Human Resources Manager
Resume:
ROBERT J. MARCIL
Wayne, PA **087
*********@*****.***
PROFILE
Entrepreneurial driven, dynamic, human resource professional with
experience working for several privately held and publicly traded
businesses. Successfully achieved company goals and objectives through
alignment of human resource and business plan strategies. Areas of
expertise include 20 business openings and 39 business acquisitions due
diligence. Developed and implemented:
. Customized Employee Handbooks and HR Policy and Procedure
Manuals for 39 businesses and six organizations
nationwide.
. Customized Health and Welfare Insured Benefit Plans and
Retirement Savings Plans for 39 businesses; served as Plan
Administrator for all 39 plans.
. Customized HRIS Systems using ADP, PayChex and Ceridian
Systems.
. Excellent communication skills utilized in provision of
guidance to field Directors of Human Resources and
Management Teams in effectively handling employee
engagement/relations, organizational development via
creation of learning environments, employee branding
initiatives and training succession plans.
. Dynamic Recruitment Strategy used to secure Executive
Management Talent (i.e. General Manager, Director of
Finance, Director of Sales and Marketing, Director of
Revenue Management, Director of Food and Beverage,
Director of Engineering, Director of Human Resources,
etc.).
. Extensive knowledge in nationwide Employment Related
Federal and State Laws.
. Maximum attainment of budgeted/forecasted business plans
results.
PROFESSIONAL EXPERIENCE
ACCESS HOTELS AND RESORTS
Human Resources Consultant
January, 2014 - March, 2014
Engaged to complete Human Resources due diligence and on-site acquisition
activities for the Serrano Hotel (San Francisco, Ca./300 rooms/150
employees). Developed Employee Handbook, Insured Health and Welfare Benefit
& Retirement Savings Plans, HR Policies & Procedures Manual, conducted all
Employee Processing and New Hire Employment Sessions and recruited
Executive Committee Management.
NHH HOTELS AND RESORTS, Philadelphia PA 2008-2013
Hotel ownership/management company comprised of four first-class hotels
with 800 rooms located in Pittsburgh, Pa., Atlanta, Ga., Las Vegas, NV.,
and Lake Tahoe, NV. Employment: 280 employees with 45 salaried exempt
management.
General Manager /Director of Human Resources of CalNeva Resort Spa Casino
April, 2009 - Sept. 20, 2013
200 Room historic, Landmark Hotel located on Lake Tahoe, Crystal Bay, NV.
Total revenues $4.2 million; employee base 75 team members. Employee
Retention 2012: 75%. Handled overall human resource administration,
employee relations, performance management, HRIS Systems, Executive
Recruitment of management and hourly team members, training and succession
plans, guidance and support to departmental managers in management of their
workforces, conducted Monthly All Employee Meetings. Net loss turnaround
$1.2 million. Team achieved a Flex of 114% YTD 2012. Total Property Revenue
increased from 2009 to 2010 by 22.6% and from 2010 to 2011 by 25.42%. Team
achieved 100% of Budgeted Net Operating Income 2012. Team surpassed First
Quarter 2013 budgeted revenues by $100,000 dollars. Team surpassed March,
2013 top line revenues by $40,000 dollars.
Executive Vice President Human Resources July 2008 - April 2009
Overall responsibility for Human Resources administration, insured benefits
and retirement saving plan administrator for plans at all four hotels.
Created and implemented Human Resources Policy and Procedures Manual at all
four hotels. Personally handled all aspects of the Human Resource Due
Diligence for all four property acquisitions. Collaborated with senior
management in alignment of human resources strategy and business plan
strategy resulting in maximum achievement of hotel business plan results.
MELROSE HOTEL CORPORATION, Philadelphia, PA 2001-2006
Management Company comprised of 4, four-diamond hotels nationwide valued at
$226 million. Employment base: 500 employees with 100 salaried exempt
management team members.
Senior Vice President Human Resources
Directed four business unit level Directors of Human Resources in
development, implementation and administration of new brand customer and
service standards and systems. Efforts included: Strategic Employment
Branding initiatives, Organizational Development Plans, Compensation
Systems, Employee / Industrial Relations, Training and Development
Programs, Health and Welfare Benefit Administration, Customer Relations
Standards, Quality Assurance, Safety, Workers' Compensation, Unemployment
Compensation Management, Employee and Management Opinion Surveys, and
individual hotel Human Resource Office Administration and Compliance
through personal visits, audits and on-going communication.
. Enhanced company-wide retention to 82% in 2005 through collaborative
management team effort using effective strategic communications and
retention initiatives, and employee training programs.
. Designed and implemented Employee Feedback and Action Planning Program
which resulted in achievement of superior company-wide employee
satisfaction results. Collaborative efforts reduced company wide turnover
from 100% to 18% from 2001-2005.
. Maintained consistent company wide Customer Satisfaction Scores of 90% or
greater during 2002-2005 by creating and implementing effective employee
training to achieve superior service results.
HR BENEFITS & COMPLIANCE, INC., Ridgefield, CT/Radnor, PA. 1998-2001,
2006-2008
Human Resources consulting business whose primary focus is working with
small to medium size organizations evaluating their existing human
resources department to ensure labor law compliance as well as maximization
of contribution towards achievement of company business plan.
President (1998- Present)
. Developed Employee Handbooks, Human Resource Policies and Procedures
Manuals, company wide Health and Welfare Benefits Programs, and
Retirement Savings Plans for a major hospitality organization, two start-
up companies and several privately-held businesses throughout the United
States.
. Completed Human Resource due diligence and on site acquisition activities
for eight companies.
HEI HOTELS, LLC, Westport, CT 1991-1997
Ownership and Management Company expanded from four first class properties
to 22 branded properties nationwide generating over $250 million in
revenue. In 1997, became a wholly owned subsidiary of Starwood Lodging
Corporation.
Corporate Director of Human Resources (1991-1997)
Directed Corporate Staff and Directors of Human Resources within 22 hotels
nationwide developing, implementing and administering corporate wide Human
Resource Systems. Employee base: 4000; Salaried Exempt staff: 400 Managers.
HILTON INNS, INCORPORATED, Beverly Hills, CA 1979-1990
Wholly owned subsidiary of Hilton Hotels Corporation, comprised of 214
franchise hotels and 49 Eastern Region hotels.
Director of Operations, Eastern Region, Tarrytown, NY (1989-1990)
Director of Operations, Northeast Division, Tarrytown, NY (1987-1989)
Director of Operations, Mid-Atlantic Division, Washington, DC (1985-1987)
Manager of Project Coordination, Eastern Region, Tarrytown, NY (1984-1985)
Divisional Manager - Operations, Eastern Region, Tarrytown, NY (1981-1983)
Training Manager, Eastern Region, Tarrytown, NY (1979-1981)
EDUCATION
Johnson and Wales University, Providence, RI
Bachelor of Science, Magna Cum Laude, Hospitality Management
Certificate of Completion of the SHRM Learning System, Society for Human
Resource Management, May, 2006
Certificate in Professional Human Resource Management, Villanova
University, Villanova, PA. May, 2006
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