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Customer Service Maintenance

Location:
United States
Salary:
15 per hour.
Posted:
August 06, 2014

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Resume:

WAYNE E. FOSTER

**** ***** **** *******

West Palm Beach, FL 33407

561-***-****

561-***-**** (cell)

Experience:

****-******* ******* ***. **. Mary’s Medical Center

Environmental Services Supervisor

• Assign personnel to established work areas or project duties.

• Conducts quality assurance checks and manages materials inventory as well as

general use of equipment.

• Ensure that staff receives proper orientation, initial training, and ongoing education.

• Provide individual guidance and motivation to staff to enable each one to perform to

his/her fullest potential.

• Discipline associates when necessary according to progressive disciplinary

guidelines.

• Prepare associate disciplinary and variance reports and conduct follow-up

investigation as needed, reporting findings to the Department Director. Prepare

disciplinary action notices and conduct follow-up as required. Conduct disciplinary

meetings with associates with guidance from the Department Director.

• Maintain an environment that is in sanitary, attractive and orderly condition.

• Demonstrate and promote the company’s culture, values, and management

philosophy.

• Demonstrate quality leadership in meeting performance plans.

2009-2011 EC3 Inc., Boca Raton, FL

Regional Customer Service Supervisor

• Supervise and maintain cleaning standard and staff for 37 properties.

• Review work performed by cleaning crew regularly and interact with customers to

see any needs of the facility.

• Work directly with the cleaning crew to increase work effort and quality

performance.

• Responsible for all supply and equipment orders and maintaining in-house stock.

2004-2009 BankAtlantic, Ft. Lauderdale, FL

Regional Maintenance Manager - Northern Region consisting

of 51 Financial Banking Centers, 3 Warehouses, 3

Multi-tenant Buildings, 2 Regional Offices, 2 Training

Centers, 3 Retail Center and a Call Center exceeding

500,000 Square Feet located throughout the State of Florida

• Provide maintenance staff supervision. Analyze and route maintenance personnel and make adjustments

as necessary.

• Implement and maintain Department’s Service Level Agreement.

• Coordinate and oversee all aspects of construction.

• Oversees facility repairs and remodeling projects as needed.

• Inspect buildings, grounds and mechanical equipment for existing or potential

problems.

• Recommend and implement action required to reduce loss of service of equipment and

reduce overall expenses.

• Obtain and analyze subcontractor bids for building repairs and maintenance.

• Ensure repairs are made on a timely and cost efficient basis.

• Review work orders to ensure all projects and issues are resolved within service

agreement commitment.

• Consistently render “WOW!” customer service internally and externally.

• Assist in implementing business continuity procedures when necessary.

• Maintain emergency portable generators for deployment in the event of a hurricane

emergency.

• Inspect sprinkler systems and arrange for repairs or replacement as necessary.

• Ensure AC filters are changed on regular schedule.

• Ensure the BankAtlantic brand element is maintained.

2001-2003 Brookdale University Hospital and Medical Center, Brooklyn, NY

Engineering Supervisor - Long Term Care

• Act as Member of the Fire Bridge.

• Report directly to the Director of Engineering.

• Directly responsible for the supervision of Schachne and Schulman Institute (SSI).

• Discuss options with Engineering Department Directors in regards to major projects

and service contracts.

• Performed Environment Rounds throughout the entire

facility, inspecting all areas and instructing shop personnel to correct any/all possible

deficiencies.

• Coordinate and oversee all aspects of construction.

• Establish and enforce hospital policy and procedures that relates but not limited to SSI.

• Make recommendations for hiring new employees as well as for disciplinary actions.

• Handle all employees grievances relating but not limited to SSI

• Assist the Director of Engineering Department in insuring compliance with all

regulatory agencies.

• Review and maintain an accurate of all work order service calls for SSI.

• Responsible for the ongoing maintenance and operation of all SSI elevators and cargo

master.

• Regularly discuss either during the weekly/monthly department meetings or through an

“open door” policy department functions and discrepancies with Plant Operations and

Maintenance.

• Review and enforce all policies and procedures regarding to Engineering Department.

2000-2001 Brookdale University Hospital and Medical Center, Brooklyn, NY

Maintenance Engineering

• HVAC repair and installations

• Preventive maintenance

• General repairs on in-house equipment

1986-2001 River Manor Care Center, Brooklyn, NY

Maintenance Worker

• HVAC, plumbing, installing electrical fixtures, preventive maintenance

• Supply medical gas

• Monthly fire extinguisher fitness and yearly engineering of equipment

• Prepare the facility for State Inspection and JCAHO

• Construction of offices

Education:

April 1994 The University of the State of New York Education Department High School Equivalency

Diploma

Certificate: EPA, G17 - Medical Gas, F98 -

CON STD/SPRK GR TANK, F99 - CON STD/SPRK CITY MAIN

Computer

Experience: MS Word, MS Excel, MS Outlook

References: Available upon request



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