Post Job Free

Resume

Sign in

Customer Service Sales

Location:
New Delhi, DL, India
Posted:
August 07, 2014

Contact this candidate

Resume:

Vibha Bakshi

****,

Vasant Kunj

New Delhi-******

Can be reached : ace9z0@r.postjobfree.com

Mobile 098********

[pic]

INTRODUCTION

Senior Management Professional With Hands On Experience Of Handling All

Major Organisational Functions Requiring Strong Coordinational & MIS

Skills Across Wide Spectrum Of Inter & Intra Departmental Functions. During

these years, having worked with multiple industry type, I have equipped

myself with various Administration & Executive tasks which include

efficient Communication & Governance, Managing Administrative Tasks,

Employee Engagement, Maintain Confidentiality & Accuracy between Senior

Management, employees and client to ensure proper lines of communication

critical in addressing problems and issues requiring immediate attention

and resolve . Co-ordination for collation of MIS from different functions

to consolidate at the company level and provide key in-sights for

appropriate actions have been my speciality.

CAREER OBJECTIVE

A Management Graduate having earned extensive experience in multi-

departmental setups acquiring learnt coordination and analytical skills,

looking for an opportunity to enlarge my career sphere where skills learnt

can be utilized in a mutually beneficial way.

SKILL SETS & ACHIEVEMENTS

Handling various administrative & professional challenges in conjunction

with top management like CEO/CFO/MD/COO/Director on day to day basis .

? Precious time of the seniors was eased out 20% by giving them

continous and prompt interactive service .

Proficient in handling DOS based Tally,Windows based Tally,ERP SAP along

with various customer based packages in accounts,

documentation,correspondence & Receivables.

? Reduced organizational additional costs of training and made

available the requisite data in time .Also imparted trained other staff

members in all the fields handled.

Have had handled various facets of service industry viz, hospital,export

houses,consultancy & turnkey projects handler, shipping line /logistics as

well as in Manufacturing viz, knitted garments unit.

? In times of recession and diversification had choice of multi

dimensional companies and no new recruitment was required .

Developed multi departmental entry /transfers viz accounts,receivables,

personnel & administration,exports-imports,Sales Overlook & MIS,Overseas

Contracts and Agents,Customer handling was not only asset to the company's

everchanging needs but also gave me variety with challenges to prove myself

.

? Self knowledge of various facets of the company enabled to take quick

decisions and saved time by 20%.

Handled Receivables Management along with Credit Control and Customer

Coordination/interaction has been a major task with closing of old bad

debts,restricting new bad debts with retaining the Customers loyalty by

satisfying them with best discounts and prompt service.

? Credit Control was bought to the level of Zero tolerance .Closure of

Bad debts accounts was completed by 80% and addition to new bad debts was

brought to less than 1%.

Proficient communicator pay attention in great detail to prompt & clarity

in email correspondence & other forms of communication .

? Set up the systems for effective communication and avoid all possible

defuncts to 5%.

Have not only passion but obsession in developing the quality standards in

service industry having basic faith in ensuring quality by judging when the

customer backs and not the product.

? Orientation of the customers regarding the company's policies helped

in retaining customers and Nil loss of Customer base because of prompt of

customer service .

IMPORTANT ASSIGNMENTS HANDLED

Briefings on few past employment starting with the last one,with major

profiles handled are :

Cargo Planners Ltd as Manager Corporate & looking after Overseas accounts

and contracts.Cordination & updating the VIP Clientele with

immediate solution

to their problems,Sea Import Pricing, Tenders,Sales

Deveopment, MIS relating

to sales, pricing, overseas agents,websites, various

affliations maintained,

Executive asst with Country Head, with other corporate

affairs.

Star Shipping Services (I) Pvt Ltd ( Zim Lines) Amonst world's top ten

Shipping

Lines,worked as Assistant Manager( 2005-2011) covering

Imports/Exports deptt

with accounts and administration .

a) dealing with all types of queries/clarifications/information as and

when

required by the consignee/overseas counterpart /Surveyor regarding

the

shipments.

b)SUMMARISING,,have dealt & handled complete cycle of Import Export

Documentation/accounting & clearance.

c)Keeping with the changing times,ZIM LINES reorganised the

functional

activities & introduced new ERP, THE SAP .Contrary to the scenerio of

IMPORTS

& EXPORTS team working independently for is complete cycle, Exports

documentation was centralised at corporate level and the FINANCE DEPTT

was

a)complete revamping of the finance deptt was done, systems were set, regular

MIS for outstandings/excesses were maintained & monitored.

b) all the activities of any changes in the shipment records, post

delivery oders

/release of Bill of lading is undertaken by self .

c) from handling the Credit applications /approvals & release of

payments as per

the Credit policy of the company is done.

d) checking and forwawding the Refund applications of the

Customers.d)complete control of Receivables is maintained wrt to

accounts/treasury .GN

MENTS

CGS Apparels P Ltd Joined As Senior Accountant and undertook complete

supervision of Bills discounting, maintaining Bank

Limits,Income tax,Suppliers

accounts,

Global Exchange (RNS) worked on finalization of accounts, supervised book

writing,MIS for Partners,Petty Cash,Bank and

administration.

Raghunath Equipments Pvt Ltd, As Accounts Officer in Consultancy,

turnkey

project & manufacturing and exports company handled

suppliers accounts,

bank Reco /Limits,customer accounts,Bill of Ladings,Export

projects,Marketing

personnel's Imprest income tax, personnel,adminstration .

Narinder Mohan Hospital Progressed from Accounts Assistant to Office

Supdt.

In eight years and handled accounts,PF,taxation,personnel and

adminstration

EDUCATIONAL /PROFESSIONAL QUALIFICATIONS

PGDBM from IMT College & recognized by IMT Ghaziabad, a post graduate two

year course for employed professionals ( 1986-88)

NIIT,for updating in the computer skills (1994).

MCMDAV College (Punjab University) graduated in B.Com (H) in First Div(

1982-85)

Holy Child School (Ghaziabad) made my education base in 10+2(ISC) & 10th

(ICSE) in First Div ( 1982 & 1980 respectively)

PERSONAL DETAILS

Vibha Bakshi,47 years, resident of 4141,Vasant Kunj, New Delhi -70 may

be corrosponded on ace9z0@r.postjobfree.com alternatively on mobile #

989*******.

Family members are professionals from the chapters of Chartered

Accountant/Company Secretary /Commerce and Law.English and Hindi are

languages for all purposes.[pic]



Contact this candidate