AKSHAY A. WAINGANKAR

***, ***** ***, ***** ****** Rd, Malad-East. Mumbai-400097

Cell: +91-993*-***-*** ( acea46@r.postjobfree.com

Executive Profile

Front Office ... Administration...Hospitality Management

Possess proven good communication skills to interact with the customers and

giving priority to customer satisfaction. Strong analytic skills, ability

to deliver the commitments and managing staff to achieve objectives of the

organization.

Experiences

KAMA SCHACHTER. Bkc, Mumbai (November '2011 till date)

Sr. Front Office Executive

. Act in the capacity of the Front Office Manager in his absence and

ensuring the smooth functioning of the front office.

. Answering all incoming calls and handling caller's inquiries.

. Ensuring use of access cards by staff.

. Guide callers to the concerned person.

. Respond to guests and public inquiries.

. Maintain a sufficient record of office supplies.

. Maintain a common filing system and file all letters.

. Making Gate Passes for vendors and employees.

. Coordinated the repair and maintenance of office supplies.

. List work to be done for the day in the provided diaries for the

efficient time management, so as to complete all pending jobs and

assignments on time and in levels of priority.

. At the central Reception restrict the visitor's movement at the Lobby

level and coordinate with the floor staff and floor officers to keep

waiting time to the minimum. Also coordinate in-house conference room

facilities

. Managing planning & organizing for exhibitions.

. Greeting guest during exhibition.

. Maintaining records of visitor Data during exhibition.

MATIX CHEMICALS AND FERTILIZERS., Worli, Mumbai (April '2010 till

October'2011)

Sr. Front Office Executive / Admin Coordinator

. Act in the capacity of the Front Office Manager in his absence and

ensuring the smooth functioning of the front office.

. Brief New Employees about the standard operating procedures in Mattix

House on his/her 1st day of joining, to aid in their familiarization with

our company's culture.

. Ensuring use of access cards by staff.

. Guide callers to the concerned person.

. Relocation of staff coordinate with the departments involved, as per the

SOP for Relocation with the approval of GM.

. List work to be done for the day in the provided diaries for the

efficient time management, so as to complete all pending jobs and

assignments on time and in levels of priority.

. At the central Reception restrict the visitor's movement at the Lobby

level and coordinate with the floor staff and floor officers to keep

waiting time to the minimum. Also coordinate in-house conference room

facilities.

Sahayadri Guest House. Malabar Hill, Mumbai (Feb'2008 - Feb' 2010)

Front officer supervisor

. At the central Reception restrict the visitors movement at the Lobby

level and coordinate with the floor staff and floor officers to keep

waiting time to the minimum. Also coordinate in-house conference room

facilities.

. Ensure that all staff reports on time in proper uniform and well groomed

. Take over for the previous shifts and check the log book for the follow-

up action.

. Assign duties ensuring equal distribution of work load during the shifts.

. Brief staff correctly and encourage question so as to ensure two way

communication.

Check arrivals and departures and tally the room positions.

Raha Group of Industries. Mulund, Mumbai (Jan'2007 - Jan'2008)

Reception cum Admin Coordinator

. Exercise good communication skills on the telephone, giving an impression

of a friendly, efficient, and well informed person, leaving the caller

satisfied and giving a good impression of company.

. Solving Guest's grievances and queries when necessary.

. Monitoring the rooms with regards to Housekeeping.

SHOPPERS' STOP LTD., Andheri, Mumbai (Jan'2006 - Jan'2007)

Team Member - Loyalty Desk & Customer Service Desk

Promoted to provide an outstretched hand for increasing Customer base.

Coordinated and executed successful customer relationship strategies with

increasing brand value of "Shopping and Beyond".

. Training new recruits - Loyalty Program & Customer Service

. Maintaining & updating Database for Loyalty Program. Managing customer

queries, exchanges, repairs, and alterations.

o Accomplished "CEO - Trophy" at Cluster level for adding highest number of

customers to the loyalty program.

o Nominated for Employee of the year 2004. Rewarded twice for "Treasurer of

Month."

Education

Diploma in Hotel Management ( Dadar Catering College ( 2007

Bakery and Confectionary Course ( Dadar Catering College ( 2005

Personal Details

Date of Birth- 05thApr'87

Hobbies - Music, Travelling, Trekking

Languages Known- English, Marathi, Hindi

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