Office Health

HIGHLY VERSATILE LEADER

Proven record of creating effective teams to support strategic

business goals

V Driven toward continuous improvement

V Collaborative and intuitive leadership style

V Strong grasp of customer relationship and management issues

V Record of success in process improvement and project implementations

V Accomplished in building highly successful performance teams and

stakeholder partnerships

V Strong emotional intelligence

V Knowledge of standards of relevant licensing and accrediting agencies

include local, state, and federal i.e. Centers for Medicare and

Medicaid (CMS), and Joint Commission (JC).

MOTIVATED STRATEGIC PARTNER

V A highly qualified professional with extensive leadership and

analytical skills who collaborates closely with all management and

faculty to facilitate and resolve critical needs within a department

and/or organization

V Solutions-focused, executive leader skilled in managing quality and

project development to ensure that they are delivered within deadlines

and within budgetary guidelines

V A leader with extensive hands-on experience in the delivery of an

extremely effective department and in executing all facets of

collaborative teamwork

V Resourceful team player who is technically proficient, flexible, and

results driven

V Exceptional communicator and facilitator who is patient focused and a

strategic thinker

V Tactical and strategic in developing centers of excellence by using

the appreciative inquiry methodology

PROFESSIONAL STRENGTHS

APPLICATIONS & SOFTWARE

PROFESSIONAL EXPERIENCE

CHIEF ADMINISTRATIVE OFFICER, EXECUTIVE LEADERSHIP AND PROJECT MANAGEMENT

Chief Administrative Operations Officer, provided oversight for more than

$12M in one department and more than $400M for the Health Sciences

Enterprise. Duties included facilitating and collaborating with senior

leadership in leading the enterprise through research endeavors and

strategic planning to align all mission, vision, values, operations,

business processes, reporting, and organizational requirements in support

of ONE Vision.

United States Food and Drug Administration, GS-13

Silver Springs, MD

Center for Tobacco Products

Senior Research Analyst, Office of Management, Human Capital

July 2013 - Present

Senior Program Analyst, Office of Management, Human Capital

July 2012 - July 2013

. Manage, direct and streamline current operational business processes

and analyze the impact of new business processes within the center.

. Develop new process recommendations that are SMART (specific,

measurable, realistic, and time sensitive) by also implementing

measures to determine the success of projects/processes.

. Develop and manage the metrics for the human capital team and the

Office of Management.

. Lead cross functional teams to analyze and streamline processes that

would allow teams to collaborate more effectively and efficiently.

. Currently serves as the Senior Research Analyst for U.S. FDA/The

Center for Tobacco Products, Office of Management.

. Manages the implementation of project process mapping and dashboard

metrics.

. Research and analyze CTP's current PMAP process and forms.

Responsible for operationalizing.

. Prepare reports and briefing documents for management and senior

leadership that provide information concerning the status of program

activities and in response to inquiries on issues and problems.

. Define objectives, formulate policies and design programs to meet the

needs of the Office of Management program functions.

. Served as the CTP's Honors and Incentive Awards Officer. This involves

drafting the annual awards data call, drafting internal operating

procedures, providing assistance to the office coordinators, reviewing

award nominations, and obtaining Center Director's approval

. Provided support for the data analysis and reporting needs of the

Center for Tobacco Products (CTP)

. Created data analysis, data mining, reporting and program development

for many areas within the organization (CTP)

. Identified, track, and analyze important HR metrics and survey data to

assess organizational performance.

. Served in the capacity of Chair for the Quality of Work Life (QWL)

Committee. Involves accessing and improving the quality of the

relationship between employees and their working environment.

. Coordinates cross-functional projects to ensure appropriate teaming is

developed; timelines and deliverables are met.

. Collaborated effectively with a variety of individuals within the

organization to set priorities and manage projects

. Applied comprehensive qualitative and quantitative methods in

performing research and identifying measures of system or program

performance and prescribing the necessary actions to improve or

correct performance or processes.

