Michael S. Patterson

**** ******** ****** **. #****

Pearland, TX 77584

972-***-****

acea6s@r.postjobfree.com

Objective

To obtain a senior support/supervisor or project management position that

utilizes my extensive technical and leadership background as well as my

ability to deliver outstanding customer service

Education

BA Business Administration, Grantham University, St. Louis, MO

January 2013

Enrolled in Devry University's graduate program, Information Technology

Management with a concentration in project management

Currently working on my Project Management Professional certification

I have served 18 Years in the US Army

Technical Skills

Software: Active Client, Microsoft Office, Windows XP/ Vista/2003,

Microsoft SharePoint/Windows SharePoint services, Microsoft SQL 2000,

Live Communication Server, Microsoft Live Meeting, Microsoft Rights

Management Server, EPIC, Active Directory

Hardware: Dell Inspiron Laptops, Dell OptiPlex Desktops, Hewlett

Packard 2000 Series Laptops, RIM Blackberry Devices, HP Local Printers,

Canon Local Printers, Linksys/Cisco Networking Equipment, Thin Client

desktops

PROFESSIONAL EXPERIENCE

UNITED STATES ARMY RESERVE, SEAGOVILLE, TX 2010

- PRESENT

Platoon Leader Signal Network Detachment

. Manage a networking section with $20,000+ in Cisco switches/routers

. Installed and maintain $10,000+ in software

. Maintain and update Live Communication Server

. Maintain and update Microsoft Live Meeting

. Maintain and update Microsoft Rights Management Server

. Monitor the Microsoft SQL 2000 server and updated whenever needed

. Maintain and updated Microsoft SharePoint/Windows SharePoint services

. Install and maintain MS Active Client

. Maintain Microsoft Office software

. Daily hardware support for Dell desktops and laptops, network printers,

switches, routers, wireless access points, ATT hotspot/air card

. Administered user accounts in MS Active Directory

. Completing desktop\laptop upgrades including, imaging, data migration of

Windows XP/ Vista/Windows 7, and application testing

. Responsible for 24/7 support for both base and residential locations

. Responsible for creating work schedules and giving evaluations;

allocating resources to optimize day to day support efforts as well as

new projects and IT expansion

. Manage a team of 30 Soldiers; 15 desktop support technicians and 15

support technicians

Fort Hood, Killeen, TX

April 2013 - May 2014

Assistant S3 and Projects Officer

. Responsible for developing projects and ensuring these projects are

complete within a timely fashion

. Presented project plans to my higher headquarters to secure funding as

well as met with military laborers to develop plans of action to start

and complete projects according to guidance given from higher

headquarters

. Responsible for Quality Assurance\Quality Control of teams training units

preparing to deploy overseas and implementing new training measures to

ensure quality training for client units

. Managed anywhere from 5 to 15 Soldiers to accomplish the many task given

. Served as the project manager for the deconstruction of an old Entry

Control Point which required coordinating troop labor and providing

supervision resulting in completing the project ahead of schedule

Key Accomplishments:

. Met current production goals for the year, which yielded a savings

of 3.7 million in projects

. Coordinated the successful completion of many multi-project

developments

Hewlett Packard Frisco, Texas

2013

Help Desk Technician

Desktop Support Technician that handled over 500 break/fix tickets of

HP/Dell Desktops and Laptops, troubleshot and repaired Windows XP software,

troubleshot and repaired Lexmark office printers, installed bank approved

software, installed and repaired MS office software

Key Accomplishments:

. Instrumental in the success of the windows 7 rollout

. Coordinated implementation tasks involving third party vendors as well

as provided consultation to clients on system integration

. Performed bi-annual hardware inventory assessment and compiled reports

. Provided end-user training for various hardware and software solutions

. Responsible for the maintenance of over 2.3 million dollars in

computer equipment

Parkland Hospital, Dallas, TX

2012 - 2013

IT Project Tech

IT Project Tech responsible for overseeing projects from start to finish,

filling a key role in project planning, budgeting, identification of

resources, and in project budget and accounting functions. Consistently

minimizing exposure and risk, revising work plans as necessary,

communicating and coordinating effectively with contractors, consultants,

sub-contractors, and laborers

Key Accomplishments:

