Customer Service Maintenance
Resume:
WAYNE E. FOSTER
West Palm Beach, FL 33407
561-***-**** (cell)
Experience:
****-******* ******* ***. **. Mary’s Medical Center
Environmental Services Supervisor
• Assign personnel to established work areas or project duties.
• Conducts quality assurance checks and manages materials inventory as well as
general use of equipment.
• Ensure that staff receives proper orientation, initial training, and ongoing education.
• Provide individual guidance and motivation to staff to enable each one to perform to
his/her fullest potential.
• Discipline associates when necessary according to progressive disciplinary
guidelines.
• Prepare associate disciplinary and variance reports and conduct follow-up
investigation as needed, reporting findings to the Department Director. Prepare
disciplinary action notices and conduct follow-up as required. Conduct disciplinary
meetings with associates with guidance from the Department Director.
• Maintain an environment that is in sanitary, attractive and orderly condition.
• Demonstrate and promote the company’s culture, values, and management
philosophy.
• Demonstrate quality leadership in meeting performance plans.
2009-2011 EC3 Inc., Boca Raton, FL
Regional Customer Service Supervisor
• Supervise and maintain cleaning standard and staff for 37 properties.
• Review work performed by cleaning crew regularly and interact with customers to
see any needs of the facility.
• Work directly with the cleaning crew to increase work effort and quality
performance.
• Responsible for all supply and equipment orders and maintaining in-house stock.
2004-2009 BankAtlantic, Ft. Lauderdale, FL
Regional Maintenance Manager - Northern Region consisting
of 51 Financial Banking Centers, 3 Warehouses, 3
Multi-tenant Buildings, 2 Regional Offices, 2 Training
Centers, 3 Retail Center and a Call Center exceeding
500,000 Square Feet located throughout the State of Florida
• Provide maintenance staff supervision. Analyze and route maintenance personnel and make adjustments
as necessary.
• Implement and maintain Department’s Service Level Agreement.
• Coordinate and oversee all aspects of construction.
• Oversees facility repairs and remodeling projects as needed.
• Inspect buildings, grounds and mechanical equipment for existing or potential
problems.
• Recommend and implement action required to reduce loss of service of equipment and
reduce overall expenses.
• Obtain and analyze subcontractor bids for building repairs and maintenance.
• Ensure repairs are made on a timely and cost efficient basis.
• Review work orders to ensure all projects and issues are resolved within service
agreement commitment.
• Consistently render “WOW!” customer service internally and externally.
• Assist in implementing business continuity procedures when necessary.
• Maintain emergency portable generators for deployment in the event of a hurricane
emergency.
• Inspect sprinkler systems and arrange for repairs or replacement as necessary.
• Ensure AC filters are changed on regular schedule.
• Ensure the BankAtlantic brand element is maintained.
2001-2003 Brookdale University Hospital and Medical Center, Brooklyn, NY
Engineering Supervisor - Long Term Care
• Act as Member of the Fire Bridge.
• Report directly to the Director of Engineering.
• Directly responsible for the supervision of Schachne and Schulman Institute (SSI).
• Discuss options with Engineering Department Directors in regards to major projects
and service contracts.
• Performed Environment Rounds throughout the entire
facility, inspecting all areas and instructing shop personnel to correct any/all possible
deficiencies.
• Coordinate and oversee all aspects of construction.
• Establish and enforce hospital policy and procedures that relates but not limited to SSI.
• Make recommendations for hiring new employees as well as for disciplinary actions.
• Handle all employees grievances relating but not limited to SSI
• Assist the Director of Engineering Department in insuring compliance with all
regulatory agencies.
• Review and maintain an accurate of all work order service calls for SSI.
• Responsible for the ongoing maintenance and operation of all SSI elevators and cargo
master.
• Regularly discuss either during the weekly/monthly department meetings or through an
“open door” policy department functions and discrepancies with Plant Operations and
Maintenance.
• Review and enforce all policies and procedures regarding to Engineering Department.
2000-2001 Brookdale University Hospital and Medical Center, Brooklyn, NY
Maintenance Engineering
• HVAC repair and installations
• Preventive maintenance
• General repairs on in-house equipment
1986-2001 River Manor Care Center, Brooklyn, NY
Maintenance Worker
• HVAC, plumbing, installing electrical fixtures, preventive maintenance
• Supply medical gas
• Monthly fire extinguisher fitness and yearly engineering of equipment
• Prepare the facility for State Inspection and JCAHO
• Construction of offices
Education:
April 1994 The University of the State of New York Education Department High School Equivalency
Diploma
Certificate: EPA, G17 - Medical Gas, F98 -
CON STD/SPRK GR TANK, F99 - CON STD/SPRK CITY MAIN
Computer
Experience: MS Word, MS Excel, MS Outlook
References: Available upon request
Contact this candidate