Customer Service Sales

Thomas Tucker

**** ***** ***

Titusville, FL. ***80

HP: (321) 607- 6025 ********@***.**.*** CP: (321) 960- 0684

PROFESSIONAL PROFILE

Highly motivated logistics professional, well versed in supply chain management and training in the aerospace

industry with over twenty years experience working specifically with the NASA Orbiter fleet.

* People Soft * Calibration Support * Training and Development

* Maximo * Record Retention/Updates * Material Expeditor

* Crib Master * Shipping/Receiving * Warehouse Equipment

* TICS/IPCS * Multi-tasking * Strategic Thinking

* Communication Skills * Complex Problem Solving * Computer Literate

* Team Player * Aerospace Industry Knowledge * Customer Service

* Lean Six Sigma * Tool Crib Operations *RSSS Tracking System

* Versirent RTO System

EXPERIENCE

Buddy's Home Furnishings Titusville, Florida

Assistant Store Manager, 04/2013 - Present, Responsible for daily operations of the showroom, and

managing store personnel

• Assist the General Manager to meet the sales goals

• Ensure that the store complies with company standards for quality, safety, and customer service

• Prepare daily work schedules and work assignments

• Manage daily activities of store personnel

• Manage inventory and cash assets

• Ensure that the showroom is properly stocked

• Complies with all applicable federal, state, and local statutes

• Maintain detailed operating records, reconcile daily transactions, and maintain internal quality

control standards

• Maintain records of financial institution transactions

• Prepare and review store reports

• Transmit daily reports to home office

• Implement sales and marketing programs

• Manage customer accounts

Thomas Tucker Page 2

United Space Alliance Kennedy Space Center

Material Expeditor, 10/1989 to 12/2012, Responsible for all aspects of logistical support concerning the Space

Shuttle fleet

• Provided specialized instruction to employees on specific equipment used in the logistics field such as

forklifts and hydraulic pallet jacks

• Designated by United Space Alliance as an On the job training instructor

• Provided work order information and coordinated work order efforts among peers

• Worked closely with senior staff in developing and updating standards and procedures used in logistical

support

• Communicated directly with management all concerns affecting the proper storing and handling of items as

well as recommending any corrective action needed

• Operate computers to maintain, adjust and inventory database logs and records as well as to produce

documents, reports and listings as needed by management

• Prepare and maintain records, charts and files associated with inventory

• Responsible for setting up bins, racks and storage area’s as well as tracking all items placed in each area

• Maintained the safe operation of all warehouse material handling equipment such as forklifts, narrow aisle

forklifts, pallet dollies and stackers

City of Cocoa Police Department Cocoa, Fl

LAW Enforcement Officer, Reserve LAW Enforcement Officer, 1986-1995, tasked with upholding and enforcing

laws and city statutes of Cocoa, Florida

• Enforce State Laws and city ordinances

• Support traffic enforcement operations

• Speed monitoring radar operations

• Designated as a field training officer

• Performed motor vehicle accident investigations

• Public relations

• Monitor, note, report and investigate suspicious persons and situations, safety hazards and unusual or illegal

activity in the patrol area

• Identify, pursue and arrest suspects and perpetrators of criminal acts

Education

University of Central Florida, B.A. Legal Studies

Webster University, M.A. Business Management

Webster University, M.A. Human Resource Development

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