. Met high production goals, resulting in an annual savings of $1.1M

for 5 projects

. Maintain top-level communication through timely, consistent project

status reports

. Coordinated successful simultaneous multi-projects

. Lead technician for Win 7 and Office 2010 migration project

. Installed over 100 22' monitors at the satellite campus

. Completed desktop\laptop upgrades including imaging, data migration, and

application testing

. Coordinated technology support efforts for 2,000+ users

. Coordinated the successful implementation of the epic software and thin

client hardware to all of the emergency rooms at the hospital

Ace Cash Express Corporate Office

2000 - 2002

Help Desk Associate - Responsible for answering calls from incoming centers

dealing with problems ranging from Point of Sale systems going down to

network online and offline printer issues. Was one of the main associates

used in testing new software and purchases of new hardware equipment.

Assisted the manager in developing new and innovative ways in meeting SLA

goals. Was key in bridging the gap between the helpdesk tier 1 group and

our tier II group.

Key Accomplishments:

. Met high SLA goals, resulting in being number 1 on the team

. Was a major contributor in the testing phase of new software for the

centers resulting in a net savings of 8.5 million for fiscal year 2001

. Assisted the Helpdesk manager in total overall reduction of SLA

numbers for the team

. Assisted in the rollout of new software to help improve sales numbers for

centers across the United States

MILITARY EXPERIENCE

UNITED STATES ARMY SEAGOVILLE, TX

U.S. Army Reserve, Seagoville, TX 1990 to 2010 Senior Mechanic

. Improved vehicle serviceability Managed and provided technical guidance

to 20+ Soldiers

. Conducted on the job training

. Completed maintenance forms and records

. Isolated and identified causes of malfunctions of electronic scanners

. Interpreted complex schematic diagrams

. Diagnosed malfunctions and performed and supervised corrective

maintenance on diesel engines and power generating units, including power

trains, and chassis components of wheeled vehicles

. Controlled linkage; breaks; clutches; and steering

Key Accomplishments:

. Counseled and mentored Soldiers; squad member was promoted to Staff

Sergeant

. Took care of Soldiers to make sure they were prepared for missions

. Conducted maintenance computer class during Battle Assembly for Soldiers

. Encouraged Soldiers to excel by enrolling them into correspondence

courses

. Instructed warrior task training to unit personnel during Battle Assembly

. Accounted for over 2 million dollars worth of equipment

. Completely rebuilt the technical library for the maintenance section

. Showed dynamic leadership qualities

. Motivated Soldiers by setting higher standards

. Won department of the Army level award

MILITARY OCCUPATIONAL SPECIALTIES

. Support over 30 servers; performed all daily duties of a Windows and

Citrix server Admin

. Performed all hardware, OS and software support

. Managed the Active Directory and Domain Controllers

. Installed and configured Ghost to move and Backup all desktop and

laptop pc's

. Input and managed the system for keeping up with the asset tracking

. Worked with HP, IBM and DELL servers, HP, IBM and Dell Blade Servers

and pc's.

. Created documentation for the project in MS Word, Excel, Visio and

Project.

. Motorpool safety NCO

. Tool room custodian

. Primary key custodian

. Squad leader

. ULLS-G clerk

. Driver's license monitor

. AOAP monitor

MILITARY TRAINING COURSES

. Primary Leadership Development

. Officer Candidate School (Management Course)

. Basic Officer leadership Course

. Unit Movement Officer Course

. Master Resiliency Trainer Course (expert in human emotions)

. Observer/Controller Trainer Course (Human Resources trainer)

. Sling load Course

. Aerial Delivery Course

Contact this candidate