Customer Service Manager

Kevin Lee ***** Venturi Lane Oak Hill, VA *****

*********@*****.*** (215) 262–2114

Education

George Mason University

Graduate Certificate in Forensic Science

M ay 2011

Master of Science in Forensic Science M ay

2011

Drexel University

Bachelor of Science in Bioscience and Biotechnology

M a rch 2007

Relevant Coursework

I n t ro to Forensic Sciences

Cr ime Scene Analysis

Forensic D NA Sciences

I n t ro to Biomet rics

Forensic Capstone

Advance Cr ime Scene Analysis

Cr ime Scene Investigation Lab

I n t ro to Biochemical Forensic

Forensic Anthropology

Professional Experience

Louis Vuitton USA, McLean, VA. J une 2007 –

P resent

Operational Leader

• Responsible for overall Management of store’s operations. Optimizes overall retail store

operations and performance, and implements best practices. Enforces policies, procedures

and operational directives.

• Manages and ensures completion and reconciliation of all cycle counts and inventories.

Kevin Lee 13711 Venturi Lane Oak Hill, VA 20171

*********@*****.*** (215) 262–2114

• Manages shipping and receiving operations to ensure integrity, accuracy, and optimum

customer service.

• Collaborates with Loss Prevention in all area of risk management.

• Manages vendor relationships, including approval of work and invoices

• Manages maintenance of the store, including management of the following functions:

lighting, electrical, utilities, and housekeeping and store décor.

• Maintains and updates all required permits and inspections certificates to the store’s

security and safety.

• Enforce proper procedures with regards to cash, credit card processing.

• Controls Store expenses, process invoices, and ensure accurate records.

• Ensures all new hire paperwork is submitted correctly and in a timely manner.

• Manages training on all retail and communications systems

• Communicate in both English and Mandarin/ Taiwanese to continuously provide

exceptional customer service and maintain a high degree of selling ethics.

Thomas Pin k, King of P russia, PA. A ugust 2006 - May 2007

Assistant Manager/Key Holder

• Managed all operations of the store which included financial, administrative and human

resource task, and supervised a team of eight employees and was responsible for

assessing training needs, scheduling workflow and increasing staff productivity.

Provided leadership with the overall goal of customer satisfaction and acts as second in

•

command assisting the store manager in the overall running of an individual store.

Lead by example in training, developing and providing ongoing feedback and coaching on

•

product knowledge, selling skills, visual merchandising and delivering the customer experience.

Managed payroll and other controllable expenses to maintain store profitability giving proper

•

attention to operating practices while developing a climate providing motivation, participation and

opportunities for employee initiative.

Interacted with Mandarin/ Taiwanese speaking clients and communicated store policies,

•

promotions, and product knowledge in Mandarin/ Taiwanese effortlessly.

Internship

College of Norte Dame of Maryland, Baltimore, MD. July 2003 – September 2004

Computer Technician

• Provided weekly reports that contained solid findings and recommendations to the

information systems technology department and executed a final presentation to the

senior management based on new operating opportunities for the College of Norte Dame

of Maryland.

Kevin Lee 13711 Venturi Lane Oak Hill, VA 20171

*********@*****.*** (215) 262–2114

• Conducted routine maintenance on the PC – Window based systems to help improve the

effectiveness of the department and overall operation of the organization.

• Developed core skills such as basic knowledge of computer software maintenance and

trouble shouting.

• Proven problem solver with troubleshooter skills who has the capacity to think creatively

under pressure.

Professional goals: At the completion of the internship, I identified the unique

characteristics PC –Windows DOS, made a research of the maintenance computer

updates, applied a critical analysis and created and executed the appropriate safeguarding

and repair strategies to reach beneficial endpoints.

Skills/ Awards

• Bilingual in English and Mandarin/ Taiwanese

• Microsoft Windows, Mac, and Linux Operations system

• Microsoft Office (Windows and Mac.)

• Adobe Photoshop

• Creative Illustration Suite

References Available Upon Request

Contact this candidate