. Designed and implement data reporting and displaying statistical data

. Assisted in the design and development of tools and knowledge products

(e.g. surveys, databases, reports, etc.);

. Utilized analytical techniques to determine program effectiveness,

develop new methods and resolve complex problems within the

organization

. Provided quantitative and qualitative analysis and evaluation of the

effectiveness of programs or operations in meeting established goals

and objectives

. Negotiated with management to accept recommendations to implement

changes in established operations and procedures involving resources,

and extensive changes and/or conflict.

. Advises senior staff members about how to best strategically

communicate program activities-from rulemaking to enforcement to

public education campaigns.

. Attends meetings of experts and managers and develop talking points,

key messages and questions and answers around specific issues.

. Provides strategic guidance in the development of public affairs

communications for assigned issues, including press releases, key

messages, FAQs, and public statements that are appropriate for CTP

OHCE target audiences, including internal staff, trade/industry media,

and stakeholders.

Howard University & Howard University Hospital, #1 Trauma Center in

Washington, DC Washington, DC

Chief Administrative Operations Officer for Health Sciences

November 2009 - January 2012

Lecturer, Health Management: Budgeting & Provider Payment Systems

November 2011

Chief Administrative Officer for the College of Pharmacy, Nursing and

Allied Health August 2011

HEALTH CARE/ACADEMIC HEALTH CENTER OPERATIONS

. Managed, directly and indirectly, all of the administrative positions

and functions within the Howard University Hospital, College of

Medicine, College of Dentistry, College of Pharmacy, College of

Nursing & Allied Health, the Cancer Center and the Louis Stokes

Library.

. Ensured staff and clinical departments were prepared for JCAHO site

visits.

. Provided oversight for all hospital operations, including, approving

hiring, training, patient care safety, risk management, emergency room

quality, etc.

. Responsible for reviewing and first line approver for all physician

compensation packages.

. Managed and reported out on the Health Sciences clinical, education

and research dashboards and measured goals such as: hospital

admissions, clinical bump rates, insurance denial rates, claim edits,

charge lag time, board pass rates, grant dollars, influenza

immunizations, Ganey report, RVU's, etc.

. In collaboration with the Health Sciences CIO, successfully

implemented the EMR system for the Faculty Practice Plan.

. Member of the Howard University Hospital Emergency Room Kaizen

Project. This project defined the problems within the department,

developed a future state alternative plan and methods of following up

on the newly implemented processes.

. Provided oversight and managed administrative functions, departmental

budgets and processes - involving hiring, training and development,

budget facilitation, and problem solving-within the Health Sciences,

including Howard University Hospital, The College of Medicine, Louis

Stokes Health Science Library, College of Dentistry, and Pharmacy,

Nursing and Allied Health.

. Lead Howard to successfully acquiring two additional facilities

located on the Walter Reed Army Medical base in Washington, DC. Both

buildings will be satellite outpatient clinics for the university.

. In collaboration with the Dean for Dentistry, lead an extensive search

group for while scouting for the new College of Medicine Dean.

. By using the appreciative inquiry methodology, assisted and provided

recommendations for different divisions within Health Sciences,

identifying strong performance areas, areas of improvement and new

opportunities that will build the operational and financial success of

the division and enterprise.

. Served as an effective change agent for staff. Delivered concerns and

action plans to management from staff.

. Managed and ensured the consistent and effective execution of key

systems and processes that makes effective use of organizational

resources.

. Facilitated the development of the Health Sciences Strategic Planning

using the appreciative inquiry approach and balance scorecard

methodology. Was part of the Executive Leadership Team.

. Developed goals and objectives for our focused point departments based

on the overarching goal of the Health Sciences Enterprise.

. Developed and implemented strategies and operating plans for the

department and managed the administrative functions of the Office of

the Senior Vice President for Health Sciences to advance the goals and

objectives for the department and division.

. Demonstrated strong communication, presentation and listening skills

to ensure that all projects and objectives were carried out

successfully.

. Managed and developed plans for clinical space, renovations and new

satellite facilities.

. Instrumental in the renovation and development in the new Health

Sciences Cath Lab.

. Developed, implemented, and maintained departmental operational

objectives and policies.

. Supervised personnel and managers within the Health Sciences; 30+

indirect and 11 direct reports within the Office of the Senior Vice

President.

