Customer Service Sales

***** ****** **** 832-***-**** Phone

Cypress, TX 77433 *********@*******.**

m

Denia Rivera

Bilingual (English/Spanish); Administrative Excellence: Organizational

Summary of

Expertise; Contract Research, Accounting and Reporting; Internal/External

Qualifications

Client Liaison.

2013-Present Corev America Inc. Houston, TX

Experience Office Administrator/Analyst

Manage customer database

Composed, edited and prepared sales orders and Invoices under tight

deadlines

Provided administrative support to improve follow-up processes

Effectively oversaw projects to streamline filing and document

retrieval

Successfully coordinated executive schedules, appointments and

travel

Leveraged computer skills to enhance administrative procedures.

Utilized language and relationship skills to grow Spanish-speaking

market share.

Perform various projects requested by management.

2008-2013 United Airlines Houston, TX

Accounting Clerk Analyst IV

Interface with Accounting Controls, Sales/Refund Accounting,

Commercial Receivables, Financial Systems, Airport Services and

various controller groups on accounting entries booked from

station sales.

Update procedures and Processes as Rascal enhancements are

implemented; analyze and Identify any current procedures and

processing inefficiencies.

Become Proficient in all functions within Station Sales and Perform

quality audits on Station Sales report processing and make

recommendations for updates to internal controls.

Perform various projects requested by management.

2006-2008 Continental Airlines Houston, TX

Analyst Baggage Performance Clerk II

Manage customer database

General warehouse and office duties but not limited to: filing,

organizing LOB’s-Left On Board, calling customers, salvaging on a

weekly basis interface with different customers

Provided excellent customer service and communication skills

Composed, edited and prepared documents under tight deadlines

Organize LAR’s-Lost Article Reports on a daily basis

2001-2006 Integrated Trade Systems (PEMEX) Houston, TX

Executive Administrative Assistant

Composed, edited and prepared documents under tight deadlines

Monitored and reported progress on contract deliverables

Provided administrative support to improve follow-up processes

Measured compliance while maintaining positive business

relationships

Leveraged computer skills to enhance administrative procedures.

1995-2001 Spring Branch Independent School District Houston,

TX

Sr. Executive Secretary

Successfully coordinated executive schedules, appointments and

travel

Managed all secretarial duties while juggling customer service

interaction

Translated confidential documents and inter-office communication

pieces

Effectively oversaw projects to streamline filing and document

retrieval

Managed delivery of policy and procedure messages to student body

of 1,000

1994-1995 Texas Commerce Bank Houston, TX

Commercial/ Teller Manager

Liaised with clients to deliver high level of banking transaction

expertise

Processed multiple transactions while selling and promoting financial

products

Manage 12 employees

Selling different products to the commercial community

Compiled daily reports to reconcile banking transactions

Utilized language and relationship skills to grow Spanish-speaking

market share.

Education

Pending University Of Houston Houston, TX

Program in Business Administration

Language & Computer Skills

Fully Bilingual English/Spanish; All Microsoft Office applications,

(Excel, Word, Access) All Lotus applications, Via Voice Office and

Quicken. Research tools such as Rascal sales Database, Rascal

Station Sales web, Rascal Refunds, Pips, Flifo, ECD website, ARC, On

Demand files, Sage, Liason.

Contact this candidate