IT Project Manager
Resume:
Michael S. Patterson
**** ******** ****** **. #****
Pearland, TX 77584
*-*-**@*******.***
Objective
To obtain a senior support/supervisor or project management position that
utilizes my extensive technical and leadership background as well as my
ability to deliver outstanding customer service
Education
BA Business Administration, Grantham University, St. Louis, MO
January 2013
Enrolled in Devry University's graduate program, Information Technology
Management with a concentration in project management
Currently working on my Project Management Professional certification
I have served 18 Years in the US Army
Technical Skills
Software: Active Client, Microsoft Office, Windows XP/ Vista/2003,
Microsoft SharePoint/Windows SharePoint services, Microsoft SQL 2000,
Live Communication Server, Microsoft Live Meeting, Microsoft Rights
Management Server, EPIC, Active Directory
Hardware: Dell Inspiron Laptops, Dell OptiPlex Desktops, Hewlett
Packard 2000 Series Laptops, RIM Blackberry Devices, HP Local Printers,
Canon Local Printers, Linksys/Cisco Networking Equipment, Thin Client
desktops
PROFESSIONAL EXPERIENCE
UNITED STATES ARMY RESERVE, SEAGOVILLE, TX 2010
- PRESENT
Platoon Leader Signal Network Detachment
. Manage a networking section with $20,000+ in Cisco switches/routers
. Installed and maintain $10,000+ in software
. Maintain and update Live Communication Server
. Maintain and update Microsoft Live Meeting
. Maintain and update Microsoft Rights Management Server
. Monitor the Microsoft SQL 2000 server and updated whenever needed
. Maintain and updated Microsoft SharePoint/Windows SharePoint services
. Install and maintain MS Active Client
. Maintain Microsoft Office software
. Daily hardware support for Dell desktops and laptops, network printers,
switches, routers, wireless access points, ATT hotspot/air card
. Administered user accounts in MS Active Directory
. Completing desktop\laptop upgrades including, imaging, data migration of
Windows XP/ Vista/Windows 7, and application testing
. Responsible for 24/7 support for both base and residential locations
. Responsible for creating work schedules and giving evaluations;
allocating resources to optimize day to day support efforts as well as
new projects and IT expansion
. Manage a team of 30 Soldiers; 15 desktop support technicians and 15
support technicians
Fort Hood, Killeen, TX
April 2013 - May 2014
Assistant S3 and Projects Officer
. Responsible for developing projects and ensuring these projects are
complete within a timely fashion
. Presented project plans to my higher headquarters to secure funding as
well as met with military laborers to develop plans of action to start
and complete projects according to guidance given from higher
headquarters
. Responsible for Quality Assurance\Quality Control of teams training units
preparing to deploy overseas and implementing new training measures to
ensure quality training for client units
. Managed anywhere from 5 to 15 Soldiers to accomplish the many task given
. Served as the project manager for the deconstruction of an old Entry
Control Point which required coordinating troop labor and providing
supervision resulting in completing the project ahead of schedule
Key Accomplishments:
. Met current production goals for the year, which yielded a savings
of 3.7 million in projects
. Coordinated the successful completion of many multi-project
developments
Hewlett Packard Frisco, Texas
2013
Help Desk Technician
Desktop Support Technician that handled over 500 break/fix tickets of
HP/Dell Desktops and Laptops, troubleshot and repaired Windows XP software,
troubleshot and repaired Lexmark office printers, installed bank approved
software, installed and repaired MS office software
Key Accomplishments:
. Instrumental in the success of the windows 7 rollout
. Coordinated implementation tasks involving third party vendors as well
as provided consultation to clients on system integration
. Performed bi-annual hardware inventory assessment and compiled reports
. Provided end-user training for various hardware and software solutions
. Responsible for the maintenance of over 2.3 million dollars in
computer equipment
Parkland Hospital, Dallas, TX
2012 - 2013
IT Project Tech
IT Project Tech responsible for overseeing projects from start to finish,
filling a key role in project planning, budgeting, identification of
resources, and in project budget and accounting functions. Consistently
minimizing exposure and risk, revising work plans as necessary,
communicating and coordinating effectively with contractors, consultants,
sub-contractors, and laborers
Key Accomplishments:
. Met high production goals, resulting in an annual savings of $1.1M
for 5 projects
. Maintain top-level communication through timely, consistent project
status reports
. Coordinated successful simultaneous multi-projects
. Lead technician for Win 7 and Office 2010 migration project
. Installed over 100 22' monitors at the satellite campus
. Completed desktop\laptop upgrades including imaging, data migration, and
application testing
. Coordinated technology support efforts for 2,000+ users
. Coordinated the successful implementation of the epic software and thin
client hardware to all of the emergency rooms at the hospital
Ace Cash Express Corporate Office
2000 - 2002
Help Desk Associate - Responsible for answering calls from incoming centers
dealing with problems ranging from Point of Sale systems going down to
network online and offline printer issues. Was one of the main associates
used in testing new software and purchases of new hardware equipment.
