Customer Service Sales
Resume:
Vibha Bakshi
****,
Vasant Kunj
New Delhi-******
Can be reached : ***********@*****.***
Mobile 098********
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INTRODUCTION
Senior Management Professional With Hands On Experience Of Handling All
Major Organisational Functions Requiring Strong Coordinational & MIS
Skills Across Wide Spectrum Of Inter & Intra Departmental Functions. During
these years, having worked with multiple industry type, I have equipped
myself with various Administration & Executive tasks which include
efficient Communication & Governance, Managing Administrative Tasks,
Employee Engagement, Maintain Confidentiality & Accuracy between Senior
Management, employees and client to ensure proper lines of communication
critical in addressing problems and issues requiring immediate attention
and resolve . Co-ordination for collation of MIS from different functions
to consolidate at the company level and provide key in-sights for
appropriate actions have been my speciality.
CAREER OBJECTIVE
A Management Graduate having earned extensive experience in multi-
departmental setups acquiring learnt coordination and analytical skills,
looking for an opportunity to enlarge my career sphere where skills learnt
can be utilized in a mutually beneficial way.
SKILL SETS & ACHIEVEMENTS
Handling various administrative & professional challenges in conjunction
with top management like CEO/CFO/MD/COO/Director on day to day basis .
? Precious time of the seniors was eased out 20% by giving them
continous and prompt interactive service .
Proficient in handling DOS based Tally,Windows based Tally,ERP SAP along
with various customer based packages in accounts,
documentation,correspondence & Receivables.
? Reduced organizational additional costs of training and made
available the requisite data in time .Also imparted trained other staff
members in all the fields handled.
Have had handled various facets of service industry viz, hospital,export
houses,consultancy & turnkey projects handler, shipping line /logistics as
well as in Manufacturing viz, knitted garments unit.
? In times of recession and diversification had choice of multi
dimensional companies and no new recruitment was required .
Developed multi departmental entry /transfers viz accounts,receivables,
personnel & administration,exports-imports,Sales Overlook & MIS,Overseas
Contracts and Agents,Customer handling was not only asset to the company's
everchanging needs but also gave me variety with challenges to prove myself
.
? Self knowledge of various facets of the company enabled to take quick
decisions and saved time by 20%.
Handled Receivables Management along with Credit Control and Customer
Coordination/interaction has been a major task with closing of old bad
debts,restricting new bad debts with retaining the Customers loyalty by
satisfying them with best discounts and prompt service.
? Credit Control was bought to the level of Zero tolerance .Closure of
Bad debts accounts was completed by 80% and addition to new bad debts was
brought to less than 1%.
Proficient communicator pay attention in great detail to prompt & clarity
in email correspondence & other forms of communication .
? Set up the systems for effective communication and avoid all possible
defuncts to 5%.
Have not only passion but obsession in developing the quality standards in
service industry having basic faith in ensuring quality by judging when the
customer backs and not the product.
? Orientation of the customers regarding the company's policies helped
in retaining customers and Nil loss of Customer base because of prompt of
customer service .
IMPORTANT ASSIGNMENTS HANDLED
Briefings on few past employment starting with the last one,with major
profiles handled are :
Cargo Planners Ltd as Manager Corporate & looking after Overseas accounts
and contracts.Cordination & updating the VIP Clientele with
immediate solution
to their problems,Sea Import Pricing, Tenders,Sales
Deveopment, MIS relating
to sales, pricing, overseas agents,websites, various
affliations maintained,
Executive asst with Country Head, with other corporate
affairs.
Star Shipping Services (I) Pvt Ltd ( Zim Lines) Amonst world's top ten
Shipping
Lines,worked as Assistant Manager( 2005-2011) covering
Imports/Exports deptt
with accounts and administration .
a) dealing with all types of queries/clarifications/information as and
when
required by the consignee/overseas counterpart /Surveyor regarding
the
shipments.
b)SUMMARISING,,have dealt & handled complete cycle of Import Export
Documentation/accounting & clearance.
c)Keeping with the changing times,ZIM LINES reorganised the
functional
activities & introduced new ERP, THE SAP .Contrary to the scenerio of
IMPORTS
& EXPORTS team working independently for is complete cycle, Exports
documentation was centralised at corporate level and the FINANCE DEPTT
was
a)complete revamping of the finance deptt was done, systems were set, regular
MIS for outstandings/excesses were maintained & monitored.
b) all the activities of any changes in the shipment records, post
delivery oders
/release of Bill of lading is undertaken by self .
c) from handling the Credit applications /approvals & release of
payments as per
the Credit policy of the company is done.
d) checking and forwawding the Refund applications of the
Customers.d)complete control of Receivables is maintained wrt to
accounts/treasury .GN
MENTS
CGS Apparels P Ltd Joined As Senior Accountant and undertook complete
supervision of Bills discounting, maintaining Bank
Limits,Income tax,Suppliers
accounts,
Global Exchange (RNS) worked on finalization of accounts, supervised book
writing,MIS for Partners,Petty Cash,Bank and
administration.
Raghunath Equipments Pvt Ltd, As Accounts Officer in Consultancy,
turnkey
project & manufacturing and exports company handled
suppliers accounts,
bank Reco /Limits,customer accounts,Bill of Ladings,Export
projects,Marketing
personnel's Imprest income tax, personnel,adminstration .
Narinder Mohan Hospital Progressed from Accounts Assistant to Office
Supdt.
In eight years and handled accounts,PF,taxation,personnel and
adminstration
EDUCATIONAL /PROFESSIONAL QUALIFICATIONS
PGDBM from IMT College & recognized by IMT Ghaziabad, a post graduate two
year course for employed professionals ( 1986-88)
NIIT,for updating in the computer skills (1994).
MCMDAV College (Punjab University) graduated in B.Com (H) in First Div(
1982-85)
Holy Child School (Ghaziabad) made my education base in 10+2(ISC) & 10th
(ICSE) in First Div ( 1982 & 1980 respectively)
PERSONAL DETAILS
Vibha Bakshi,47 years, resident of 4141,Vasant Kunj, New Delhi -70 may
be corrosponded on ***********@*****.*** alternatively on mobile #
Family members are professionals from the chapters of Chartered
Accountant/Company Secretary /Commerce and Law.English and Hindi are
languages for all purposes.[pic]
Contact this candidate