Customer Service Sales

Jill E. Siebert

**** ********* **. ******, ** ***11 419-***-****

************@*****.***

SUMMARY

Solid experience in sales and marketing related fields with emphasis

on long term client retention; marketing/advertising/on-line digital

solutions and new business development.

EMPLOYMENT

The Blade Newspaper - Toledo, OH

1997 - Present

Advertising Account Executive - (2002 to present)

. Assess customer needs and recommend Blade print and on-line

products to grow client's business.

. Maintain existing accounts, ad schedules, design needs and

changing market trends.

. Prepare presentations using current market information to

assist customers with intelligent advertising options.

. Negotiate contracts to best meet customer's business needs.

. Meet or exceed company goals consistently.

. Received several awards for sales and customer service

performance.

Advertising Account Executive / Southern Lucas/Fulton Counties

(2000-2002)

. Worked with outlying clients on advertising campaigns to

attract customers to their unique products and services.

. Created themed ad pages in territory to highlight local events,

festivals and holidays.

. Successfully grew this area to over 150% of anticipated company

goal.

Work closely with departments to meet the day-to-day challenges

and deadline issues that arise in publishing a daily newspaper;

while keeping advertising clients satisfied with the final

product. This requires solid relationships and consistent

teamwork.

Ad Assistant - Major/National Accounts (1999-2000) Local

Territories (1998-1999)

. Provided ongoing support to Major/National Sales Reps.

. Maintained high volume customer service for local grocery

stores, malls and national account advertisers.

. Prepared analytical marketing reports as required by

advertisers.

. Assisted 5 local territory reps in day-to-day ad flow

operations. Found creative ways to assist reps in relaying

pertinent advertising information to clients, which allowed

them to enhance their time in the field.

. Answered daily inquires for advertising information; scheduled

ads, checked on creative and worked very closely with prepress

to assure quality ad production.

. Covered reps on vacation, with consistent customer/product

satisfaction.

Classified Sales Representative (1997-1998)

. Telephone sales to customers advertising a variety of goods

including real estate, automotive and help wanted. Assisted

in writing copy for ads to meet customer needs. Handled

obituaries, announcements and specialized classified ad

features. Achieved national award for creation of an

entertainment feature within a classified category.

Buckeye Pumps - Toledo, Ohio

1993-1997

Inside Sales / Office Manager

. Handled inside sales, purchasing and customer service.

Performed all aspects of office management including

preparation of daily, weekly and monthly reports. Purchased

necessary equipment and supplies. Provided ongoing support to

outside sales staff.

Midwest Fluid Power - Toledo, Ohio

1990-1993

Inside Sales

. Responsible for orders and quotes being processed via on-line

order entry system. Involved in purchasing and outside sales

with extensive customer contact.

Plaskon Electronic Materials

1986-1990

Sales Coordinator

. Provided sales support to management and staff. Created

systems to follow-up on orders and shipment schedules.

Promoted to Sales Coordinator.

. Daily interaction with worldwide customers, prospects, field

sales and distributors. Key account responsibility i.e.,

Texas Instruments and National Semiconductor.

. Logistics responsibility for on-time delivery to overseas

production facilities

EDUCATION

University of Toledo Woodward High School

Degree: Marketing Business Major -

Honors Grad

Attended numerous seminars and classes to consistently stay abreast

of market trends and personal and professional growth. Completed

several courses in on-line digital marketing and advertising.

Completed "Social Media PRO" and use "Social Media" to build client

base.

COMMUNITY

Champion Credit Union - Toledo Ohio

1998- present

Serve as officer - Secretary Board of Directors. Attend monthly

board and committee meetings with scope for growth in an ever

changing financial environment. Successfully served this team to

build additional locations to service our expanding 5200 members

with a strong $47 million solvent financial institution.

Attend networking groups monthly...Professional Remodelers, Point

Place Business Association and BNI luncheon groups. Assist

several non-profits with fund raisers and assist with outreach to

build community awareness of their missions.

PROFESSIONAL SKILLS

Detail oriented...Problem solver...Proven sales ability...Strong

relationship building skills Positive and motivating...Solid

computer skills...Teamwork oriented.

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