Customer Service Sales
Resume:
James E. Chevalier
Middleburg, FL 32068
****************@*****.***
I’m an extremely talented customer service professional with extensive skills and experience in Customer Relations, Sales, Tech Support, Face-to-Face, and Telemarketing Service.
Profile
* Bilingual- Creole and English (Some French)
* Exceed more than five years of experience in customer service; account maintenance, problem-solving, and trouble-shooting.
* Implement proactive planning procedures to avoid problems in the first place.
* A+ CERT* Computer Security.
* Proficient knowledge using both Windows and Mac systems; Microsoft Excel, outlook, and Microsoft Word.
* Admirable leadership skills with the ability to train, motivate, and supervise customer service employees.
On job Achievements
* Increased every sales departments that I worked with significantly.
* Utilized persuasion and mediation skills to drastically reduce potential problems by presenting effective de-escalation methods.
* Proactive planning led to exceeding customer satisfaction matrix.
Employment
Convergys/ AT&T, Jacksonville, FL
Feb 2013 - Present
Resolution Coach/Customer Service Trainer
* Trains, monitors, coach and develop new Call Center representative.
* Provide floor assistance to representatives with questions and escalated situations.
* Conduct outbound/ receive inbound calls to achieve and exceed sales goals.
* Offline account audit/management.
* Assign task to agents to establish and meet goals for sales and customer satisfaction.
* Maintain quality control/satisfactory records and constantly seeking new methods to quickly and effectively improve customer service.
Wal-Mart, Orange Park, FL
Sep 2008- June 2011
Connection Center/ Team Leader
* Managed contracts and audit accounts for AT&T, T-Mobile, and Verizon.
* Weekly quality control phone/ contract inventory
* Performed face-to-face sales and provided exceptional customer service.
* Build strong rapport with all new and returning customers to established trust.
* Exceeded monthly quotas for all sales of wireless products and accessories.
* Documented all customer interactions while performing multiple tasks at once.
* Was responsible for large amount of money received in the form of cash, personal checks or credit, and debit cards.
* Was accountable for performing, reviewing, requesting credits check for customers.
Education
Florida State College, Jacksonville, FL
Bachelors of Science- Business Administration
Associate of Arts-General Edu
Currently attending
Completed
Ridgeview High, Orange Park, FL
Standard Diploma
Graduated
References Furnished Upon Request
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