Manager Office Staff

DEBORAH A. ZIKA

** ******* *******, *********, ** 07642

H 201-***-**** • C 201-***-**** • ********@*******.***

EXPERIENCE:

**/**** – HRG of NORTH AMERICA, LLC On -Site at BMW of NORTH AMERICA, Woodcliff Lake, NJ

Corporate Meeting & Event Planner – Meeting Planning Department

Present

New Vendor Contract (replaced World Travel Inc.); same duties as below

10/2010 WORLD TRAVEL INC. On-Site at BMW of NORTH AMERICA, Woodcliff Lake, NJ

Corporate Meeting & Event Planner – Meeting Planning Department

- 04/2012

• Plan/coordinate logistics for training programs, conferences, small to large meetings, and corporate dinners for

BMW Regions and Corporate Departments, including Executives/VIPs; 500+ meetings annually

• Negotiate rates to secure best pricing/savings for client

• Establish, monitor, and track budgets for programs

• Venue review/selection for programs/dinners

• Site inspections of potential program locations

• Manage vendors for delivery of services to include: food and beverage, audio/visual, transportation, travel requests,

hotel accommodations, off-site dinners and team building events

• Expansion/maintenance of database of outside vendors/contacts

• Monthly analysis/reconciliation of all travel related corporate credit cards ($10M+ in credit lines)

• System Administrator for Concur (corporate online booking tool)

• Support Travel Manager (internal inquiries on travel related issues/policy questions)

• Monthly and Ad-Hoc Reporting

• Daily interface with all levels of internal personnel; heavy telephone contact with facilitators/vendors

(hotel, restaurant, transportation); daily written correspondence (email/fax) to internal personnel/vendors

4/2010 APA International, NY, NY

Administrative Assistant – Temporary Assignments

– 10/2010

• Managed weekly invoicing; daily data entry, filing, copying, phones, messages; special projects and

other duties as assigned by client

11/2008 MANPOWER, Woodcliff Lake, NJ

Administrative Coordinator – On-Site Staffing Office

- 1/2010

• Project management of office database/facilitate SAP upgrade to ensure proper billing between customer and vendor

• Researched and screened potential candidates to fill available positions within customer’s organization

• Answered general inquiries from internal staff/associates/applicants

• Maintained intake forms/application packages/e-Verify procedures to ensure current compliance with

Federal and State regulations

• This position required excellent communication and computer skills, ability to handle confidential material

with professionalism and tact

7/2006 Manpower at BMW of NORTH AMERICA, Woodcliff Lake, NJ

Department Coordinator – Customer Relations and Services Executive Office

- 1/2008

• Reviewed and prioritized incoming customer issues received through mail, email, fax, phone,

publications and managerial staff, and assigned to appropriate Representatives for handling

• Recorded service request information and activities in Siebel automotive databas e

• Prepared and distributed daily/weekly/monthly departmental and executive reports

• Processed expense reports, travel and meeting arrangements, maintained calendar, provided phone

coverage for Department Manager; daily interface with internal/international personnel

• Maintained department organization charts/vacation calendars/contact lists, arranged for staff

logistical/ phone/computer changes, processed orders/invoices of supplies/merchandise requests

• This position demanded a high level of professionalism, prompt responses to internal/external inquiries,

excellent communication and computer skills, and the ability to multi-task and work in both team-oriented

and self-directed environments

DEBORAH A. ZIKA Page 2

4/2006 WORLD TRAVEL INC. On-Site at BMW of NORTH AMERICA, Woodcliff Lake, NJ

Corporate Meeting Planner – Meeting Planning Department

- 7/2006

• Planned/coordinated logistics for training programs, conferences, small to large meetings, and corporate dinners

• Negotiated rates to secure best pricing for client

• Prepared budgets for programs

• Researched venues for programs, meetings, group dinners

• Site inspections of potential program locations

• Expansion and maintenance of database of outside vendors/contacts

• Daily interface with all levels of internal personnel; heavy telephone contact with facilitators/vendors

(hotel, restaurant, transportation, audio/visual); daily written correspondence (email/fax) to internal personnel/vendors

2/2005 Manpower at BMW of NORTH AMERICA, Woodcliff Lake, NJ

Assistant Meeting Planner – Meeting Planning Department

- 3/2006

• Assisted the Program Manager on a daily basis with setup/follow up of training programs, conferences, small to large

meetings, and corporate dinners

• Prepared budgets for dinners and small group meetings

• Researched venues for programs, meetings, and dinners

• Monthly reconciliation of corporate Group Events Credit Card statement for program charges

• Maintained database and files of outside vendors/contacts/sales kits

9/1999 EAST RUTHERFORD PUBLIC SCHOOLS, East Rutherford, NJ

Part-Time Teacher’s Aide/Lunch Aide/Office Staff – Multiply Disabled Class (Pre-K - 3)

- 10/2002

6/1986 NATIONAL COMMUNITY BANK, Maywood, NJ

Construction Loan Administrator - Real Estate Lending

- 12/1989

12/1985 SMITH, DON, ALAMPI & SCALO, Englewood Cliffs, NJ

Legal Secretary/Word Processor

- 5/1986

4/1985 CPC INTERNATIONAL, INC., Englewood Cliffs, NJ

Administrative Secretary - Human Resources/Organization & Management Development

- 12/1985

2/1981 MIDLANTIC NATIONAL BANK/NORTH, West Paterson, NJ

Mortgage Loan Administrator - Mortgage Department (7/1982 – 4/1985)

- 4/1985

Executive Secretary/Receptionist - Mortgage Department (2/1981 – 6/1982)

EDUCATION:

Bergen Community College, Paramus, NJ - Part-time Student General Education Courses – GPA 4.0

The Berkeley School, Ridgewood, NJ – Executive Secretarial Program

St. Cecilia High School, Englewood, NJ – Graduated with Honors

COMPUTER SKILLS:

Microsoft Office Applications, Outlook, Publisher, Siebel, Concur, Internet Research

ADDITIONAL AFFILIATIONS & INTERESTS:

Rising Star Awards Evaluator, Paper Mill Playhouse, Millburn, NJ

Trustee, Apple Cider Players of Woodcliff Lake, NJ, a local non-profit Community Theater group

Production Manager - 2008-2012, St. Joseph Regional HS Performing Arts Program

Secretary/Publicity Chair, St. Joseph Regional HS Knights of the Arts, Parent Organization that supports

the Performing Arts program at St. Joseph Regional HS, Montvale

Community Theater, Choral Singing, Bowling, Cake Decorating, Gardening, Reading

25+ years volunteer with Special Olympics New Jersey

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