro Limagito, Logme In) and drivers.

. Provide technical in-house support; setup telephone system answer

support queries and support users/ client with deployment/ migration

errors resolving moderate to complex issues.

. Provide communication to end users concerning the status of incidents,

service requests, and changes along with offline workload management.

. Configure and install client and server network software (Active

Directory, PBX Server, 2008 Server, Pep Link, Dell Sever Power Edge

1950) for upgrading and maintaining network and telecommunication

systems.

. Maintain inventory of new PC, printer, label printer, scanner, phones

and monitors using V-Tiger.

. Resolve technical issues pertaining to any hardware or software related

problem.

. Escalate issues as needed and maintained communication with users and

technical teams.

. Perform troubleshooting, installation, software upgrading, configuration

and repairing of computer systems.

Field Service Technician Redflex Traffic Systems, Newark, NJ Nov

2011 - Sept 2012

Key Responsibilities:

. Performed installation, diagnosis and repair of digital photo

enforcement solutions for Public Safety programs whilst maintaining

better than 95% operation time and 90% issuance rate.

. Performed daily checks of enforcement systems to confirm operations and

monitor all systems as equipment dictates.

. Worked closely with the Helpdesk personnel to identify and resolve

customer related issues resulting from equipment deficiencies.

. Prepared records of all maintenance and repair work; recorded the causes

of malfunction.

. Performed fault finding diagnosis and root cause analysis.

. Re-assembled equipments and installed various ancillary components/

equipments and new approach builds.

Phone Support Representative Computer Generated Solutions, Edison, NJ

Dec 2007 - Nov 2011

. Provided assistance to staff in the resolution of mobile and telephone

faults, printing and scanning faults and liaising with external

technicians where required.

. Performed technical support on photo lab equipment over phone while

prioritizing and performing a variety of concurrent tasks with minimal

direction.

. Received calls and emails from other help desks to create incident

tickets or service request tickets; at the same time log all significant

information in a call togging tool.

. Kept up to date with relevant product knowledge, industry standard

software development trends, work practices, techniques and

methodologies.

. Provided on-site technical support via telephone and remote

administration.

. Worked closely with vendors to replace/ repair defective hardware and

software.

ADDITIONAL EXPERIENCES

Period Employer Role

Nov 2006 - May Transdyn Control, Jersey City, NJ Field Service Technician

2007

Apr 2005 - Nov Hoboken Parking Authority, Control Operator

2006 Hoboken, NJ

EDUCATION BACKGROUND

Diploma in Technical Support; A+ Certified 1999

P.C. Tech Learning Center, Jersey City, NJ

Bachelor of Science Computer Science (Pending)

New Jersey City University, Jersey City, NJ

Professional References Available Upon Request[pic]

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