Customer Service Sales Representative

Ali Akber Mir

* ***** ********, ****, **, L*T *T*

Cell: 416-***-**** Home: 905-***-****

Email: ***.***@****.**

Dear Hiring Manager,

I am writing in response to the job posting available. In my past

position as a Direct Sales Representative with Doha Bank, I have had the

opportunity to have extensive training in every aspect of financial

services, as well as to excel in my organization, interpersonal and

customer service skills. In addition to the responsibilities listed in my

job requirements, I have gone far beyond the call of duty to ensure all

clients and potential clients have the best experience possible with my

branch.

In my time with Doha Bank, I have also had the opportunity to open

various types of accounts, complete daily reports, and perform operational

management tasks. My strengths include excellent communication and

negotiation skills, abilities to recognize and resolve problems, inspire

cooperation and achieve deadlines as well as give keen attention to details

and accuracy. I excel under pressure and in a fast paced environment. I am

very deadline driven and have the ability to multi-task and prioritize,

which would be a great asset to this position. I am a team player with

vast decision-making skills who thinks quick on his feet.

I feel certain that my strong initiatives and commitment to

excellence, coupled with demonstrated experience in the above discipline

would be of immediate value to your company.

I would welcome a chance for an interview to discuss further your

needs and my abilities to meet them in more details.

Looking forward with great interest to your reply.

Thanking you,

Ali Akber Mir

Ali Akber Mir

7 CARLE CRESCENT, AJAX, ON, L1T 3T7

Cell: 416-***-**** Home: 905-***-**** Email: ***.***@****.**

Objective

To focus on the expanding local markets and opportunities for maximizing

the profit of the company and reaching the new milestones. My experience

can help in enhancing the productivity and will hone in on the specified

goals of the company.

Professional Efficiencies

* Excellent communication skills, ability to work with Senior Leadership

and Team Members.

* Disciplined approach to complying with Corporate Standards

* Advance computer skills/systems literacy (e.g., Back Office System,

Word, email)

* Quality Assurance

* Course Administration

* Academic Administration

* Good Communicator

* Planning

* Customer Service

* Report Production

* Supervising

* Maintenance

* Staff Development

Direct Sales Representative

Doha Bank, Doha, Qatar ` Jan

2012 - May 2014

. Make direct contacts with customers and the target market in selling

Bank's products & services.

. Review the characteristics of Bank's products, identify weaknesses and

suggest improvements in the packaging of the products.

. Conduct market research and comparative analysis for improving Bank's

market share and for product refinement & fine-tuning.

. Assist in conducting customer satisfaction surveys and proposes

concepts to meet customer needs and expectations and keeps abreast of

the latest developments and innovation in banking products.

. Assist in handling product launching / promotional programs / product

complete literature pertaining to products under development.

. Maintain local and international client's database to promote Bank's

new and re-packaged products.

. Coordinate with branches regarding marketing & sales of Bank's

products

. Organizing branch events with executives & other banking partners.

. Recommend workflow for customers and process administrative duties to

improve efficiencies and customer service.

Administration Officer

Construction Education and Training Authority Jan

2007 - Dec 2012

* Helping in writing up of policies and procedures and also critical

reports.

* Organizing workshops, seminars, cross-institutional networks and

training programs.

* Giving specialist administrative support and advice or guidance to

students.

* Assisting with marketing activities.

* Dealing with complaints and enquiries.

* Regularly liaising with government and regulatory bodies.

* Meeting face-to-face with students to give guidance.

* Answering and dealing with telephone enquiries.

* Ensuring that the company website is up to date with the latest

information.

* Preparing agendas and writing up minutes.

* Re-solving maintenance issues and arranging routine maintenance.

* Helped to organize examinations and assessments.

* Gathered data and statistics to prepare reports for senior managers.

* Providing general administrative support and be responsible for

servicing and coordinating committees.

* Was responsible for purchasing office equipment.

* Involved in practical planning and delivery of courses.

* Was responsible for coordinating small projects.

* Processing of all suppliers invoices.

* Raising invoices and credit notes.

* Providing dedicated support to the academic staff across a range of

activities like teaching programs, administration and discipline-level

organization.

* Ensuring that examination papers are drafted within the appropriate

timescales.

* Ability to work efficiently and with minimal supervision.

* Effectively organizing and prioritizing work duties.

* In depth knowledge of course evaluation and course approval

procedures.

* Maintaining and awareness of developments in academic regulation and

best practice.

* Able to effectively co-operate with colleagues to ensure goals and

targets are met.

* Having the ability to deal positively with changing circumstances.

Education

. B.Ed - Hill University

. Neboosh Safety Training Certificate

REFERENCES - available on request.

Ali Mir

2

Ali Mir

2

Contact this candidate