Customer Service Manager
Resume:
*** **** ** *** * Des Moines, IA ***-***-*** ********@*****.***
Kyle D. Kipp
Objective To acquire a position in a results-oriented company
that seeks an ambitious and career conscious person
where my acquired skills will be utilized toward
continued growth and advancement.
Experience Hertz Car Rental - Ankeny, IA
Mar 2011 - Present
Assistant Manager (Nov 2012-Present)
Was the assistant manager at Hertz Local Edition at
Karl Chevrolet in Ankeny Iowa. I managed a fleet
of 200 cars and had major accounts of State Farm,
Nationwide, John Deere, Karl Chevrolet and local
Body Shop Pro's I assisted with. Had all
responsibility of all daily operations. Gained
major accounts with local body shops around the Des
Moines area.
Manager Assistant (Aug 2012 - Nov 2012)
As manager assistant and took over the Dewey Ford
Dealership Hertz. Began doing all the billing for
the service department, body shop replacement as
well as all leisure rentals.
Manager Trainee (Mar 2012 - Aug 2012)
Focused on selling coverages and up selling on
cars. Managed a fleet of 200 cars in the Des
Moines area sharing with different locations.
Answering the telephones, helping customers make
reservations, answering any questions they might
have and making them aware of all the
qualifications of renting a vehicle. Marketing to
the community, body shops, dealerships, and
corporate accounts.
United Parcel Service - Coralville, IA
Aug 2011 - Mar 2012
Supervisor to Pre-load
Supervised up to 20 employees. Job task include
making sure all employees report to work and go
over the morning PCM. In charge of making sure
packages are loaded correctly and there are no
misleads. We also make sure that we hit our
numbers of packages per hour and practice safe work
methods.
Big Ten Rentals - Iowa City, IA
Mar 2011 - July 2011
In charge of setting up events for local festivals
such as Iowa City Jazz Fest, Sweet Corn Festival,
and Iowa Straw Poll. Rented out items such as
Tents, Tables, Chairs, Stages, etc..
Thomas Cardella Associates - Coralville, IA
May 2010 - Feb 2011
Telephone Account Manager (June 2010 - Feb 2011)
In charge of having a set client base of 800 small
to medium size businesses. Assisted customers with
all customer services issue that arose. Also
helped customers with any product knowledge they
needed about items and made sure they were up to
date on all the specials in order to get the best
deal possible for their office supplies.
Winback Agent with Office Depot (May 2010 - June
2010)
Was responsible for calling small to medium size
businesses and attempt to win their business over.
Dealt with customer service issues and making sure
the companies were happy with our service.
Best Buy, Inc. - Coralville, IA
Aug 2007 - Aug 2010
Sales Operator (March 2009 - Aug 2010)
Held the position in the store of answering
telephone calls. Acquired customer service skills
in an accelerated environment.
Customer Assistant (July 2008 - March 2009)
Held the position where I was required to have
knowledge in every department in the store. Helped
out in departments that were busy. Received
training and experience in sales in the fast pace
environment.
Lost Prevention (June 2008 - July 2008)
Monitored the stores to control theft.
Digital Imaging/Wireless sales associate (Feb 2008
- Jun 2008)
Moved departments and sold cameras and cell phones.
Home Theater Specialist (Nov 2007 - Feb 2008)
Promoted to the sales floor where I accumulated
sales experience.
Rep 1 (Aug 2007 - Nov 2007)
Worked the front registers where I acquired
customer service skills in a fast paced
environment.
Fun City - Burlington, IA
Dec 2005 - Aug 2007
Bartender
Job duties involved keeping the coolers full and
maintaining cleanliness. I dealt with all kinds
keeping customer service as my main goal. Sometimes
experienced difficult situations but always
serviced my internal and external customers.
Learned good skills from my peers. Maintained my
good customer service and had good loyal following.
Education
2006 - 2008 Kirkwood Community College - Cedar
Rapids, IA
Associates of Arts Degree - December 2008.
2005 - 2006 Southeastern Community College - West
Burlington, IA
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