. Facilitated biweekly meetings with hospital and practice plan

administrators to discuss clinic issues, patient relations, physician

concerns and business processes.

. Worked collaboratively with the marketing department to coordinate

external communication regarding annual meetings, announcements, and

other events.

FINANCE: ACCOUNTING/BUDGETING

. Responsible for managing and reporting the administrative operations

budget for the health sciences schools, hospital and faculty practice

plan. A $200+ million budget.

. Managed and provided oversight for more than $12-million budget for

the Office of the Senior Vice President for Health Sciences.

. Responsible for the management of the College of Pharmacy, Nursing and

Allied Health budget. Over $10 million.

. Developed the budget for over 10 departments within the College of

Pharmacy, Nursing and Allied Health, which included both research

dollars and operating funds.

. Facilitated and managed annual departmental budget and tracking

expenditures associated with special funds and grants.

. Prepares and maintains internal documents to support donor financial

reports

. Reviews burn rates on projects and departments.

. Approved department and clinical operating objectives and budgets, and

assisted physicians in the creation of an overall system for efficient

delivery of medical services.

. Reviewed financial reports, managed care contracts and major

expenditures.

RESEARCH

. Work with principal investigators, academic deans/vice presidents, and

potential and existing sponsors to address any oversight issues on an

ongoing basis

. Work with members of the Institutional Review Board (IRB) and the

Institutional Animal Care and Use Committee (IACUC)

. Facilitate, develop, and provide review and preliminary approval of

all grant proposals. Ensure proposal submission is consistent with

University, sponsor, and applicable state, local, and federal

guidelines. Provide direction to PI's during the proposal process

. Directly managed and provided oversight for grants within the College

of Pharmacy and with the College of Nursing and Allied Health. i.e.

Malawi Project, HIV/AIDS-Fighting Drugs, School of Pharmacy Center of

Excellence, etc.

. Maintain current and accurate records of all University sponsored

projects and ensure compliance with the sponsor's post award,

requirements

. Assist Principle Investigators (PIs) with reviewing and interpreting

requests for application/proposals, proposal coordination, and in

developing detailed budgets, budget justifications, internal

compliance and other proposal requirements

. Works directly with the Director of Research to ensure the completion

of closeout process for grants and contracts.

. Works for the legal department to ensure all contracts are written and

adheres to the commitment polices of the University.

. Prepared and assisted with the development of proposal budgets.

. Point of contact for special guest and dignitary for Research Day at

Howard University and Morehouse School of Medicine.

. Collaborated with finance and the Office of Sponsored Programs on

facilities and administration (F&A) cost.

. Within the College of Nursing and Allied Health, responsible for the

overall development and management of the Office of Sponsored Programs

budget and the allocation of its resources in accordance with approved

goals and objectives.

. Participated and played an instrumental part in the coordination and

submission of A-133 audits within the Office of Women's Health which

is a 100% grant funded department.

. Worked directly with NIH and the Office of Extramural Research on post

awards.

. Formulated peer review workgroups for newly written grants.

Morehouse School of Medicine

Atlanta, GA

Department Administrator in the Office of the Dean & Senior Vice-President

for Academic Affairs 2008-2009

Program Coordinator 2007-

2008

. Managed special projects and provide ongoing analysis for initiatives

that are of high priority for the Dean and Senior VP for Academic

Affairs.

. Served as principal liaison for each college and hospital within the

Health Sciences Enterprise.

. Managed and developed the budget, physician attendees, and students

for the Morehouse School of Medicine (MSM) Student Sight Savers

community health screenings.

. Formed a Student Sight Savers Committee to recruit and train fellow

students and organize community outreach health fairs.

. Partnered with MSM students to raise capital for the 2009 Project

Medishare mission trip to Haiti, managing and administering vision

screenings.

. Designed, implemented, and trained staff on a new intra-office

electronic filing system to promote seamless information and file

sharing for Office of the Dean.

. Facilitated collaboration among senior administrative deans, including

the Vice President and Senior Associate Dean for Research, Senior

Associate Dean for Medical Education, Associate Dean for Clinical

Affairs, and Associate Dean for Administration.