Assisted the manager in developing new and innovative ways in meeting SLA
goals. Was key in bridging the gap between the helpdesk tier 1 group and
our tier II group.
Key Accomplishments:
. Met high SLA goals, resulting in being number 1 on the team
. Was a major contributor in the testing phase of new software for the
centers resulting in a net savings of 8.5 million for fiscal year 2001
. Assisted the Helpdesk manager in total overall reduction of SLA
numbers for the team
. Assisted in the rollout of new software to help improve sales numbers for
centers across the United States
MILITARY EXPERIENCE
UNITED STATES ARMY SEAGOVILLE, TX
U.S. Army Reserve, Seagoville, TX 1990 to 2010 Senior Mechanic
. Improved vehicle serviceability Managed and provided technical guidance
to 20+ Soldiers
. Conducted on the job training
. Completed maintenance forms and records
. Isolated and identified causes of malfunctions of electronic scanners
. Interpreted complex schematic diagrams
. Diagnosed malfunctions and performed and supervised corrective
maintenance on diesel engines and power generating units, including power
trains, and chassis components of wheeled vehicles
. Controlled linkage; breaks; clutches; and steering
Key Accomplishments:
. Counseled and mentored Soldiers; squad member was promoted to Staff
Sergeant
. Took care of Soldiers to make sure they were prepared for missions
. Conducted maintenance computer class during Battle Assembly for Soldiers
. Encouraged Soldiers to excel by enrolling them into correspondence
courses
. Instructed warrior task training to unit personnel during Battle Assembly
. Accounted for over 2 million dollars worth of equipment
. Completely rebuilt the technical library for the maintenance section
. Showed dynamic leadership qualities
. Motivated Soldiers by setting higher standards
. Won department of the Army level award
MILITARY OCCUPATIONAL SPECIALTIES
. Support over 30 servers; performed all daily duties of a Windows and
Citrix server Admin
. Performed all hardware, OS and software support
. Managed the Active Directory and Domain Controllers
. Installed and configured Ghost to move and Backup all desktop and
laptop pc's
. Input and managed the system for keeping up with the asset tracking
. Worked with HP, IBM and DELL servers, HP, IBM and Dell Blade Servers
and pc's.
. Created documentation for the project in MS Word, Excel, Visio and
Project.
. Motorpool safety NCO
. Tool room custodian
. Primary key custodian
. Squad leader
. ULLS-G clerk
. Driver's license monitor
. AOAP monitor
MILITARY TRAINING COURSES
. Primary Leadership Development
. Officer Candidate School (Management Course)
. Basic Officer leadership Course
. Unit Movement Officer Course
. Master Resiliency Trainer Course (expert in human emotions)
. Observer/Controller Trainer Course (Human Resources trainer)
. Sling load Course
. Aerial Delivery Course
Contact this candidate