Customer Service Sales

Robert J. Andrijov

**** ************ *****, ***********, ** 27358

973-***-**** 973-***-**** ************@*****.***

REGIONAL SALES & OPERATIONS MANAGER

Leads regional business teams to successful new business development, competitive market share expansion, customer

satisfaction, employee retention and profitability. Establishes lasting business relationships across multi-state territories

and develops award winning sales teams. Achieves top results by mentoring and motivating staff to exceed targets in

all performance categories.

PROFESSIONAL EXPERIENCE

ENTERPRISE RENT-A-CAR 1998 – 2014

Regional Rental Manager, Wayne, NJ (2012-2014)

Directed sales growth, profit, customer service and employee retention results of a regional territory located within the

industry's most competitive market. Worked directly with senior leadership to develop and implement mid and long-

range strategy for new and existing business opportunities and maintained client relations with top executives and key

decision makers. Provided support and oversight to 7 divisions including business sales, recruiting, business

management, human resources, vehicle repair, risk management and operations. Routinely conducted high-energy

field-visits to evaluate brand integrity, market penetration, customer interaction, sales initiatives and development.

• Increased annual revenue in excess of $3M.

• 2013 Presidents Award winner for exceeding all company goals (customer service, profitability, fleet growth

and employee retention).

• Developed and implemented inside sales strategy, process and accountability that produced top sales results in

the Northeast territory 2013 (1/52).

• Increased market penetration and process efficiency in a Software as a Service (SaaS) sales operation for

Enterprise software application used in the insurance and replacement industry.

• Increased new business production through a disciplined consultative marketing strategy and effective KPI

management process. Recognized with 2013 Growth Milestone Award.

• Implemented regional customer service training and operational performance process throughout a 40

location territory that produced a 3 percentage point increase in customer service “top box” results.

Regional/Area Manager, Greensboro, NC (2006-2012)

Managed a territory of 32 corporate owned locations and 250+ full and part-time employees, including 2 airport and

maintenance facilities. Trained and recruited staff, acquired real estate, negotiated contracts and managed assets.

Performed financial and fleet forecasting and planning.

• Implemented and executed strategic sales and marketing process that provided focus and accountability for

results driven performance.

• Motivated and advanced a regional team to produce leading results in sales, service and profitability

Ranked #3 Area Manager Southeast territory 2012 (3/56).

• Developed and implemented in-bound phone process and audit compliance procedures for regional territory

that contributed to growth results 211% above company average in 2011.

• Achieved rank of #1 Ancillary sales region in Southeast territory 2010/2011 by improving training,

accountability and overall morale.

• Created strategic leisure revenue management model that produced significant increase in retail bookings and

revenue 2009 Growth milestone recipient.

• Improved cost control and variable expense reduction without eliminating any positions ranked the #2

overall cost control region in Southeast territory 2008.

• Created and implemented regional customer service training and operational performance process that was

consistently executed throughout a 30+ location territory and produced a 2 percentage point increase in

customer service results.

ROBERT J. ANDRIJOV Page 2

Area Rental Manager, Neptune, NJ (2002-2006)

Led team of 35 representatives in the fields of direct marketing, inside sales and customer service while serving as a

trainer and mentor. Created strategic brand alliances to expand current client portfolio.

• Developed engaging, results-oriented behavioral field-visit process Ranked # 1 area manager and Diamond

Club Recipient Northeast territory 2005.

• Ranked #1 fleet growth area in NJ 2004/2005 as a result of new business production, improved client

retention and exceptional in-bound phone sales techniques.

• Received top honors for superior results in customer service, profit, fleet growth and employee retention

results in 2003. Recognized with Presidents and Exceptional Achievement Award.

Regional Business Sales Manager, Neptune, NJ (2001-2002)

Dual business development and account executive role. Developed B2B leads through branch offices and prospecting

in central NJ region. Conducted consultative sales meetings and closed new business. Managed $12 million

global/regional account portfolio.

• Created and implemented regional B2B prospecting and sales training that resulted in 32% existing account

revenue growth and $500K new business production in 2002.

• 2002 Exceptional Achievement Award winner for exceeding all targets (revenue growth, customer

satisfaction, proficiency and profitability).

Branch Manager – Management Trainee, Cranbury, NJ (1998-2001)

Managed all P&L functions, customer service, growth and employee development results of an individual location.

• 2001 #1 Profit in Central Region (1/36)

• 2001 #2 Growth in Central Region (1/36)

• 2001 #3 Customer Service in Central Region (1/36)

EDUCATION:

Criminal Justice, Monmouth College – West Long Branch, NJ

AFFILIATIONS:

N.J.B.I.A New Jersey Business Industry Association

Urban League of Morris County

Chamber of Commerce – Morris, Passaic, Bergen and Sussex County

N.J.C.C. North Jersey Chamber of Commerce

Meadowlands Regional Chamber

CERTIFICATIONS:

Advanced Leadership Training

McKinney and Next Level Sales Training

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