. Managed the annual chair evaluations; organized and produced the

department annual reports and faculty activity reports for deans.

. Reviewed and approved all School of Medicine requisitions, budget

change forms, RP's PAs, and travel to ensure compliance with

institutional policies and procedures.

. Provided administrative direction and oversight of the operations,

staff, and budget for the Dean's Office.

. Developed and prepared major presentations for the Dean and Senior

Vice President for Academic Affairs.

. Edited/formatted manuscripts, articles, and abstracts in preparation

for submission to professional publications.

. Served as Project Manager for the restructuring and renovating of the

Office of the Dean.

McLure Oil Company Duluth,

GA

Finance Manager, reporting to the CEO and Comptroller

2001-2007

Office Manager

Government Administrator

. Secured more than $5 million dollars in spot awards from the

Department of Defense and $1.5 million in annual contracts.

. Developed a budget forecast analysis to determine daily cash flow

projections.

. Reviewed and reconciled expense reports and invoices.

. Developed a performance report to monitor customers' budgeted spending

limit to their actual annual purchases.

. Compiled and analyzed financial information to prepare financial

statements, including monthly and annual reports.

. Managed accounts payables, receivables, various ledgers, journals,

registers, and other records; classified expenditures and posted them

to the appropriate account.

. Prepared the daily activity reports of funds transferred and wired

them using the electronic funds transfer system.

. Ensured that financial records were maintained in compliance with

accepted policies and procedures.

. Prepared analyses to include financial reports, detailing progress and

appropriate recommendations.

. Negotiated spot awards and contracts awarded to McLure Oil Company

from the Department of Defense.

. Obtained all necessary government classification codes in order to

qualify the organization to obtain awards from government agencies,

i.e. NIGP, NAICS, SIC, etc.

. Developed and managed McLure Oil Company's first web site,

www.mclureoil.com

. Supervised all vendor and suppliers that pulled fuel loads from the

account of McLure Oil Company and other affiliates.

EDUCATION, PROFESSIONAL ORGANIZATIONS, AWARDS

DeVry University - Atlanta

Atlanta, GA

Bachelor of Science in Business Administration

June 2003

Keller Graduate School of Management - Atlanta

Atlanta, GA

Masters in Public Administration

December 2007

Masters in Business Administration

August 2008

Six Sigma Certificate of Completion

December 2010

Executive Leadership Course, Howard University, Washington, DC

Certified Six Sigma Champion, License #012*********

Recipient of the 2010 Washington, DC Power 30 Under 30 Award

October 2010

The Apex Society (invitation only) honors thirty outstanding individuals

under the age of thirty around the world who have achieved extraordinary

success

Emory, Center for Lifelong Learning -Atlanta, GA

Certificate in Better Business Writing

June 2009

Georgia Medical Group Management Association (GMGA)

March 2009

Past Member

Associate of American Medical Colleges

Dean's Assistants Group

March 2008

Past Member

Association of Healthcare Administrative Professionals

March 2008

Past Member

Georgia Tech - Atlanta

Procurement Assistant Center

January 2003

Government Procurement Training

Core Competencies

V Strategic Planning & Tactical Execution

V Policy Development & Writing

V Budgeting & Cost Controls

V Delegating Task & Responsibility

V Change Management

V Planning & Organizing

V Research & Sponsored Programs

V Process Mapping

V Communication

V Process Improvement/Six Sigma Champion

V Kaizen Events

V Human Resources/Human Capital

. Six Sigma Certified Champion

. Balance Scorecard Methodology

. Project Management'

. Change Management

. Conflict Resolution

. Budget & Resource Management

. Strategic Planning

. Kaizen Events

.

. Team Building & Staff Leadership

. Quality Assurance

. Contract Negotiation

. Appreciative Inquiry

. Business Process Re-engineering

. MS Word

. MS Excel

. MS PowerPoint

. Electronic Medical Records (SIEMENS development)

. QuickBooks

. SharePoint

. People Soft

. MS Project

. MS Outlook

Contact this candidate