Customer Service Project Manager

Steven T. Fuller

**** ***** ***** ***** **

Marietta, GA 30008

601-***-****

*************@***.***

Objective An able, enthusiastic, skilled, and reliable Public Relations

Officer seeking a position that reflects my experience, skills, and

personal attributes including dedication, meeting goals, creativity, and

the ability to follow through.

Education

Psychology Major, Tougaloo College, Tougaloo, MS; 120 credit hours

Professional Experience

Convergys

Customer Service & Problem Resolution Rep II

March 2014 to Present

. Interface with customers via inbound or outbound calls for the purpose

of resolving routine problems with products or services.

. Handle questions via phone addressing billing, upgrades or

troubleshooting issues for telecommunications, cable and technology

clients.

. Reporting/escalating issues through the appropriate channels.

. Effectively communicate (verbally & written) information with his/her

team members & customers alike.

. Strive to meet highest level of customer satisfaction by resolving

customers issue in professional & timely manner.

. Multitasking through multiple computer software programs while

interacting with customers.

. Broad working knowledge of AT&T practices and operations and

demonstrates continued and consistent proficiency in most of the skill

sets utilized within the Host Call Center.

Mississippi State Hospital

Whitfield, MS

Public Relations: Production Coordinator

Print & Internet Media/ Vocational Training Instructor/

Gift Shop Manager/ 40 hours worked per week

May 2002 to February 2014

. Create, organize, manage, and distribute internal and external

hospital publications

. Coordinate media relations and assist with maintaining a positive

image of the hospital

. Research and report employee news events and assist Communication

Manager/Community Affairs in print and internet media related projects

. Promote Anti-Stigma of Mental Illness/Suicide Prevention through oral

presentations of the Mississippi Department of Mental Health Think

Again/Shatter the Silence Campaigns

. Provide guided tours of Mississippi State Hospital to visitors

. Taught vocational training skills such as domestic, social, leisure,

and retail management

. Instructed and assessed individual's development, performance, and

progress

. Monitored, supervised, and evaluated performance of staff

. Managed day-to-day operations of a 1,500 bed hospital gift shop

. Responsible for purchasing and promotional campaigns to increase

production and sales

. Employee of the Month- January 2010

Skills/Activities: Technically proficient on Mac & Windows in Microsoft

Office Suite (Word, Access, Excel & PowerPoint), Adobe Photoshop & Quark

Xpress;Typing- 40wpm, 2008 Mississippi Real Estate Licensed Realtor, 2011

Leadership Rankin County Chamber of Commerce graduate, Presidential

Scholar, National Honor Society, Certified Nursing Assistant, and

Cardiopulmonary Resuscitation(CPR)- Healthcare Provider level

Continuing Education Credits- Social Media Marketing, Adobe Photoshop and

Advanced Writing

References: Available upon request

Contact this candidate