Customer Service Manager
Resume:
Susan “Michelle” Evans
**** ******** **** ******, **. 30084
*********@*****.***
OBJECTIVE
Outgoing, personable, yet professional Office Manager who enjoys multi-tasking, likes to think outside the box, excels in customer service, enjoys problem solving, thrives in a fast-paced environment and is “detail oriented and punctual” looking for a career where every day is different and exciting!
EXPERIENCE
12/02/1996 - 12/14/2011
Anne Sanchez & Team Orthodontics
Milledgeville, Ga.
Financial Coordinator, Insurance Specialist, Marketing Director,
Treatment Coordinator, Office Manager
ACCOMPLISHED GOALS:
•Increased practice production from $75,000 to $110,000 per month in two months.
•Helped establish the practice as the most renowned in the Milledgeville and Macon areas, placing our team in the local health magazines, newspapers and live interviews on channel 13-WMAZ news.
•Lowered the overall operational cost of the practice by choosing the most cost effective vendors: credit card merchant, software support, marketing supplies and office supplies.
•Integral part of the set up and opening of a very busy satellite office.
•Positioned the practice as the most efficient and customer service oriented of its kind.
DUTIES:
•Set up the treatment coordinating procedures, treatment presentation
guidelines and financial payment options for new patients.
•Served as key point of contact for all referring dentists and vendors and reporting directly to the doctor.
•Responsible for All orthodontic billing including private insurance (EOB’s).
•Conducted follow up with responsible parties in regards to past due invoices, assessing the effectiveness of payment plans in place.
•Conducted follow up with insurance companies in regards to past due balances.
•Posted all payments, personal and Insurance... Cash, Check, credit and/or debit card.
04/1996 – 11/1996
Central and Southern Bank
Milledgeville, Ga.
Head Teller/Vault Custodian
•Supervised seven tellers- from scheduling to assignment of lunch, breaks and time-off.
•Responsible for all cash, including the vault.
•Provided customer service by cashing checks, making deposits and loan payments.
•Filled change orders for corporate clients.
10/1991-03/1996
Exchange Bank
Milledgeville, Ga.
Head Teller/Vault Custodian
•Supervised up to 4 tellers from daily scheduling to assignment of lunch, breaks and time-off.
•Provided customer service by cashing checks, making deposits and loan payments.
•Filled change orders for corporate clients.
•Responsible for all cash, including the vault.
Education
1983-1986 Grand Isle High School
Grand Isle, La.
High School Diploma
Multiple Continue Education courses including
customer service, management, orthodontic billing,insurance billing, collections and marketing.
Personal References
•Jana Wall, 478-***-****
State of Georgia
•Debbie Thomas, 478-***-****
Sanchez & Craig Orthodontics
•Janay Ray, 478-***-****
Oconee Regional Medical Center
•Rhiannon Stapleton, 478-***-****
Buyer for online shoe catalog
Contact this candidate