Customer Service Representative

Marcie Russell

***** ********** ***** **********, ** 20876

724-***-**** or 301-***-****

Objective

To obtain a position where I will be able to utilize my experience,

knowledge and technical skills with a desirable opportunity with

advancement for myself and the company.

Experience

Stepping Stones Children's Center Gibsonia, PA August 2012-Febuary 2013

Teachers Assistant/Monitor

. Assisted Kindergarten teacher with children, projects and

classroom assignments

. Conduct monitoring for children K-6 during after school

program

. Assisted children with their homework and other problems that

may arise

. Give reports to staff and parents of children's progress and

areas of improvement

BNY Mellon Pittsburgh, PA November 2007- June 2011

Trade Processor

. Review, examine and categorize different accounts according to

proper procedure

. Understanding information regarding customers, banks,

broker/dealer and beneficiaries

. Give daily report of work received, processed and completed

. Communicate with staff regarding discrepancies, errors and

updated information

Highmark Pittsburgh, PA August 2001-June 2005

Membership Administration

. Outbound calls to Medicare recipients inform them of different

benefit options

. Renewed members policy via telephone and paper application

. Research database verifying member contact information was

correct

Membership Administration (Enrollment Specialist)

. Complete processing of insurance applications

. Maintain new insurers accounts

. Inform insurers of options regarding plans, premiums and

coverage

. Verify premiums and rates for different insurers are up to

code

Claims Processor

. Input medical claims from doctors, hospitals and insurers

. Approve or deny claims based on treatment provided to insured

. Verify medical codes to avoid overpayment of claims

. Sent out correspondence informing insurer of denied claims

Mellon Bank Pittsburgh, PA January 1997-August 2001

Customer Service Representative

. Received inbound calls for general questions (i.e. account

balances, rates of loans, transfer of funds)

. Verify accounts with electronic transactions

. Open, close and adjust customers account to provide the

highest level of customer service

Loan Specialist I

. Open new customer accounts for review of loan certification

. Confirm customer information relating to collateral, loan and

loan amounts were acquired

. Close customer accounts when agreement of contract is

fulfilled

Education

Point Park August 2005- December 2006

General Studies

Sawyer School of Business January 1992

Associates Degree in Legal Office Management

Skills

Data Entry (8400-8500 WPM); Typing (40-50 WPM); Utilization of Microsoft

Outlook, Excel and Word. Experience with Lotus Notes

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