Manager Sales
Resume:
J on P r ice
Orange Park, FL 32073
Hard worker, fast leaner, powerful communication skills. Able to establish immediate
t rust and confidence. Willing to do any work to get the job done. Good leadership skills,
and highly organized. Familiar with computer software and hardware. H ighly
p rofessional and effective closer. Persistent, patient, and sensitive to customer's needs
and apprehensions to effectively overcome objections to sales in a calming and convincing
manner
Logical I nventory Solution- Brokers Assistant
M arch 2014- Present
• Posting ads on the in ternet
• Placing vehicles on Central Dispatch
• Handling inbound calls from potential customers
• Placing calls to auto carriers for quotes
• Giving quotes to customers
A uto Chlor System Sale and Service Tech A ugust
2013-March 2014
Maintain a monthly sales and service route around the Jacksonville area. Sell Auto Chlor
p roducts and service Auto Chlor machines. Keep up with inventory on a daily basis.
Collect lease and product payments from clients.
Consumer Attorney Services, P.A M arch 2012 –
A ugust 2013
Q/A manager/Retention Manager/Billing M anager
• Helped start the refund processes for the loan mod and foreclosure defense
p rograms
• Created the Retention department, wrote, and updated SOP’s for the retention
department
• Helped set up a retention t racking for the entire legal department
• Do weekly reports for retention, collection, Legal, and compliance departments
• Handle most escalated client calls that want to cancel or request a refund
• Collect on clients that are past due in all forms of payments to the fi rm
• Hold team building meetings to streamline the processes of the departments
• Reviewed client case files to determine if we need additional documents from them
• Audited client files for the legal department to determine next steps
• Created a call t racking system for the Legal, Billing, Retention, Compliance, and
Lender
Correspondent departments
• Created a daily and monthly call report that grades the employee on their
performance
• Monitored 75 employees daily to increase call quality and cut down on client’s
retention
• Pulled any calls for management and retention Problem solving for the all
departments
• Reviewed all calls and document them in a t racking system
• Audited the fi rm’s fi rst pays verifying that the client is paid up to date
• Audited new client files that were sent to legal daily
• Gave feedback to management to help coach their employees
• Created t racking system for the QA department & resolved problems for all
departments
• Set call requirements and talk time requirements on daily and weekly basis
• Wrote SOP’s for compliance and explained our process to the clients
• Held daily t raining classes for the staff and new hires in retention techniques
Billing Manager/Collection Manager
• Reported daily numbers to accounting
• Managed employee t ime sheets
• Pulled L ien Reports for audits
• Manage Pay Change forms for billing and resolutions compliance
• Wrote SOP for the billing department and updated old SOP with new changes for
t he fi rm
Page 2
Jon P r ice 904-***-****
GC Services January 2012 – March 2012
Student Loan Collector
• Completed over 1200 outbound calls a week from a non-dialer
• Maintained a client file of over 4500 to make sure all files were touched on a
monthly basis.
Fowler Hodges Inc. Texaco Express Lube March 2010 – December
2011
Assistant Manager
• Sold products and services to maintain our customer’s vehicles
• Preformed services when short staffed such as oil changes, brake jobs, and fuel and
a ir fil ters
• Assisted with the opening and closing of the shop on the manager’s days off
Sanders Ford March 2006 – November
2008
Inventory Manager of Used Cars/sales
• Traveled to Used car auctions
• Ran a wholesale silent auction at the dealership
• Responsible for getting the used cars stocked in and through service in a timely
manner
• Assisted the GM on any other odd jobs
Diversified Consultants Inc February 2004 –
December 2006
3 rd P a rty Collector
• Collected on telecom debt
• Worked the Program Latitude
• Worked off a dialer
• Skipped t raced
Enhanced Recovery Corp
3rd P a rty Collector October 2002-
February 2004
• Collected on 3rd party credit cards, over drafted checking account, telecom debt
• Worked the Program Latitude
• Worked off a dialer
• Skipped t raced
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