Customer Service High School
Resume:
David Shawn Pinson
**********@*****.***
Objective: To work in a customer service or warehouse environment and to obtain employment within
your company.
Education:
James B. Dudley High School, Greensboro, NC 1989-1993 Diploma
Work Experience
1. Debbie’s Staffing
Forklift Driver/ Receiving Clerk
Employed from Mar 2013-Present
Duties: Drive sit down lift and load/unload product on and off trucks. Drive stand up lift and put product
in warehouse racks. Receive inventory of product that comes in. Drive stand up lift and supply production
line while imputing all information into computer and scanning product and count over issued product
create labels for it and put product back in racks. Train new drivers to do same functions in warehouse.
2. AT&T Business Customer Service Specialist
Employed from Jul 2005-Feb 2011
Duties: Handled customer questions, complaints and billing inquiries. Resolved customer issues with one
call resolution. Offered alternative solutions when appropriate with the objective of retaining customers
business. Handled business transactions in connection with activation of new customer accounts on a
computer terminal. Communicated with customers using web based tools. Made financial decisions to
protect/collect revenues and adjusts customer accounts. Responsible for credit/inbound and outbound
collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming
support inquires and other duties as required. Assisted with training of new employees.
Contact this candidate