Customer Service Manager
Resume:
Rachel L. Morris
Westerville, Ohio 43081
*****************@*****.***
Highly proficient in determining customer needs. Possess good customer relations skills, and present a positive
company image. Strong interpersonal, listening, and rapport-building skills. Can effectively communicate with
customers, coworkers, business associates, and management while maintaining a positive working environment.
Experienced in general office business practices, answering customer inquiries, addressing problems, and
maintaining confidentiality. Demonstrates ability to work well under stressful conditions while maintaining a
sense of humor to ensure that projects and daily duties are completed. Welcomes new challenges, accepts
responsibility, and enjoy working with people.
Employment Summary
Modern Medical Inc. Lewis Center, Ohio 2011- 2012
Client Service Representative
Answered incoming calls from Work Comp insurance companies and also patients seeking supplies and
authorization. Made sure all orders were taken and authorized. Made outgoing calls for follow up and decision
making.
Edgepark Medical Supplies, Twinsburg, Ohio 2010- 2011
Customer Account Representative (Customer Service)
Answered incoming calls from customers and nurses needing to order medical supplies. Set up new accounts
including insurance information and medical background information. Follow up on orders to make sure they
were shipped as needed.
I was designated to be the representative that checked any voicemail left from nurses or doctors. I also had to
call nurses at the end of the business day to advise of any unshipped orders.
JJDelong and Associates Cleveland, Ohio 2008- 2010
Various Temporary assignments
Aetna Insurance New Albany, Ohio 2000-2002
Customer Account Representative
Answered and directed incoming calls, responded to customer inquires, managed customer and company
policies, and maintained high level of customer care and cooperative attitude, providing friendly service.
Operated and maintained standard office equipment.
Algorithm Inc. Mansfield, Ohio 1998- 2000
Technical Support Consultant
Took inbound calls from clients using our software. Had to troubleshoot software problems over the phone
while sometimes needing to travel to an onsite premises.
Education
Argosy University Phoenix, Arizona Present
Bachelors of Arts Psychology (online program)
Central Ohio Technical College Mount Vernon, Ohio 2006
1 year of Chemical Dependency Psychology with a minor in Human Services
Ohio State School of Cosmetology Columbus, Ohio 1996
Licensed Cosmetologist
Medicare Billing Procedures Class (certificate of completion)
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